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Click here or scroll down to respond to this candidateCandidate's Name
New York, NY
EMAIL AVAILABLE
PHONE NUMBER AVAILABLE
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking
abilities. Committed to maintaining professional relationships to increase profitability and drive
business results.
Work Experience
Front Desk Agent/Night Auditor
The Jane Hotel - New York, NY
October 2019 to December 2023
Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
Streamlined front desk operations for improved efficiency and faster service delivery.
Increased customer loyalty with exceptional communication skills and personalized service.
Resolved guest issues promptly, resulting in positive feedback and return visits.
Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
Facilitated smooth guest experiences by coordinating with multiple departments across the property.
Maintained accurate records of guest information, payments, and reservations using hotel management
software systems.
Assisted guests in making informed decisions on local attractions, dining options, and transportation
services.
Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
Coordinated group bookings successfully, handling all logistics from reservation confirmation to
departure arrangements.
Developed strong relationships with frequent guests for repeat business through personalized attention
to their preferences.
Mentored new hires on best practices at the front desk ensuring they were properly trained and
equipped to excel in their roles.
Took reservations over phone, in person, and via computer for guests and provided confirmation
information.
Collected room deposits, fees, and payments.
Answered customer telephone calls promptly and appropriately handled needs.
Used internal software to process reservations, check-ins and check-outs.
Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Greeted visitors and customers upon arrival, offered assistance, and answered questions to build
rapport and retention.
Maintained clean and organized front desk areas to uphold polished company image.
Issued room keys to guests upon check-in and answered questions regarding proper use.
Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy
customers.
Developed and maintained positive relationships with guests for satisfaction.
Trained new staff members in customer service techniques and hotel operations.
Kept accounts in balance and ran daily reports to verify totals.
Sales Associate
Burlington - New York, NY
November 2016 to September 2018
Increased sales revenue by building strong rapport with customers and recommending appropriate
products based on their needs.
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and
providing a welcoming store environment.
Developed new client relationships by actively engaging with potential customers and highlighting the
benefits of our product offerings.
Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining
a high level of product knowledge.
Assisted in training new staff members on company policies, product information, and sales techniques
for a seamless onboarding experience.
Contributed to visual merchandising efforts by creating eye-catching displays that showcased products
effectively and enticed shoppers to make purchases.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring
accuracy in all financial exchanges.
Provided personalized shopping experiences for repeat customers by remembering their preferences
and offering tailored recommendations.
Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer
retention rates.
Utilized cross-selling techniques to introduce customers to complementary products, increasing
average transaction size.
Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific
merchandise.
Helped customers locate products and checked store system for merchandise at other sites.
Prepared merchandise for sales floor by pricing or tagging.
Managed returns, exchanges and refunds in accordance with store policy.
Answered customer questions about sizing, accessories, and merchandise care.
Engaged with customers to build rapport and loyalty.
Solved customer challenges by offering relevant products and services.
Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to
customers.
Assessed customer needs and utilized suggestive selling techniques to drive sales.
Retail Sales Associate
Staples - New York, NY
October 2015 to March 2016
Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Increased sales revenue through effective product recommendations tailored to individual customers.
Maintained a clean and organized store environment, enhancing the overall shopping experience for
customers.
Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise
as needed.
Collaborated with team members to meet and exceed monthly sales targets consistently.
Enhanced visual merchandising displays by arranging products strategically, attracting more customers
to the store.
Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Conducted thorough product knowledge training sessions for new hires, ensuring they were well-
equipped to serve customers effectively.
Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at
checkout.
Handled returns and exchanges professionally, resolving customer issues while adhering to company
policies.
Promoted special offers and events by engaging with customers on the sales floor, driving awareness
of promotions and boosting sales conversion rates.
Monitored sales floor and merchandise displays for presentable condition, taking corrective action such
as restocking or reorganizing products.
Helped customers complete purchases, locate items, and join reward programs.
Organized store merchandise racks and displays to promote and maintain visually appealing
environments.
Used POS system to process sales, returns, online orders, and gift card activations.
Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Answered questions about store policies and addressed customer concerns.
Answered customer questions about products and services, helped locate merchandise, and promoted
key items.
Listened to customer needs and desires to identify and recommend optimal products.
Opened, shelved and merchandised new products in visually appealing and organized displays for
optimal sales promotions.
Managed efficient cash register operations.
Provided exceptional services and pleasant shopping experiences to retail customers.
Intern
Holy Cross RC Church - Brooklyn, NY
September 2010 to June 2011
Enhanced intern productivity by assisting with project coordination and providing ongoing support.
Streamlined office processes for improved efficiency and time management through regular
organization and filing.
Contributed to a positive team environment by collaborating with fellow interns on group projects and
presentations.
Supported staff members in their daily tasks, reducing workload burden and allowing for increased
focus on higher-priority assignments.
Assisted in the planning and execution of company events, resulting in increased employee
engagement and satisfaction.
Participated in professional development opportunities to enhance skill set, contributing to overall
intern growth and potential future employment prospects.
Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of
satisfaction among clientele.
Education
High School Diploma
Brooklyn, NY - Brooklyn, NY
Skills
Credit and Cash Payments
Room Assignments
Transportation Information
Automated Telephone Systems
Front Office Support
Guest Relations
Information Protection
Guest Services
Hospitality Services
Administrative Support
Sales Expertise
POS Systems
Oral and Written Communications
Customer Service
Word Processing
Training and Mentoring
Problem-Solving Skills
Typing
POS
Front desk
Cash handling
Hotel experience
Guest services
Guest relations
Conflict management
Hospitality
Customer service
Sales
Communication skills
Guest relations
Cash register
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