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Click here or scroll down to respond to this candidateCandidate's Name
Arlington, TX Street Address
EMAIL AVAILABLE/PHONE NUMBER AVAILABLESummary: Dedicated Customer Service Professional with practiced interactive skills to deliver premium customer service to clients. Offering collaborative and adaptive skills to work seamlessly with team members in a fast-paced environment to drive the attainment of collective goals. Work ExperienceReceptionist/Administrative AssistantA Plus Auto Repair - Arlington, TX August 2022 to March 2024 Provide excellent customer service to incoming customers and visitors Coordinate office activities and operations to secure efficiency and compliance to company policies Manage agendas/travel arrangements/appointments etc. Manage phone calls and correspondence (e-mail, letters, packages etc.) Track stocks of office supplies and place orders when necessary Assist colleagues whenever necessaryCustomer Service RepresentativeTelvista - Dallas, TX May 2018 to August 2020 Handle both inbound and outbound calls in a courteous manner while up-selling products and services to customers. Ensure first call resolution through problems solving and effective call handling Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed Accurately document and process customer claims in appropriate systems Lead fact-finding discussions to determine the best options for the customer Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedure Other duties may be assigned.Quality Control InspectorDallas cowboy warehouse - Irving, TX August 2016 to April 2018 Ensure quality of all loads including correct wave #s, container numbers, and shipment IDs. Assist in creating and implementing policies and procedures. Drive a performance based environment, metric driven by utilizing/analyzing real time data. Drive continuous improvement to ensure quality standards are excellent. Communication role with Coordinator/management regarding damaged goods and system processes. Manage time Efficiently and effectively. Maintain a high standard of attendance and Punctuality. Maintain a professional attitude and demeanor while working within Dallas Cowboys Merchandise. Providing customers with excellent customer service regarding updates on their products. Front Desk ClerkHilton - Arlington, TX February 2012 to August 2016 Achieve positive outcomes from Guest queries in a timely and efficient manner Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or other departments Demonstrate a high level of customer service at all times Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties Maximize room occupancy and use up-selling techniques to promote hotel services and facilities Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy Comply with hotel security, fire regulations and all health and safety legislation Act in accordance with policies and procedures when working with front of house equipment and property management systems Follow company brand standards Assist other departments, as necessaryCollections ManagerCSC Credit Services - Pendleton, IN January 1997 to January 2012 Work in the assigned department or section to achieve or exceed department objectives; Assist with special projects as directed Achieve production and quality goals in the assigned department or section Follow procedures; ensure high-quality output; accurately check processes and tasks with a high degree of attention to detail Complete high volumes of work effectively and efficiently under demanding time constraints and workflow Uphold and follow safety standards; Identify and correct conditions that could impact employee safetyEducationB.S Business ManagementBall State University |
