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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLEI would like to express my interest for a position with your organization. An organization that is driven to excellence that promotes professional development.The skills offered, as you will notice in my resume are enhanced with training and knowledge. I am a patient person, a fast learner and have the stamina to work under pressure. I also possess effective communicational skills that leads the way to being an active team player. As a team player, I enjoyed whatever duties delegated to perform with enthusiasm and efficiency.I would appreciate your giving me the opportunity to discuss my qualifications in person. It would be a pleasure to come for an interview at your convenience. You may contact me at the number mentioned above.My salary requirement is negotiable.I am thanking you in advance for the consideration you may extend to me.Cordially,Candidate's Name
Candidate's Name
PHONE NUMBER AVAILABLEObjective: To secure a challenging position within your organization, a company that is driven with excellence that can offer me the opportunity to grow in my professional career.Experience:Conduent TransportationSystem and Services (E Z Pass NY walk in) Experiences:06/20 PresentResearch customer/violator accounts for the agencys pursuit of EZ-Pass violators, which includes:Researching accounts through the use of Vector/CBOS, screen prints, Crystal reports, customer documentation, and the review of images.Ensure the proper application of recovered funds to customer/violator accounts by closely working with Lockbox, Violations and Correspondence departments, Assist with escalated customer disputes and phone calls related to agency DMV Suspension and civil litigation. Compile information for collections disputes via Vector, Crystal Reports and the agency host system.Serve as the CSC interface between the agencies, the agencys contracted collections agency and customers/violators, which includes:Regular interaction between agency and the agencys contracted collections agency staff.Ongoing communication, via telephone calls and written correspondence, with customers/violators.Assist with agency determinations based on account issues escalated from the CSC.Create, design and implement process improvement techniques to enhance existing protocols06/01 06/2020Position: SupervisorSupervise a team of 20 csr's, as well as reconcile their daily closeouts. To open and close service center. Prepare and submit daily volume reports for the appropriate management groups. Troubleshoot potential customer issues and recommend a solution. Effectively manage and enhance customer relationship to maximize new business opportunities and to strengthen customer service.08/99 -06/01 Temporary AssignmentsVarious Administrative Assistant * Chase Manhattan Bank * Bank of IsraelMTA Bridges and Tunnels (Toll Collector) 2015 to 2016Queens, NYToll Collector - Provide services in collecting correct tolls and giving correct change while interact with customers, providing assistance such as travel directions and traffic information. Working schedule includes rotating tours including Saturday, Sunday and holiday assignments, as well as mandatory overtime.Chase Manhattan BankBank of IsraelTemporary AssignmentsAdministrative Assistance 08/1999 to 06/2001Monitored high volume phones, Data Entry, filing. Arrange appointments and schedules.Merrill Lynch New York, NYBusiness Support Specialist 05/1981 to 12/1998Production support of all internal Operations Systems & Telecommunications Department, employee communication vehicles, including production of presentations, newsletters, manuals, brochures and organizational charts.Assist in administrative functions in creation of data entry manuals and documents, Excel charts/spreadsheets and management reports. Developing system for maintaining Merrill Lynch administrative files, assisting the staff in communicating and transferring information between other central office, facilities/networks and external entities.Scheduling and coordinating meetings, including preparation of meeting materials, and traveling arrangements. Assist other administrative and support staff in Merrill Lynch as needed and other duties as assigned.Education: Technical Institution, (Honor Role) Brooklyn, New York2/80 2/81 Major: Word Processing2/99 6/01 Queens College, Queens, New YorkMajor: Web MasterExtensive Computer Skills: IBM PC, Microsoft Work, Microsoft Publish, (brochures, invitations, flyers, newsletters, etc.), Aldus Persuasion, Microsoft Excel, WordPerfect, Aldus PageMaker, Harvard Graphic, Orgplus, Microsoft Power Point, Cored Draw, Freelance Graphic, Netscape, Compaq Deskpro, Pentium, Hewlett Packard LaserJet Plus, Tektronix 200e Color Printer |
