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Click here or scroll down to respond to this candidateCandidate's Name
Jacksonville, FLPhone: PHONE NUMBER AVAILABLE ~ Email: EMAIL AVAILABLELinkedIn BioDetail oriented professional with over 18 years of supervisory and managerial experience working in different industries from customer service, warehouse environment, retail operations. Experienced employee trainer, quality control specialist, phone etiquette, auditor, and helpdesk savvy which consistently increased productivity and enhanced customer satisfaction.Experience2022 - 2024Dispatcher/Tech Support City Facility Management USA, Jacksonville FLManaged facility onsite maintenance requestsTop 5% in all call metrics on Helpdesk callsCoaching completion and standards for vendorsLead helpdesk in PPM problem solvingAssist vendor with administrative process2021 - 2022Customer Service Rep/Tech Support/ MCI Valor, Jacksonville FLLeader in monthly call auditsAssisted customers on technical issue resolutionsTeam Lead regarding customer resolutionsCreated job reporting and audit processes2019 - 2021Asst Store Manager/Joann Fabric, Jacksonville FLManagement of store associatesFollow up with customer concerns/complaintsManaged stock room and distributionDaily accounting entries for store sales2017 - 2019Dept Supervisor/Bealls Outlet, Jacksonville, FLCoordinated associates daily routinesDaily accounting entries for store salesManaged customer survey responses/follow upsOversee opening/closing of entire store2013 - 2017Auditor/Problem Solver/ Amazon, Hebron, KYDaily management of line agentsOnboard of new employees/trainingInspector of incoming/outgoing merchandiseDelegation of warehouse workflowsSkillsSupervisor/Manger Trainer Problem Solver Quality Control Specialist Customer Service (Phone) Florida Notary Public 2022 Proficient in Microsoft Office Contract Admin Management (CAMS) Workday KronosEducationGraduated August 2017Bachelors Business Administration/Argosy UniversityGPA 3.82 |
