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Click here or scroll down to respond to this candidateCandidate's Name
Operations Manager with over 10 years experienceDillsburg, PA 17019EMAIL AVAILABLEPHONE NUMBER AVAILABLELooking to obtain an operations manager position in a fast-paced organization where excellent leadership skill and ability to motivate will be utilized to achieve organizational objectives. Authorized to work in the US for any employerWork ExperienceOperations ManagerFedEx Ground - Lewisberry, PAJuly 2021 to PresentManagement responsibilities include, but are not limited to: hiring, terminations, coaching, training, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity Plans, organizes, staffs, directs and controls specific day-to-day operations within the station or hub Responsible for assigning and managing employees to ensure the safe and efficient sortation of packages through the facility, minimizing operational cost and maximizing operational quality, including the movement, tracking and administration of trailers (in conjunction with the linehaul department as applicable) Analyzes operational performance through direct observation, interpretation of reports and collaboration with others. Determines opportunities for improvement of key metrics and executes action plans to achieve results Leads daily employee and/or planning meetings to ensure workforce communication and understanding of operational updates and daily goals; Includes communication and public speaking to small and large audiences on a regular basis Participates in the development of and responsible for administering company employee relations strategies, including maintaining the confidentiality of such material and matters Participates in the development of and responsible for administering company safety strategies and programs Investigates, resolves and/or escalates customer service issues, as appropriate Responsible for training new employees regarding job duties and performance expectations and ensuring compliance with FXG policies, procedures and other training requirements, including but not limited to training related to quality assurance, SWAK, hazardous materials, Video Event Data Recorder(VEDR) coaching, and dock safety Mentors and develops critical skill sets for new and/or less-experienced Operations Managers Adapts quickly to change to meet dynamic business needs; Displays flexibility and appropriate sense of urgency, while leading and engaging employees in a positive and professional manner Central Control Manager in charge of all inbound trucks in the yard and all switchers making moves in the yard. Also responsible for what trucks get put back to what doors and all due work. DC Area SupervisorRoss Distribution Center (RHDC) - Carlisle, PAApril 2021 to June 2021 Oversee 20-40 associates per shift making sure their production goal is reached. Supervises activities of associates and temporary workers. Assesses production schedules and man hour requirements for completion of job assignments. Responsible for associates signing for daily equipment needed. Coaching and motivating associates to complete daily production assignments and work towards growth within the company. Maintain associates daily timesheets. Prepares associate performance evaluations and assists in their reviews. Evaluates and assesses production methods, performances and efficiency for improvements and/or changes. Interprets company policies and procedures to ensure compliance and adherence. Enforces safety regulations.Store ManagerDollar Tree - York, PANovember 2018 to April 2021 I was responsible for all aspects of a successful store. Freight, sales, hiring, training, etc. I was moved to a higher volume store due to outstand performance at my previous store. I have trained many employees who have been promoted to different positions, including a merchandise manager who is now running my old store in my absence. Balancing the changing retail experience during COVID-19 for essential businesses. Safety of all customers and employees inside building and on premises Store ManagerDollar Tree - Etters, PANovember 2016 to November 2018 Supervising all aspects of a successful store. Including but not limited to; Hiring, training, employee retention, scheduling, payroll, Complete stocking of store items, inventory control, current seasonal sets, changes to all inline product flow. Safety of all employees and customers inside and on premises. Dispatch SupervisorSerpro Logistics - Camp Hill, PANovember 2009 to September 2012 Responsible for creating all next day routes for drivers and driver teams. Contacting all customers to confirm appointment or to reschedule as needed Supervision of loads going out every morning on time. Constant communication with delivery teams throughout their entire route. Ensuring all home deliveries and installs are completed on time, to specification of product/appliances. Safety of all drivers/install techs, customers. Following up to ensure all proper install regulations and codes are followed Proper disposal of all appliances being removed from home. Warranty items being sent back to GE per guidelines set forth by GE. Organize all training and ongoing training with install technicians. On call for any issues delivery drivers may have before, during, or after completion of their routes. Ensuring all vehicles are current on all required registration and maintenance. Also responsible for all fuel cards, fuel receipts, and proper documentation of all vehicles DispatcherC&S Wholesale Grocers - Harrisburg, PAJune 2005 to November 2008 Responsible for all deliveries being made by drivers and Independent Contractors. Assigning routes, logging all deliveries running on time. Notifying all customers of updates on deliveries progress. Scheduling drivers and Independent Contractors based off of business needs daily Making sure drivers are in compliance with state and federal laws and regulations. Ensuring all company vehicles and yard wagons are maintained properly Training program of all new drivers and completion of course certification. EducationHigh schoolOxford Academy High School - New Oxford, PA2001 to 2002High school or equivalentSkills Sales Scheduling Retail Management Merchandising Team Building Inventory Training Operations Retail Customer Service Management Cash Handling Payroll Marketing Schedule Management Project Scheduling Front Desk Operations Management Hospitality management Conflict management Packaging Store Management Experience Profit & Loss Recruiting Events Management Budgeting Office Management Quality Assurance Employee Evaluation Team Management LogisticsAssessmentsScheduling Skills Highly ProficientJanuary 2019Measures a candidate's ability to cross-reference agendas and itineraries to avoid conflicts when creating schedules.Full results: Highly ProficientManagement & Leadership Skills: Impact & Influence Highly Proficient January 2019Measures a candidate's ability to adapt their leadership style to accomplish goals using rational or emotional appeal.Full results: Highly ProficientMerchandise & Supply Storage Skills Highly Proficient January 2019Measures a candidate's ability to apply systematic processes for managing and storing products and merchandise.Full results: Highly ProficientHR: Compensation & benefits ProficientJune 2021Knowledge of compensation and benefits programsFull results: ProficientManagement fit Highly ProficientJune 2021Measures the traits that are important for success in management positions Full results: Highly ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. |
