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Medical and Retail/Customer Service Management with 25 years experience. Greatlistening and interpersonal relationship skills. Love working with others and resolving issues professionally.Evansville, IN 47713EMAIL AVAILABLEPHONE NUMBER AVAILABLEPreviously CNA for 14 years and a I became a QMA in April 2019 until 2021. I went on also to become the scheduler as well as central supplies. I have also worked in sales and have been top seller for serval companies. I then went to work at Global-Toyota where I was an Auditor/Team Lead in Training. I now currently work as a Life and Health Insurance Agent, Entry Level. I am a hard worker who loves to communicate and I am very dedicated. Im willing to relocate as long as it means I continue to learn. Willing to relocate to: Louisville, KY - Newburgh, IN - Evansville, IN Authorized to work in the US for any employerWilling to relocate: AnywhereAuthorized to work in the US for any employerWork ExperienceTeam Lead/CashierWingstop - Evansville, INJanuary 2023 to January 2024Team lead, customer service,inventory, cashier, stocking, night deposit, cook, Customer Service RepresentativeU-Haul - Evansville, INJuly 2023 to October 2023Customer service, make and cancel appointments, make deposits,open/close, make customer service calls on delinquent storages, set appointments for services, stock,inventory,clean,ect Retail Sales AssociateWindsor - Evansville, INJune 2022 to November 2022Became top seller after working there for two weeks. open/closed store. Drop deposits and counting safe. Dress displays. Customer service. Opened credit cards accounts and accepted payments towards them. Ordered inventory for customers that wasn't available in store. Clean store and dressing rooms. Steamed inventory. Stock, store inventory, lost prevention. Ect. Retail Sales AssociateVictoria's Secret - Evansville, INApril 2022 to September 2022The company ways down in credit by 8% within a month I made the top employee to open accounts out of our region bringing our store in 2nd place in nation. I am available to work anytime and also love overtime. I also became employee f the month my 2nd month working there. I have great personal communication skills from the class i took in college and i believe that"s what makes me so successful with connecting with customers. I was also in charge of inventory, stocking, ordering, setting up displays. I also opened and closed the store. Responsible for making deposits. I was also in charge of ordering for customers in store, shipment, and returns. EctSales AssociateHibbett Sports - Evansville, INJune 2021 to November 2021Sales Associate, Open/close, customer service, inventory, set up displays, customer service, ect QMA, Scheduler, Central Supply, ManagementSignature Healthcare - Newburgh, INJune 2020 to May 2021Pass medications, take vitals, charting, scheduling the nurses and CNAs, order all nursing supplies for residents and staff, inventory, stocking, on call, recruiting, Auditor/Team Lead in TrainingGlobal-Toyota - Princeton, INAugust 2020 to April 2021Audit QI's, set up and end sorts, write work instructions, quality control, ect QMAQMA Columbia Healthcare - Evansville, INJuly 2017 to June 2018Med Pass for 30 patients on two halls and also helped as a CNA when they were short. CNA - Certified Nursing AssistantNEWBURGH HEALTHCARE - Newburgh, INOctober 2016 to July 2017Total care of res on skilled unit. To return to Colombia Healthcare in order to receive my QMA Home Health AideComfort Keepers - Evansville, INMay 2017 to June 2017Visited and assisted elderly with everyday livingCNA - Certified Nursing AssistantColumbia Healthcare Center - Evansville, INJanuary 2015 to October 2016Total care of res on skilled unit.QMA/CaregiverEducationIvy Tech Community College - Evansville, INAugust 2015 to April 2016Skills Cna Certified Care Giver Home Health (10+ years) QMA Alzheimer's cashier open/closingretail Recruiting (10+ years) computer management Auditor time management teamleadership Communication skills Dementia Care Home Care Senior Care Cleaning Experience Meal Preparation (10+ years) Patient Care Nursing Hospice Care Vital Signs Laboratory Experience Food Preparation Hospital Experience Infection Control Training Memory Care (10+ years) HIPAA Medication Administration Hoyer Lift Administrative Experience Microsoft Word Personal Assistant Experience Sales Quality Assurance Commercial Cleaning Computer Skills Writing skills Leadership Microsoft Powerpoint Retail Sales Medical Records Patient observation (10+ years) Cash handling (10+ years) Medical Office Experience Recruiting Staff training (10+ years) Merchandising (10+ years) Office Management Customer service Insurance sales Schedule management Supervising experience Leadership Sales management Team management Interviewing Store management Sales Upselling Budgeting Training & development Microsoft Access Profit & loss Problem management Windows Negotiation Inside sales Hospitality Human resources Transportation management systems Cash register Retail sales Workday Quality control Quality assurance Operating systems HIPAA Payroll Serving Software troubleshooting Hospital experience Office management Google Docs Accounts receivable Medical records Cash management Nursing Front desk Personal assistant experience iOS Quality audits Negotiation (10+ years) Vital signs Medical Management Office management (10+ years) Employee Orientation Typing Help desk Marketing Salesforce Door-to-door Restaurant experience Teaching Epic Databases Social media management Heavy lifting Accounts payable Outbound sales EMR systems Telemarketing PeopleSoft CRM software QuickBooks Childcare Analysis skills Laboratory experience Virtualization Remote Medical terminology Time management English Organizational skills Technical sales Phone etiquette Management Basic math Employee orientation Banking Account management POS Freight Grocery store Shipping & receiving Distribution center Communication skills Desktop administration Retail management Stocking Inventory management Conflict management Writing skills Microsoft Office Computer skills Customer support Customer retention Microsoft Word Microsoft Outlook Administrative experience Microsoft Excel Call center Collection management Hotel experience Math Purchasing Clerical experience Adobe Creative Suite Multichannel marketing Tax experience Procurement Product demos Shift management Medical administrative support Medical receptionist Medicare Data entry Relationship management Office experience HR sourcing Medical office experience Employment & labor law Property management Retail math Cooking Medical billing Guest services Barista experience Pastry experience Sourcing Computer literacy Senior care Lead generation Bilingual Public speaking Culinary experience Sanitation Athenahealth Bartending Product development Product management Quick service & fast food restaurant Restaurant management Food safety Guest relations Food production Coffee experience Inventory control Spanish Fair Housing regulations Mobile devices Host/hostess experience Food service Service technician experience Microsoft Powerpoint E-commerce Customer relationship management Technical support Mac OS Food service management Financial concepts PricingLanguages Spanish - BeginnerCertifications and LicensesCNAQMACPR CertificationCertified Medication AideEpic CertificationDecember 2022 to PresentDriver's LicenseLife & Health Insurance LicenseAssessmentsWork style: Reliability ProficientMarch 2022Tendency to be reliable, dependable, and act with integrity at work Full results: ProficientCustomer focus & orientation ProficientMarch 2022Responding to customer situations with sensitivity Full results: ProficientRetail customer service ProficientJanuary 2024Responding to customer situations in a retail setting Full results: ProficientFront desk agent (hotel) ProficientMarch 2022Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: ProficientAdministrative assistant/receptionist Proficient September 2023Using basic scheduling and organizational skills in an office setting Full results: ProficientManagement & leadership skills: Impact & influence Proficient June 2023Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: ProficientWork style: Reliability ProficientJanuary 2024Tendency to be reliable, dependable, and accountable at work Full results: ProficientSales skills ProficientMarch 2022Influencing and negotiating with customersFull results: ProficientAttention to detail ProficientMarch 2022Identifying differences in materials, following instructions, and detecting details among distracting informationFull results: ProficientCustomer service ProficientSeptember 2023Identifying and resolving common customer issuesFull results: ProficientWork style: Reliability ProficientFebruary 2024Tendency to be reliable, dependable, and act with integrity at work Full results: ProficientFood service: Customer situations ProficientFebruary 2024Identifying and addressing customer needs in a food service setting Full results: ProficientRetail customer service ProficientJune 2023Responding to customer situations in a retail setting Full results: ProficientVerbal communication ProficientFebruary 2024Speaking clearly, correctly, and conciselyFull results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. |
