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PHONE NUMBER AVAILABLEEMAIL AVAILABLEC O N T A C TP R O F I L EE D U C A T I O N W O R K E X P E R I E N C EBSc in Organizational Psychology(1998 - 2002)Pontificia Universidad CatlicaMadre y MaestraArchdiocese of DenverHighly skilled Program Coordinator with over 23 years of experience in program coordination, corporate communication, and logistics. Adept at project management, strategic partnerships, and effective problem- solving. Proficient in outreach coordination, customer service, and budget planning, with extensive knowledge in online education programs.C A R L A B R E T O NS K I L L SBilingual fluencyProgram CoordinationProject ManagementRelationship BuildingCommunication (Verbal andWritten)Budget PlanningStrategic PartnershipsLogistics ManagementData AnalysisCustomer ServiceTeam LeadershipTravel AgentEngaged clients effectively with extensive knowledge of vacation options.Provided prompt assistance via phone, email, and online channels. Tailored travel itineraries to meet client preferences and budget. Offered expert advice on destinations and attractions. Maintained accurate client records and contributed to team success.2023-2024EvolutionL A N G U A G E SEnglish (Fluent)Spanish (Native)Program CoordinatorCoordinated online adult education programs for bachelor's and master's degrees.Provided strategic advice for program development and market adaptation.Collaborated with senior management to implement effective marketing strategies.2018- PresentKey Accounts ManagerAshley Furniture Industries CaribbeanCoordinated container logistics to ensure timely product delivery. Selected merchandise for floor plans in new stores across various Caribbean islands.Resolved customer claims to enhance overall satisfaction. 2014-2018Corporate Communication ManagerServed as the company's official spokesperson.Developed brand presence and content strategy on social media. Managed new product launches to increase sales.2006-2011Logistic Manager (Remote)Thel Arte Galera y DecoracinFacilitated merchandise flow and negotiated rates with transportation providers, managing inventory effectively. Served as the company's official spokesperson, handling corporate communications and public relations.C O N T I N U I N G 2011-2018E D U C A T I O NTechnology Based LearningAssertive Communication SkillsCustomer ServiceInternationalSales international