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Click here or scroll down to respond to this candidateCandidate's Name
Groom, TX Street Address
EMAIL AVAILABLE
PHONE NUMBER AVAILABLE
Diligent and detail-oriented with 9 years worth of experience with working alongside the public in a
customer service environment. Involvment in management and training in restaurant industry and
highly competent with exposure to guest success. Deeply familiar with receiving and conducting
outbound and inbound calls in auto insurance salesmanship. Dedicated to providing a valuable and
productive participation in all customer interactions.
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Jacksons Food Stores - Tacoma, WA
December 2023 to March 2024
Deliver quality customer service while cashiering. Cash handling and inventory management was the
core to this employment opportunity. Attention to detail of the cleanliness and operational safety by
retaining company standards.
Janitor/Maintenance
Red Robin - Puyallup, WA
March 2023 to October 2023
Sweep floors to ensure debris is removed. Utilize proper cleaning solution and sanitizer to mop and scrub
floors. Move tables from their original positions to make sure that the entirety of the floor is sanitized.
Assist the success of the restaurant by providing a cleanly space for dining.
Opening Manager
Domino's - Puyallup, WA
December 2022 to February 2023
Oversee employees and make sure that all prep is done for the evening rush. Unload truck materials
and products. Count said truck inventory and make sure all of the order came through. Conduct prep for
sides throughout the shift in between orders. Make sure that dough inventory aligns with the projection
of proofing for the shift.
Sales Representative
VERN FONK INSURANCE - Puyallup, WA
July 2022 to October 2022
Accurately write policies and insurance quotes for customers. Conduct outbound calls to explore sales.
Answer inbound calls and assist customers with their insurance needs. Quality customer support and
assistance with billing, renewals, and alterations to policies.
Server
Red Robin - Puyallup, WA
March 2020 to June 2022
Take orders with handheld device to accurately expand a maximum sales experience. Run food, checking
over each order to ensure it is accurate. Clean and bus tables, resetting with COVID-19 standards.
Prepared soft drinks in a timely manner to ensure quick delivery.
Server
Olive Garden
October 2015 to February 2020
Mix drinks in a timely manner according to company standard. Facilitate runners to guests with their
beverages. Stock all of the inventory with necessary product for next shift. Meticulously count inventory
once a month and handle liquor deliveries.
Education
High school or equivalent
Tascosa High School - Amarillo, TX
August 2012 to May 2016
Skills
Serving Experience
Restaurant Experience
POS
Bartending
Food Service
Upselling
Organizational Skills
Busser
Catering
Food Preparation
Host/Hostess
Cooking
Food Safety
Retail Sales
Guest Services
Cashiering
Kitchen Experience
Cash Handling
Microsoft Office
English
Outbound Sales
Insurance Sales
Cold Calling
Restaurant Management
Custodial Experience
Kitchen Management Experience
Inside Sales
Languages
English - Fluent
Awards
Employee of the Month
July 2015
Received the Employee of the Month certificate at Wonderland Park due to the dedication and
relentless attempts to ensure concession stands were at their peak of success.
Certifications and Licenses
TABC Certification
Food Handler Certification
Assessments
Work style: Reliability Proficient
July 2022
Tendency to be reliable, dependable, and act with integrity at work
Full results: Proficient
Sales skills Proficient
May 2024
Influencing and negotiating with customers
Full results: Proficient
Inside sales Proficient
May 2024
Understanding and responding appropriately in sales scenarios, and performing common sales
calculations
Full results: Proficient
Food service: Customer situations Proficient
July 2022
Identifying and addressing customer needs in a food service setting
Full results: Proficient
Warehouse safety Proficient
November 2022
Using safe practices in a warehouse setting
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
development in any professional field.
Additional Information
1. In summer of 2022, was the only server that helped deliver and sold $2,000 worth of food and
beverages as the only server on the floor. It was a record breaking sales hour, and am delighted to
have had a hand in it.
2. Head bartender at Olive garden from 2018- 2019 alongside a certified trainer for servers and
bartenders. Always taking pride in the development of the restaurant and setting colleges up for
success.
3. Conducted the maximum outbound calls regularly at Vern Fonk Insurance. The passion for assisting
people gain the coverage they deserve expanded sales skills and fine-tuned customer service.
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