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PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL SUMMARYMulti-talented manager experienced with over 20 years of experience. Consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.SKILLSWarranty ManagementNational Fleet Accounts Organized Managerial Style Financial ManagementAccounts ReceivableAccounts PayableProject Management SupervisionHuman ResourcesWORK HISTORYBlackwood SolutionsAccounts Payable/Accounts Receivable Specialist Bloomington, IN August 2023 - CurrentDecreased past due receivables by 95% in 4 months, from $1M down to $57K over 30 days.Increased 85% of customers from paper checks to ACH payments.Processor and Depositor of all paper checks through online bankingConsolidate and analyze all credit card transactions with receipts.Initial processing of payables through bill.com; turning around within 48 hoursBlackwood SolutionsHuman Resources Specialist Bloomington, IN August 2020  August 2023Responsible for profiling, hiring and firing of personnel.Completion and compilation of all new hire paperwork.Maintain and update all personnel files to ensure compliance.Developed and launched a training / safety platform within 2 months from cradle to grave.GRUNDFOS PUMPS USARegional Warranty Manager Lenexa, KS April 2018 - February 2020Led and coordinated with Americas Region and Global Quality, Sales and Service teams in developing project plans for prioritized initiatives.Created budgets and forecasts for management group in alignment with accounting deadlines. Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.Led 4 warranty entities into 1 team in development and delivery of one point of contact requiring close cooperation among members.Minimized costs and maximized returns resulting in $3,000,000 savings over a 12-month span. Drove operational improvements that resulted in significant savings and improved profit margins.TOYOTA MATERIAL HANDLING U.S.A. INC.Corporate Warranty Manager Columbus, IN August 1996 - January 2018Created budgets and forecasts for management group in alignment with accounting deadlines. Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.Conducted training and change management processes to improve operations. Investigated and resolved customer complaints to foster satisfaction.Developed standard operating procedures and document workflows for current and future process steps.Led warranty team in delivery of solutions to meet broad array of deliverables.UNITED STATES ARMYAdministrative Specialist Pirmasens, Germany September 1985 - April 1992Delivered top-notch administrative support to office staff, promoting excellence in office operations. Prepared project documents, reports and brochures.Remained solutions-oriented in face of complex problems to assist management and overall business direction.Delivered expert clerical support by efficiently handling wide range of routine and special requirements.EDUCATIONMASTERS DEGREE Business Administration and ManagementUniversity of PhoenixPhoenix, AZMajored in AccountingBACHELOR OF SCIENCE Business Administration and Management University of PhoenixPhoenix, AZMajored in AccountingASSOCIATE OF SCIENCE Professional Accounting Indiana Business CollegeColumbus, INASSOCIATE OF SCIENCE Business Management Indiana Business CollegeColumbus, INACCOMPLISHMENTSManaged team of 12 staff members. Managed team across state borders.Eliminated paperwork processing bottleneck, saving company time and money.Created and launched a parts return program resulting in $2M savings of warranty expense.Auditing Procedures - Knowledge of planning techniques, test and sampling methods involved in conducting audits.ADDITIONAL INFORMATIONProficient with Microsoft Office Suite, Google Suite, SAP, CRM, Project Management, Wrike, PayEntry, Bill.com, 10-Key, AS400, Isolve, Roserocket, Samsara