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Click here or scroll down to respond to this candidateCandidate's Name
Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEProfileGoal-oriented professional with experience in youth rehabilitative service in a youth detention center, seeking growth and development opportunities with a values-based employer utilizing my diverse skill set while contributing to the success of the team and organizationSkill SetsCommunicationCustomer ServiceCritical ThinkingPRT CertifiedCBT CertifiedFollowing ProceduresDocument ManagementBehavior AnalysisTime ManagementCustomer ServiceCommunicated with restaurants and customers via Door Dash app to determine food order pickup location and predetermined food delivery locationObtained electronic signatures from customers as required confirming receipt of product or took pictures of deliveries as confirmationSafely delivered food orders, following all local traffic laws and using defensive driving techniquesResolved customer complaints by actively listening to fully understand the problem and selected effective solutions to ensure customer satisfactionRehabilitative Counselor IICounseled residents and responded to legitimate questions, concerns, and requestsFacilitated group meetings with residents according to their treatment plansEscorted residents to locations within and outside of facility, such as visiting room, classrooms, infirmary, and courtroomsDiscussed with offenders how issues such as drug and alcohol abuse and anger management problems might have played roles in their criminal behaviorInterviewed residents regularly to evaluate their progress in accomplishing goals and maintaining rehabilitative treatment plansAssisted clients to identify their personal interests, goals, strengths, and weaknesses regarding rehabilitation and recoveryCompleted all necessary checklists, shift documentation and record keeping in a timely manner in accordance with agency policies and proceduresCollaborated with other counselors on the team to develop counseling programs that address the needs of individual clientsEnforced rules and regulations to ensure the smooth and orderly operation of dormitory livingAttend professional meetings, educational conferences, workshops, and trainings to maintain and improve professional competenceWork HistoryDoor Dash, Wilmington, DE Delivery Driver 12/2021 12/2023NCCDC/DYSCF, Wilmington, DE Youth Rehabilitative Counselor II 04/2004 07/2015EducationWilmington University, Wilmington, DE Behavioral Science/PsychologyJames H. Groves High School, Wilmington, DE Diploma |
