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Click here or scroll down to respond to this candidate Candidate's Name MARTINEZ
Date of birth: November Street Address -1987
Cellphone: PHONE NUMBER AVAILABLE
E-mail: EMAIL AVAILABLE
PROFESSIONAL PROFILE
Professional in International Relations with fluent skills in communications. Experience in
personnel management, supervision of quality processes and credit studies of financial and
commercial companies.
ACADEMIC BACKGROUND
Higher Education
Bachelor`s degree in International Relations. Universidad del Norte, Barranquilla, 2011
Other studies
English, VIII curricular levels. Universidad del Norte, 2010.
WORK EXPERIENCE
Customer Service Coordinator: Gasolutions SAS, Colombia
(November 2018 June 2022)
- Plan, design and execute the customer service strategy at all levels of the
Organization.
- Implement and follow up on the opening and closing processes of PQRS.
- Establish guidelines for the measurement of satisfaction, NPS.
- Lead the service committee.
- Generate an optimal environment for the development and empowerment of SAC
team members
- Define and Monitor KPI indicators and team performance
SAC Analyst: Serfinansa, Barranquilla
(July 2016 January 2017)
- The report of indicators for the customer service area.
- The supervision of personnel for the production and the achievement of established
indicators on the area.
- Call listening for the customer of the Retention process.
Candidate's Name MARTINEZ
Date of birth: November 17 -1987
Cellphone: PHONE NUMBER AVAILABLE
E-mail: EMAIL AVAILABLE
Telemarketing Supervisor: Serfinansa, Barranquilla
(March 2016 July 2016)
- Supervise the personnel in charge to accomplish the goals established by the
company.
- Monthly report of the indicators.
- Monitoring call center s agents.
Credit Analyst: Serfinansa, Barranquilla
(July 2014 February 2016)
- Check the customer s background.
- Conduct committees for the improvement or denial of futures customers.
- Bi- monthly reports for the review of the approved credits.
Professional practice: ANDI (Asociaci n Nacional de Industriales de Colombia)
Barranquilla (July 2012- January 2013)
- Supervise different events that the organization does for the companies that belong
to the ANDI s program.
- Participate and Attend management events.
- Write committees reports.
Customers service advisory: Colombia mobile (TIGO), Cartagena
(March 2011- December 2011)
- Acquisition of new customers.
- Increase the consumption of regular customers.
- Accomplish the sales goals for each month.
- Give solutions to customers problems.
- Offers the customers the complete portfolio of the company.
Administrative management assistant: Sistema CORDICARGAS S.A, Barranquilla,
(November 2010 - February 2011)
- Provide reports to the administrative management.
- Provide logistics to customer s service.
- Management and control of the agenda for futures events in the administrative
department.
Candidate's Name
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