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Click here or scroll down to respond to this candidatePROFESSIONALSUMMARYOver 18 years of Pharmaceutical,Manufacturing and Customer Serviceexperience. Excellent interpersonalcommunication, leadership andpresentation skills. Bilingual.Exceptional knowledge of computerapplications (Windows 2000/XP, Excel,Word, PowerPoint and Outlook.Customer service oriented teamplayer, self-motivated, hard workerand ability to adapt to changes.Professional attitude with solid workethic.EDUCATIONB.A. in Business Management,02/2010University of PhoenixB.A. in Business Management,08/2006Interamerican UniversityCredits: 30 Approved CreditsSKILLSWORK HISTORYSupervisor, Airport & Ground Operations (Internati, 09/2022 - Current JetBlue - Tampa, FLRamp agent, 01/2018 - 09/2022JetBlueNGEL RODRGUEZ NEGRN7618 Alameda Beach, TX 78109 PHONE NUMBER AVAILABLE EMAIL AVAILABLE Public Speaking Flexible and Adaptable Google Drive Social Perceptiveness Conflict Resolution Customer Service Problem Resolution Decision-Making Organization and Time ManagementApplied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.Monitored workflow to improve employee time management and increase productivity. Evaluated employee performance and coached and trained to improve weak areas. Achieved results by working with staff to meet established targets. Maintained compliance with company policies, objectives, and communication goals.Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.Created successful work schedules for each team member to maintain deadlines and fully staff shifts. Solicited customer feedback to identify and improve on areas of weakness. Evaluated staff performance and provided coaching to address inefficiencies. Generated reports detailing findings and recommendations. Flagged and marshaled planes on and off of the ramp using glow sticks, checked in passengers, handled baggage and filed flight load reportsWorked in pier's, loading passenger luggage that was transferring to a connecting flightLoaded, unloaded and transported cargo weighing up to 100 pounds between terminals and aircraftLoaded, stowed and unloaded baggage, cargo, and freight, and submitted completed documentation to managementCompleted paperwork and forms connected with work assignments pertaining to procedures and enter into company's information system as requiredOperated and drove motorized equipment such as belt loaders, air start units, lift trucks, tugs, bag carts, lavatory carts, and de-icing unitsLoaded and offloaded luggage and cargo with the use of conveyor belts or forklifts and protect it against weather, loss, theft, and damageResponsible for lifting at least 70 lbs, loading, and unloading equipment such as tugs, conveyor belts, and tow tractor. RDie Dispatch, 08/2012 - 07/2014Ethicon LLCManufacturer Operator (Temporary Contract), 05/2009 - 07/2012 Bristol Meyer SquibbInventory Analyst and Warehouse Manager, 07/2006 - 08/2009 BrightstarSurgery Coordinator (Team Leader), 10/2004 - 01/2006 Johnson & Johnson Medical CaribbeanWarehouse Manager, 01/1994 - 12/2002Reedco & DentcoResponsible for maintaining records (OEE reports), receiving stock, and maintaining the tooling inventory Min/Max levelsInspected and evaluated tooling using comparator with specific parameters to assure good condition of the tooling for manufacturing areaCommunicated to San Angelo die shop to insure adequate tooling supply and supported manufacturing area in the day to day attachment troubleshooting situationsKept inventory of the spare parts, dispatch any equipment necessary for manufacturing area with all the documentation required Kept Maximo inventory system updated.Responsible of weighing all of the components needed to produce medicine, dispersing and transferring all the material to be process in the granulation area Granulating and finished the granulating procedure Working with Niro equipment HSM,FBD,U-20,QCM6000 and Piab vaccum system, make the preventive mantainece for all the manufacturing equipment.Responsible for analyzing the mix, max of all the items in inventory in base of the sales report, billing, transferring, and makes POsTransferred and located active parts in the manufacture areas and all items completed in the receiving area by the VMI systemMaking sales report weekly and making a month presentation whit all the movement reallocated. Responsible of overseeing employees performance and billing through JDE system Including all type of supply transactionCoordinated and supplied implants and surgery instruments to all hospitals, Island-wide Billed and replaced all surgery related intruments used Conducted weekly reports of billingResponsible of assisting the materials for the line of production, weighed the necessary components for production and operated a freight elevator Incoming inspector, and realized all the shipment request. Oversees warehouse operations. Uses common warehouse management systems (WMS). Hires and manages warehouse associates. Organizes and leads warehouse trainings. Follows the standard operating procedures (SOP). Sets the shift schedule and daily assignments. Develops and improves warehouse processes and procedures. Supervises packaging, receiving, and shipping activities. Completes packaging, receiving, and shipping tasks as needed. Tracks in-bound and out-bound inventory. Orders new supplies and equipment. Collaborates with the customer service team and other departments. Escalates issues to managers and recommends potential solutions. Ensures the team follows company policies and procedures. CERTIFICATIONSLANGUAGESMakes sure the team adheres to Occupational Safety and Health Administration(OSHA) safety regulations. Freight Lifting Operator License Good Manufacturing Practice OSHA SAP BDP's JD Edwards and CMS Handling of Fire Extinguishers Standards Operations Procedures Safety Hazard Knowledge in VMI and Solomon system including Peachtree system EnglishAdvanced (C1)SpanishBilingual or Proficient (C2) |
