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Click here or scroll down to respond to this candidateCandidate's Name
Customer Service Leader Retail Store ManagerPHONE NUMBER AVAILABLEEMAIL AVAILABLEGarland, TexasLinkedInProfessional SummaryResults-oriented customer service leader with significant retail management experience. Skilled at coordinating all aspects of retail operations, including product sales, marketing, staff management, and the customer experience.ExpertiseCustomer-Centric ServiceStrategic SalesProblem-SolverActive ListenerAdaptabilityTeam LeadershipOperational EfficiencyRetail ManagementWork ExperienceCustomer Service SpecialistSpectrum Irving, Texas March 2021 December 2023 Educated customers about internet, phone and cable service options, resulting in increased upgrades and activations. Provided customer solutions for billing and account questions through empathetic and clear communications. Routinely met call volume, sales, and customer satisfaction goals, achieving up to 103% of projected target.Store ManagerLevitz Mattress Company Mesquite, Texas November 2018 December 2020 Managed daily store operations and activities, including product roll-outs and inventory management. Increased sales margins set by District Manager by 16%. Ensured optimal customer experience, including rapidly resolving customer concerns without escalation.Store ManagerMattress Firm Dallas, Texas May 2012 November 2018 Implemented marketing campaigns and visual merchandising in accordance with company directives. Successfully formulated and executed store sales strategy, resulting in 10% sales increases over multiple years. Coordinated customer service operations, including resolving customer concerns and managing customer needs. Spearheaded all training and development of new hires and provided day-to-day team leadership.Store ManagerOld Navy Frisco, Texas August 2007 May 2012 Managed daily operations with focus on customer service while streamlining operations to increase efficiencies. Directed staff of 57 associates with $10 million payroll; Monitored retail operating costs, budget, and resources. Oversaw product placement strategy and implemented promotional campaigns to increase sales.Operations ManagerKohls Rockwalk, Texas March 2000 - May 2007 Led team of up to 160 associates with $14 million payroll; Oversaw all employee scheduling and training. Developed and implemented strategies to increase profitability without compromising the customer experience. Oversaw product placement strategy, management of inventory levels, and verification of stock records.EducationBachelor of Arts, Business ManagementXavier University of Louisiana New Orleans, LA |
