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Title Supply Chain Customer Service
Target Location US-VA-Arlington
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Street Address  South Rolfe Street,Arlington, VA Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEEducationThe University of Alabama in Huntsville, Masters of Science in Business Administration, Marketing Management (August 2012  April 2016).University of Adds Ababa, Ethiopia, Bachelor of Arts, Economics (September 1988 - December 1991).Addis Ababa Technical School, Ethiopia, Diploma, Radio Electronics.SkillsMajor Skills: Electronic technician, customer service representative, Inventory management, Product and service quality management, Operations scheduling (operations planning, scheduling of staffs and work shifts, and loading work centers), Forcasting and capacity planning management, Identifying and analyzing risks in an organization, Process flow metrics, Supply chain management and logistics, Operations and supply management, Delivering feedback, Leadership management, Interviewing-hiring of employee, Supervisory management, Marketing research and analysis, Writing feasibility study and business case, Business process re-engineering, Investment promotion, Trade Fair participation, Media research, Public speaking, and Diplomacy. Hotel shuttle driving, Valet attendant, Cashier, Managing parking garage, Housekeeping aids, Shopper skills.Computer knowledge: Tableau visualization, Project 2019, Microsoft office 365 Teams, Outlook 2019, Emailing, Word 2019, Access 2016, Excel 2019, Power Point 2019, and SPSSEquipment knowledge: Proficiency in Operating various electronic equipment and instruments, such as CCTV, communication radio, digital telephone, inter-come, and all electronic maintenance tools (multimeters, power supplies, oscilloscope and soldering stations)WorkExperienceSept.1978  July 1987, Ethiopian Educational Mass Media EthiopiaSenior Electronic TechnicianAssembled products to meet company standards efficiently and accurately. Modified products to meet customer requirements on an as-needed basis. Conducted functional testing on a variety of components, sub-assemblies, and systems. Performed preventive maintenance on equipment in accordance with manufacturers standards. Performed initial diagnostic in the event of equipment malfunction. Communicated any part or equipment defects or malfunctions to the Supply Chain team. Maintained a clean and organized work area and equipment. Soldered/desoldered, when necessary, while replacing damaged parts of the products. Safely handled and operated various electronic equipment and instruments such as multimeters, power supplies, oscilloscope, tools, and soldering stations. Diagnosed and repaired/replaced faulty electronic components. Conducted tests, measurements, and calibrations to verify the performance and accuracy of electronic systems and equipment. Interpreted electronic schematics, datasheets, technical manuals, and documentation related to electronic circuits and devices.October 2020 - August 2023 Amazon / Whole Foods Market, Shopper Accepted orders from a customer and prepared them for delivery. Shopped the store based on the items listed in the customer order. Checked the quality of the items while picked, packed, and staged them for delivery. Communicated with the customer using handheld technology (mobile) device to fulfill orders as necessary.January 2018  August 2023 Colonial Parking, Shift Manager Delivered standard customer service for daily, monthly, and resident parkers. Resolving residents and visitors requests and concerns efficiently, such as activation of customer card, control of traffic at the entrance and exit gates as needed, and educated/responded customers for any questions asked. Monitored the capacity of the garage and supervised the parking facility using motor carts. Assisted the operational manager on preparation and analysis of daily, quarterly, semi-annual, and annual plan and performance reports. June 2017 Dec. 2017 Colonial Parking/ Willard Intercontinental Hotel Valet Attendant. Delivered the companys standards of service with each parker transaction by parking and retrieving customer vehicles safely and timely and assisted customers in and out of their vehicles. Issued tickets to customers, collected payments, processed exception transactions, provided correct change for each transaction, completed daily shift report. April 2017 June 2018, Quick Park / JW Marriot Hotel, Casher Attendant Issued tickets to customers, collected payments, processed exception transactions, provided correct change for each transaction, completed daily shift report. March 2017 December 2017, Sheraton Pentagon City Hotel, Shuttle Driver Transported air craft crew and other guests from Reagan National Air Port to the hotel and from the hotel to metro Station and vice versa. Documented all trips at the start and conclusion of the trip, inspected the shuttle for any damage and cleanness, checked tire pressure and fluid levels and refueled as necessary. Plus, reported any vehicle maintenance. May 2016- Dec. 2016 Eulen America Ronald Reagan Washington Natl Airport Wheel chair attendant Assisted senior and disabled passengers from the gate of the air craft to the outside terminal and parking lot and vise versa. January 2009- December 2012Atlanta NE Hilton Hotel, Loss prevention officer and House Aid Patrolled all areas of the property and assist guests with room access. Monitored security feeds and conducted daily physical hazard inspections. Responded to accidents and assist guests/employees during emergency situations. Conducted investigations, gathered evidence, and facilitated interviews with relevant parties. Completed required shift reports and maintained confidentiality of all loss prevention documents. Suppled clean linen to room attendants and collected dirt from each room to be washed in the laundry machine, cleaned elevators, lobbies, conference rooms, and offices, and operated laundry machine. April 2006  April 2008 Ethiopian Airports Enterprise, EthiopiaMarket Research and Commercial Director Identified key commercial revenue activities existing in the land and air side of the terminal and prepared concession solicitations for appraisal and award. Tendered outsourcing market opportunities, negotiated and prepared contract agreement based on technical evaluation. Followed-up with concessioners to ensure compliance with lease agreement and contractual terms and conditions. Participated in international airport trade fair shows and marketing field trips to 12 regional airports of the enterprise. Developed administration policies and procedures for commercial revenue resources. December 2004  July 2006 Ethiopian Radio and Television Agency EthiopiaPlan and Audience Research Director Prepared capital budget for approximately 15 new, ongoing, and renewal projects. Prepared action plans, quarterly, annual and strategic plans and performance reports. Followed-up on bilateral agreements made between Ethiopian radio, television and other countries media institutions. Presented audience research to its stakeholders. October 2003  November 2004 Kebire Enterprise Ethiopia Marketing Department Leader Provided sales, customer service, pricing, delivery, billing and technical support to local and foreign buyers through e-mail, fax and phone. Created feasibility studies and appraised micro and complex industrial projects.Nov. 2000  Oct. 2003 Basic Metal and Engineering Industry EthiopiaMarketing Research and Financial Analyst proved yearly business plans for 17 metal producing public enterprises. Prepared aggregate business plan, quarterly and annual performance plans. Identified key products to be exported and sold locally by the public enterprise. December 1992  October 2000 EFFORT Ethiopia Project coordinator Studied and appraised feasibility study of many micro and complex industrial projects, individually and in group.OthersTraining certificates, degrees, student copy, documents, and References are available on Request.

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