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Click here or scroll down to respond to this candidateCandidate's Name
Assistant ManagerHomestead, FL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEResults-driven Assistant Manager with a strong commitment to excellence and a proven track record of delivering exceptional customer service. Experienced in team leadership, sales, and operations management. Seeking a challenging career opportunity where my professionalism, experience, and dedication will be valued.Willing to relocate: AnywhereAuthorized to work in the US for any employerWork ExperiencePremise TechnicianAT&T - Miami, FLMarch 2021 to Present Provide customer service by installing TV service,home phone high speed internet and/or fiber optics. While maintaining friendly and professional attitude and making every experience personable with every customer. Assist customers with connecting their personal devices to the Wi-Fi (computers, cell phone, gaming console, ring devices) Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications. Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.Assistant ManagerT-Mobile - Miami, FLSeptember 2019 to March 2021 provide hands-on demonstrations of the newest technology Recommend device and service solutions utilizing creative problem-solving strategies Completed store opening and closing procedures Tracked and record department inventory Provided exceptional services and pleasant shopping experiences to retail customers. Provide coaching opportunities and for sales rep. Department SupervisorBed Bath & Beyond - Miami, FLAugust 2017 to September 2019 Built morale inventory control: ordering, filing, sales and new merchandise reporting, restocked, set displays, price changes, & maintained overall product knowledge Strengthened merchandising and promotional strategies to drive customer engagement and boost sales. Created employee schedules to align coverage with forecasted demands. Coached employees and trained on methods for handling various aspects of sales, complicated issues, difficult customers, Oversaw employee performance and new employees training. Shift SupervisorStarbucks - Miami, FLNovember 2016 to May 2018 building morale Inventory control Completed store opening and closing procedures and cash management Responded to and resolved customer questions and concerns. Maintained clean and well-organized production areas. Trained new employees and delegated daily tasks and responsibilities. Assistant ManagerFootlocker Inc - Miami, FLMay 2013 to August 2017 Processed payroll, performed scheduling Completed store opening and closing procedures and balanced tills. Achieved 100% of weekly and monthly sales goals with both main and upsell products Reviewed sales and gross profit report to assess company efficiency. Helped with planning schedules and delegating assignments to meet coverage and service demands. Developed loyal and highly satisfied customer base through proactive management of team customer service strategies. Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs. Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies. Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions. Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures. Created visual displays to highlight new and featured products Operations Assistant ManagerAlorica DIRECTV - Miami, FLMay 2013 to November 2015 Met and exceeded monthly sales goals of 30% Answered customer requests and inquiries concerning services, products, billing, equipment, and claims system issues point of contact Helped large volume of customers every day with positive attitude and focus on customer satisfaction. Adhered to company policies and scripts to consistently achieve call-time and quality standards. service targets by cultivating and securing new customer relationships. Demonstrated products to show potential customers benefits and advantages and encourage purchases. Collaborated with upper management to implement continuous improvements and exceed team goals. Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.Department SupervisorKmart - Miami, FLMarch 2012 to June 2013 Achieved 100% of monthly sales goals with both main and upsell products Coached employees and trained on methods for handling various aspects of sales, complicated issues,and trained team on upselling techniques. and difficult customers. stock management Cash management Worked actively with management team to create daily and weekly sales plans based on weekly sales trends. Visual merchandisingEducationAssociate's degree in NurMiami Dade College - Miami, FLAugust 2011 to PresentHigh school diplomaRobert Morgan Educational Center - Miami, FLAugust 2007 to June 2011Skills Work well in high-pressure environments Photoshop, Maya 3D animation Microsoft Word, Excel, Power point Customer service and interpersonal skills 40 wpm Quick learner Professional demeanor Excellent oral and written communication Scheduling Operations Training Payroll Telecommunication Sales Customer service Cash management Supervising experience Conflict management Leadership Cash handling Upselling Mentoring Training & development Interviewing Shift management Cash register Negotiation Payroll Forklift Telecommunication VoIP FTP Mac OS Photography Adobe Photoshop Medical terminology Operations management Recruiting Windows Driving Communication skills Microsoft Excel Microsoft Powerpoint Microsoft Outlook Typing Customer support Microsoft Word Microsoft Office Data entry English Phone etiquette Computer skills ManagementCertifications and LicensesCPR/AEDMarch 2019BLS CertificationFood Handler CertificationDriver's LicenseNovember 2018 to November 2026Additional InformationSkillsWork well in high-pressure environmentsPhotoshop, Maya 3D animationMicrosoft Word, Excel, Power pointCustomer service and interpersonal skills40 wpmQuick learnerProfessional demeanorExcellent oral and written communication |
