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Click here or scroll down to respond to this candidateCandidate's Name
Street Address William streetEast Orange Apt# 8NJ, Street Address
Mobile Phone: PHONE NUMBER AVAILABLEE-mail: EMAIL AVAILABLECareer ObjectivesExperienced Guest Relations Director /Front Desk Manager with a demonstrated history of working in the cruise and hospitality industry for 20years, helping teams reach their full potential. Experience in customer service and Guest satisfaction.Skill Set & KPI`sLeadership, Business Strategy & Product ManagementCustomer Service ( Forbes Standards) Excellence,Coaching&MentorningEducation 2022 Certificate from British Butler Institute2020 - Ecornell University CoursesCoaching, Culture and time, Leadership, ship-board team development2015 ALPS Management Training Level 1 2 31992 1996 Titchfield High School, High School DiplomaPort Antonio, Jamaica19881992 Broundbrook Primary School,Port Antonio, JamaicaPositions Held/ ExperienceCelebrity CruisesNovember 2 2021- January 25 2024Front Desk Manager Guest Service Director Celebrity CruisesResponsible for assisting the Guest Services Manager and playing a key role in leading a team of empowered individuals who will strive to deliver focused and extraordinary customer service in accordance to Guest Services Vision and Mission Statement. Takes ownership and accountability to proactively address guest feedback and provide effective guest resolution. Through maintaining a detailed knowledge of all guest ratings and comments establishes a culture for owning issues and resolving to the full.Managing: Budgets, Financial and ATRI, KPI reports and other health regulations and other protocols.Ensuring efficiency and best practices for all guest facing teams interaction providing continuous quality improvement meeting FORBES standardsHouseKeeping Manager Celebrity CruisesJuly 20,2020 November 2 2021The Housekeeping Manager works in conjunction with the Housekeeping Director to coordinate, schedule, and supervise the day-to-day activities of the Housekeeping Department. This includes ensuring that all Staterooms, Public and crew areas, Laundry and linen room, Pool areas and open decks are operating in accordance with Company Operating Standards. Ensures all Housekeeping operations and procedures are executed consistently (Stateroom Inspection, Public and Crew areas appearance and cleanliness, Linen and Equipment Management, Ship sanitation in Housekeeping related areas). Has a full understanding of Ship sanitation procedures, OPP (OUTBREAK PREVENTION PLAN) and USPH (United States Public Health) and Ship san guidelines and regulations, daily follow up on all related sanitation and cleaning logs.Assistant Front Desk Manager Guest Relations Celebrity CruisesFebruary 17,2012 July 20,2020Assistant Front Desk Manager possesses a dynamic outgoing demeanor with a passion for Delivering the Wow through industry leading service while demonstrating exemplary problem resolution skills. The Assistant Front Desk Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. This role establishes and drives a positive working environment and focuses on operational goals where training, leadership, development, and recognizing overall team performance are paramount. Leading by example and from the front of the house, the Assistant Front Desk Manager assists the Front Desk Manager in being the ship's driving advocate for delivering outstanding Customer ServiceNEM Insurance Company LimitedApril 2001- November 2002Assisting Manager and Claims BrokerUnited General Insurance Company Limited; now Advantage General Insurance Company Ltd.Port Antonio Sub-Branch, PortlandSeptember 1997 April 2001Assisting Manager and Claims BrokerCollage Of Agriculture & science ( CASE)Port Antonio, PortlandFebruary 1997 July 1997Filling clerk and Data entry clerkSoftwareMs office, Adobe Premier, In design ASR,AS400, Medalia, Fidelio, Lotus Notes, Microsoft Teams, HybrisExtra Curricular Activities:Student Council Representative Titchfield High SchoolPeer Counsellor Titchfield High SchoolVice President CASE Drama ClubJudge Reading Competition, Port Antonio Primary SchoolReferencesSimona Stumberger Guest Relations ManagerAlana Abrahams- Guest Relations Manager |
