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Street Address  PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL EXPERIENCESouthwest Airlines- Arlington, VAGround Operation Agent (2022-2023)Prepares dispatch release forms and collects weather reports from OTIS for the CrewArranges for fueling of aircraft as required.Prepares weight and balance forms.Advises Dispatch, FLIFO and Stations of flight departures / arrivals.Closes out flights; files and maintains accurate flight papers.Coordinates special services needed on aircraft such as servicing lavatories, cabin grooming, wheelchairs for Customers and special emergency cleaning.Operates boarding bridge, coordinates boarding and deplaning Customers.Works with Gate Agents in expediting the check in process, collects boarding passes and/or electronic boarding data, and verifies boarding counts.Handles Station AMS and radio communications traffic.Prepares dispatch release forms and collects weather reports from informational system for Crewmembers and keeps all Station Team members apprised of flight and weather information.First Service Residential- Concierge, Arlington, VAConcierge (2018-Present)Maintain control of all keys, including the logging of keys in and out.Announce all visitors to the clients and tenants. Keep all visitors at the front desk until permission is received from the unit resident/tenant.Take resident requests for maintenance services and complete the required documentation.Prevent unauthorized written and verbal solicitations throughout the building.Take control of the lobby and monitor cameras and entranceway.Maintain a clean and pleasant environment.Secure all packages, deliveries, and other appropriate items at the designated area.Monitor use and return of carts. Keep appropriate records in the logbook.Log in with all contractors. Notify superintendent of any contractors or repairmen in the building.Other duties as required.PFI - Technician, Alexandria, VA (2018-Present)Xerox TechnicianDiagnose and repair malfunctioning copy machines, photocopiers, fax machines and equipment used in mail processing.Assist Printer Technician with identifying malfunctioning parts of copier equipment and performing the repair or replacement of parts.Testing and running copiers to ensure proper functionality of the machines by performing regular maintenance.Responsible for delivering and installing printer consumables to various client sites.Administer one on one technical support meetings with clients.Track and maintain the incoming and outgoing office inventory.Perform general office work, typing, photocopying, and faxing.Ronald Reagan Washington National Airport, Washington, DC (2015-2018)Lead FuelerResponsible for dispatching flights.Responsible for the assigning of fuel trucks to a flight.Maintained and updated record keeping logbooks on fuel trucks, carts, and employees.Responsible for inspecting fueling trucks.Served as a backup for Managers in their absence assigning work duties, assigning work shifts, handling payroll and personnel matters.Performed daily shift change inspections.Assisted with training sessions for incoming staff.Vistronix, Inc. (Federal Communications Commission), Capitol Heights, MD (1998-2015)Mail Clerk IIIResponsible for daily mail pick up from the United States Post Office.Ensured safe delivery of heavy mail bags, bins, boxes, and packages from trucks to sorting station.Sorted, stamped, and opened mailed to be delivered to the Federal Communications Commission building.Processed open letter mail by sorting and labeling to individual employees.Logged and tracked incoming and outgoing certified and registered mail.Input and tracked UPS, DHL and FedEx packages into the Waltz Intelligent Tracking System.Identified and processed all returned mail.Tracked mail movements throughout the facility.Inspected deliveries for damage and sorting issues.Delivered and distributed mail throughout the Federal Communications Commission building.Safely operated lift sorting and moving equipment.Assisted senior staff with a variety of projects, which included resolving shipment and routing problems, equipment performance and incoming staff training.REFERENCESAvailable upon request