| Candidate Information | | Title | Project Manager Program | | Target Location | US-AL-Daphne |
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Click here or scroll down to respond to this candidatePROJECT MANAGER SENIOR SYSTEMS APPLICATION ANALYST CHANGE MANAGERHealthcare industry application integrator and systems analyst seeks Application Analyst/Program Manager position. Proficient with web-based application development, highly organized and tenacious self-starter thinks strategically and communicates articulately. Solutions-focused and team oriented relationship builder brings a strong record of accomplishment implementing software across the enterprise to improve clinical and business workflow.Core CompetenciesManagement Surgical Support StaffSystems analysisTimeline trackingChange managementStaff mentoringApplication Architecture/IntegrationCross-team collaborationTeam buildingTraining tool developmentRelational database managementProject managementVendor selectionInformation systems trainingTECHNOLOGYLanguages: Visual Basic 6.0Operating Systems: Windows 95, 98, 2000, NT, XP, Vista Windows 7, Windows 10Software: Excel, PowerPoint, Access, Word, Outlook, Project, Visio, Remedy, Bomgar, LanDesk, PCAnywhere, VPN, McKesson SDM Help Desk SoftwareDatabase: Btrieve, Pervasive 2000i, SQL 2000Applications: Midas, SoftMed v6.2, Cybis-EDDS, Lynx v5.0, McKesson Star/HBOC, Pathways Healthcare Scheduling, Horizon Surgical Manager, Horizon Anesthesia Care, ESi Orbit, Titan, Nova, SurgiServe, Citrix 4.0, Provation Medical-Gi Lab, Medtronics, SoftDent Dental, EagleSoft Dental, EMS Pro Room Scheduling, Common cents - Gempay, Gemserve Nutritional Services; Micros POS, McKesson Paragon, McKesson Performance Visibility, M*Modal, SharePoint, Healthstream, McKesson SDM Help Desk Software; McKesson SAP/CRM; AVAYA Telecommunications; EconometrixEXPERIENCEAPEX Systems Inc. McKesson Paragon/Allscripts10/24//2017 PresentContractor Liason, Triage SupportTriage and assign Paragon support calls to appropriate support groupsCompleted all mandatory training programs and AllscriptsI required education as assignedWorked with resources on other teams, as appropriate, to jointly resolves casesAdhered to all privacy, security and HIPAA requirementsFollowed defined troubleshooting processes according to Allscripts policies and procedures.Marin General Hospital11/17/2015 07/14/2016Clinical eApplication Analyst IIIDemonstration of commitment to departmental and project-based teamwork by timely team communication, follow-through and on assigned responsibilities.Provided on-call support on rotating assignment.Created, maintained and distributed application support documentation for peers and first level helpdesk support.Completed all mandatory training programs and CHI required education as assignedWorked with resources on other teams, as appropriate, to jointly resolves casesContributed Knowledge Base by adding and supplementing entriesProvided reports on individual performance metrics or success factors as requestedAdhered to all privacy, security and HIPAA requirementsFollowed defined troubleshooting processes to fully resolve customer issues.Monitored utilization of information systems and applications; prepared recommendations for modifying configurations to accommodate changing end user and regulatory requirements.Project resource for implementation of new projects in multiple concurrent projects.Catholic Healthcare Initiatives 5/2011-1/2015Application Analyst IIIProvided permanent 100% telecommute application support for multiple CHI facilities across the Continental United States.Managed assigned applications and departments software updates and requirements.Hosted and managed monthly department support meetings for assigned department facility applications.Provided on-call support on rotating assignment.Created, maintained and distributed application support documentation for peers and first level help desk support.Provided mentorship and training for peers on applications as required.Attended and hosted weekly and monthly meetings as required for assigned IT team.Completed all mandatory training programs and CHI required education as assigned..Gained knowledge and support training as new facility sites were acquiredMax-IT Healthcare, Westfield, Indiana 4/2009-5/2011McKesson PHS/HSM Implementation ConsultantConsultant position providing direction, support and maintenance of McKesson Horizon Surgical Manager application for (2) Catholic Healthcare Initiatives facilities located in Little Rock, Arkansas, and Lexington, Kentucky.Provided assessment and recommendations, current and future system procedures, data gathering, application build, testing and training to meet each facilities initiative.Collaboration with hospital management, contractors, support staff, vendors and other departments.Provided leadership and guidance for use of McKesson Pathways Healthcare Scheduling and Horizon Surgical Manager software, resulting in improved surgery scheduling, utilization report capabilities, supply usage and inventory controls, end user training methodologies, physician and clinic staff communication and practice.Dell / Perot Systems, Plano, Texas 2/2008- 4/2009McKesson PHS/HSM Implementation ConsultantConsultant position providing direction, support and the implementation of McKesson Pathways Healthcare Scheduling application for (2) Tenet Hospital facilities; Modesto, CA and Hilton Head, S.C.Providing system procedures, data gathering, application build, testing and training to meet each facilities initiative.Collaborated with hospital management, physicians, support staff, vendors and other departments.Providing leadership and guidance during the build of McKessons software, resulting in improved surgery scheduling, utilization report capabilities, supply usage and inventory controls, end user training methodologies, physician and clinic staff communication and practice.Project initiated 1/2009; in progress.AP Professionals, Phoenix, Arizona 4/2008-9/2008Clinical Systems Analyst, ConsultantConsultant position providing direction, support and the implementation of McKesson Pathways Healthcare Scheduling and Horizon Surgical Manager applications for (4) San Francisco Bay area Catholic Healthcare West facilities.Developed system procedures, data dictionaries and training tools to meet each facilities initiatives.Collaborated with hospital management, physicians, support staff, vendors and other departments.Provided leadership and guidance during build of McKessons software, resulting in improved surgery scheduling, utilization report capabilities, supply usage and inventory controls, end user training methodologies, physician and clinic staff communication and practice.Affiliated Computer Services, Inc. (ACS), Vancouver, Washington 5/2003-10/2007ACS-HIS is a Fortune 500 company providing analytic, consulting, revenue improvement and IT and business process outsourcing solutions to the healthcare industry. ACS employs 58K staff in 100+ countries with annual revenues of $6B.Project Upgrade Manager Senior Systems Consultant Project ManagerNurture relationships with surgeons, CIOs, operating room directors, anesthesiologists, healthcare IT executives, and technology consultants, providing strategic direction and guidance while developing and implementing enterprise IS solutions and servicesManage IT projects and write test plans for large projects, functioning as sole analyst for software support, upgrades and updates in five clinical departments at SW Washington Medical CenterAct as budgeting and fiscal advisor for new and existing information systemsInvestigate new technologies, enhancements, and customizations; negotiate contracts with vendorsProvide information systems training to clinical expertsAssess new-technology requests and compatibility with current and planned information systemsProvide direction to project team including desktop technicians, interface specialists/programmers, telecom and network administrators, and expert clinical staffAssisted IT programmers and vendors with the development of HL7, Charge and ADT interfaces specifications.Key ProjectsMcKesson Anesthesia Documentation Software: As project manager and lead analyst, led implementation and maximized functionality of software automating anesthesia documentation process, allowing anesthesiologist to focus more on patient statusFirstenberg Tower: Served as lead analyst for fully integrated catheterization lab equipped to handle cardiovascular, open-heart surgery, neurology, and interventional radiology in one location. Managed addition of 14 operating room suites and 3 cardiac catheterization labs for perioperative servicesCensitrac Instrument Tracking Software: Implemented and integrated this solution for central processing, resulting in 30% reduction in supply maintenance and tracking expendituresMcKesson Horizon Surgical Manager, Perioperative Physiological Monitoring Software: As lead analyst, integrated software with McKesson Horizon Surgical Manager product, providing data integration throughout entire surgical event, resulting in streamlined patient documentation process and prioritizing patient care and safetyKey AccomplishmentsReceived four bonuses and acknowledgement for on time, on budget project completionsRecognized in ACS-HCS newsletter for completion of and customer satisfaction with the McKesson Anesthesia Documentation software implementationLeadership role supervising implementation processes and facility staff teamsSouthwest Washington Medical Center, Vancouver, Washington 4/1999-5/2003Established in 1858, SWMC is the largest private employer in Clark County and has received the 100 Top National Hospitals award six times in the past 13 years., physician and clinic staff communication Senior Systems Analyst New System Implementation Project ManagerResolved interface, software upgrades and hardware issues; managed software implementationsDeveloped system procedures, data dictionaries and training tools to meet department initiativesCoordinated dissemination of system data, audited to ensure accurate and consistent report qualityKey ProjectsLynx E-map/E-Code: Managed implementation of product improving Emergency Department clinical documentation, reducing compliance risk, and ensuring accurate code assignment for reimbursementSoftMed System Software: Led application installation resolving daily challenges of transcription, chart deficiencies, care planning and quality management, reducing document creation time by 50%, transcription costs by 40% and reported medical errors by 90%Oregon Health Science University, Portland, Oregon 8/1994-4/1999Surgical Support ManagerManage system expansion and software upgrade projects; maintained and updated databaseDirected surgery support staff, provided computer system training, maintained physician credentialingCollaborated with hospital management, physicians, support staff, vendors and other departmentsKey AccomplishmentProvided leadership and guidance during restructure and rebuild of McKessons SurgiServe software, resulting in improved surgery scheduling, utilization report capabilities, supply usage and inventory controls, end user training methodologies and practicesPorter Memorial Hospital, Denver, Colorado 11/1988-6/1994Surgical Services AnalystLeader of IT project management efforts within perioperative department; managed and trained support staffMaintained McKesson, SurgiServe application within surgical services department, provided day to day system support, software upgrades/updates, and database modificationsManaged (6) OR scheduling support staff, documented staff training and department work flow processEDUCATIONProject Management Office Certification (in progress) ACS-HCSComputer Science, Portland State University, Portland, OregonNursing coursework, (42.0 units), Arapahoe Community College, Denver, ColoradoADVANCED TRAININGMedical Terminology - SW Washington Medical Center (2005)Understanding HL7, the HIM Perspective - American Health Info. Management Assoc. (AHIMA) (2004)HBOC Star Order Entry/Star Patient Account/Patient Processing - SW Wash. Medical Center (2000)MS Project - SW Washington Medical Center (2000)ACS/Midas Plus - MIDAS Corporation (2000)AFFILIATION CERTIFICATIONAmerican Health Information Management Association (AHIMA) - MemberMcKesson InSight - MemberMicrosoft Project Group (MPG), Portland, Oregon - Member |
