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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Plant City, FLSUMMARYSeasoned Call Center Agent with 8 years' experience, adept in customer service and issue resolution. Proven efficiency in high-volume environments, particularly in billing and policy inquiries. Seeking Call Center Agent role to leverage expertise in communication, problem-solving, and customer satisfaction. WORK EXPERIENCEFoundever RemoteCall Center Customer Service Representative Jan 2024 - Present Provide expert assistance in insurance policy coverage, billing issues, and policy adjustments to ensure effective communication and resolution of customer inquiries. Maintain high efficiency and accuracy in managing a substantial volume of billing inquiries, with heightened attention during peak military pay periods. Offer prompt and precise solutions to customer concerns, enhancing overall satisfaction and service standards. Dollar General Goodlettsville, TNFleet Operations Specialist Nov 2022 - Dec 2023 Managed vehicle registration and ensured compliance with regulatory standards through effective coordination with external providers and agencies. Processed and maintained accurate financial records for vendor invoices related to fleet expenses, ensuring strict adherence to budget allocations. Coordinated the handling of freight damage claims with logistics providers, enhancing communication and efficiency in resolution and reimbursement processes. Genpact (US locations) Richardson, TXSocial Media Content Analyst Jan 2020 - Sep 2022 Conducted thorough analysis and moderation of user-generated content to maintain compliance with community guidelines, enhancing the safety of the online ecosystem. Addressed policy violations efficiently, contributing to the enhancement of content integrity across multiple social media platforms. Maintained high-quality moderation standards during the shift to remote operations, showcasing adaptability and dedication to operational consistency.AI Consulting Group Dallas, TXBusiness Development Representative Jan 2018 - Jan 2020 Conducted in-depth client consultations to identify needs and develop strategies that aligned with organizational objectives. Fostered and sustained strategic partnerships, resulting in the expansion of the customer base and generation of new revenue channels. Implemented marketing campaigns that elevated brand awareness, resulting in heightened website traffic and improved sales metrics.Khaleeq Law Firm LLC Dallas, TXExecutive Assistant Jan 2018 - Aug 2018 Streamlined client onboarding by enhancing bilingual support and optimizing document coordination, resulting in elevated case handling efficiency. Compiled precise case materials through diligent research and verification, contributing to the creation of in-depth client and witness profiles.Ambs Call Center Nashville, TnCall Center Agent Feb 2016 - Dec 2017 Efficiently handled inbound and outbound customer inquiries, providing timely and accurate information while maintaining high customer satisfaction levels at Ambs Call Center. EDUCATIONAustin Peay State UniversityCertification, Medical Billing & CodingClarksville, TNFeb 2024Brookhaven CollegeCertificate, Business ManagementDallas, TXMay 2019Austin Peay State UniversityBachelor of Science, Criminal JusticeClarksville, TNMay 1995SKILLSProspecting Spanish Logistics Networking Skills Medical Office Experience Event Planning Personal Assistant Experience Microsoft Office As 400 Marketing Fundraising Microsoft Word Account Management Windows B2b Business Development Receptionist Deliver Excellent Customer Service Social Media Management Business Office Systems & Support Certificate Revenue Account Management Communication Skills Logistics & Transportation Software Type 60 WPM Cold Calling Sales Microsoft Outlook Microsoft Excel Coupa Transportation Management Systems Invoices Transportation Management Supply Chain Freight Experience Process Improvement Typing Conflict Management Negotiation Proofreading Windows Customer Service Customer Relationship Management Document Management Supervising Experience Computer Networking ERP Systems Google Docs Computer Skills Office Experience Data Entry Fair Housing Regulations Customer Support Research Sales Logistics Communication Skills Accounting Manufacturing CRM Software Recruiting |
