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Click here or scroll down to respond to this candidateCandidate's Name , NJ EMAIL AVAILABLEPHONE NUMBER AVAILABLEhttps://LINKEDIN LINK AVAILABLEfaynberg-pmp-Street Address /Ambitious and results-driven digital marketing professional with 12+ years of experience in cross-channel digital marketing, customer relationship management, and project management. Seeking a challenging position to leverage my expertise in harmonizing digital marketing efforts, analyzing customer behavioral data, and driving marketing campaign performance. Certified PMP with a proven track record of delivering projects on time and on budget. STRENGTH AND COMPETENCIES Experience managing multiple projects and clients simultaneously. Working knowledge in the software and technology industry. Managed budgets ranging from $20k - $500k Stakeholder coordination and consensus-building Strong written and oral communication Proficient in industry-based PM tools and adaptable to enterprise tools Detail-oriented and diligent, capable of managing complex engagements with a sense of urgency. Main point of contact for external and internalstakeholders Project planning and management Risk and issue tracking Milestone tracking Remote and on-premise work adaptabilityEXPERIENCEEVV Manager, All American Home Care October 2023 - current Premier home and health care agency in PA Managed a cross-functional team of five individuals to enhance the company's Electronic Visit Verification (EVV) compliance. Facilitated the training of a remote team based in Ukraine on the proficient utilization of the HHAExchange application for monitoring direct care workers' compliance. Developed comprehensive training manuals to ensure standardized and effective onboarding processes. Delivered daily assistance and conducted vigilant monitoring activities to ensure optimal performance and adherence to established protocols.Project Manager, Blueshift Labs April 2021 Oct. 2022 Blueshift is the leading SmartHub Customer Data Platform (CDP) that combines customer data, AI, and omnichannel campaign orchestration in an easy- to-use platform. Directed the oversight of project scope, timelines, and budget, culminating in the successful onboarding of enterprise clients. Implemented an innovative project management model aimed at optimizing the efficiency of client onboarding processes. Developed and executed detailed schedules and plans, identifying and managing dependencies with both internal and external teams. Facilitated the end-to-end onboarding lifecycle for enterprise accounts, ensuring punctual completion of tasks. Maintained accurate project information in Salesforce.com and other relevant systems. Effectively managed client communications and addressed escalations during the onboarding phase. Established project plans, Responsible, Accountable, Consulted, and Informed (RACI) charts, handoff documentation, and proficiently managed tickets in Zendesk and JIRA. Consistently communicated and updated project plans throughout the program or project lifecycle. Led kick-off, weekly stand-up, and hand-off calls, fostering transparent and collaborative communication channels. Senior Project Manager Cheetah Digital Sept. 2019 Dec. 2020 World-class martech solutions designed to help marketers of all sizes grow the relationships that grow their business. Assumed responsibility for day-to-day delivery and operations encompassing both products and services, with a primary focus on ensuring client satisfaction. Identified, recommended, and implemented strategic business processes to address gaps and enhance overall operational efficiency. Functioned as the primary point of first-line escalation, proficiently managing remediation plans for any arising issues. Upheld a defined level of client utilization or exceeded expectations. Established and meticulously maintained account-level documentation, while consistently conducting thorough and effective business reviews.Project Manager Bounteous (f.k.a. Lister Digital) Sept. 2017 Sept. 2019 Helps brands elevate customer experience through technology partnerships and platform expertise. Effectively orchestrated successful onboarding and migrations for multiple clients onto various platforms. Tracked work streams, presented comprehensive project plans, and skillfully managed issues, scope, and quality control throughout the process. Cultivated robust relationships, adeptly managed expectations, and proactively resolved issues with both internal and client teams. Maintained regular communication through status calls and project updates to ensure transparency and alignment between all stakeholders.Project Manager Responsys/Oracle Oct. 2014 Sept. 2017 Oracle Marketing is the most comprehensive, integrated marketing solution available to launch cross-channel marketing programs and unify all prospect and customer marketing signals in a single view Oversaw professional services engagements, fostering collaboration among cross-functional teams. Strategically planned and executed projects, meticulously managing timelines, status meetings, issues, milestones, and budgetary considerations. Translated client needs and objectives into high-quality deliverables, ensuring alignment with project outcomes. Collaborated closely with Customer Success Managers to facilitate seamless account execution, emphasizing the achievement of successful outcomes for clients.Campaign Specialist Responsys/Oracle Aug. 2009 Oct. 2014 Conducted in-depth analysis of business requirements and executed targeted email marketing campaigns for key clients. Successfully managed simultaneous, high-profile campaigns catering to international clients, ensuring seamless deployment. Designed robust data models to underpin marketing initiatives and facilitated smooth client transitions to upgraded versions. Functioned as a subject matter expert on the Responsys Interact Platform, providing valuable insights and guidance. Contributed actively to the enhancement of methodologies, best practices, and documentation, thereby playing a pivotal role in optimizing overall operational efficiency. SKILLS Project management Communication Interpersonal skills Budget management Certified PMP eCommerce Customer Relationship Marketing (CRM) Email Marketing Building and maintaining clientrelationships Leadership Cross-channel digital marketing Time management Integrity and professionalism Agile TrainingEDUCATION/CERTIFICATIONPACE UNIVERSITYBachelor of Business Administration, January 2005Major: International BusinessPROJECT MANAGEMENT PROFESSIONAL (PMP)Grant Date: 02 March 2017Expiration Date: 02 March 2026PMP Number: 2013701 |
