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Click here or scroll down to respond to this candidateCandidate's Name
Street Address SW Pacific Hwy, H-214 EMAIL AVAILABLE PHONE NUMBER AVAILABLETigard OR, Street Address
SKILLS10 years plus Legal Support, Banking, Sales and Customer Service and Mortgage 10 years plus Customer Contact and Relationship BuildingEXPERIENCE:Landmark Ford April 2024 to present.Parts Distribution, Mid-WestAssure the delivery of parts ordered to existing and new customers as set out by the sales staff. Community Management: Administrative Assistant:: CMI Inc June 2023 to November 2023 Assist Property Managers with Homeowners violations Provide support for scheduling repairs ( plumbing electrical etc.) Track non-owner occupancy details and required changes and updates Maintain property owners informationIssue Work Orders and AgreementsSubmit payment requests.Follow up for project start and completionAccept Homeowners calls and advise of HOA Restrictions or CC&Rs Columbia Sportswear Contract Employee December 5th 2022 to June 2023 E- Commerce RepresentativeCustomer ServiceOrder Review SpecialistTrouble Shooting for referral to senior management Order research to locate for mishandling and theft Customer settlement and reimbursement when warranted Consumer Cellular Contract EmployeeMarch 7th to December 2022Fraud and Order Review DepartmentReview New and existing accounts for: Fraud, Account Theft and False Billing Suspend and or cancel accounts, reinstate accounts, make payment arrangements on past due accounts. File Fraud Templates,Review and search for like accounts in same household Collect additional data from customers to establish ID and Correct Address. Postal ConnectionJuly 2016 to December 24th 2021Store ManagerCo-ordinate with Store Owner as to scheduling of staff. (three stores) Inventory ManagementService Provider management and regulationBusiness DevelopmentStaff TrainingUpdate and maintain Service Changes and Federal Regulations Manuel Cash Management and Accounting EntriesMaintain POS Records and Daily BalancingSeterus Inc.Foreclosure Timeline Specialist, Loss Mitigation, Beaverton, Oregon February 2016 to May 2018Responsible for Foreclosures in Louisiana, Montana, Colorado and Kansas.Maintain Resolution Timeline for earliest settlement Work with Law Firms both sidesDocument retrievalTitle Claims. Deed in LieuDaily file reviewReview for state specific complianceCash for keys programVersed in FDCPAEscalated call managerDirect FNMA contactOrder Processing per company request or Government Request Call Center environment with both inbound and outbound experience Sales Environment with Billing and Record Management Requirements Daily Reporting with Management Review.Epiq SystemsContract Employee- Claims Adjuster-Class Action Tort Support Beaverton, OregonMay 2014 / December 2015 Temp AssignmentClaimant Contact, Attorney Contact.Consent Agreement DisclosurePolicy, Provisions and Agreement FormsProcess Statements and Agreements for complianceSurvivorship determination and ExecutorshipBankruptcy law application and Attorney Interaction Advise as to Compensation and Pro-rata Share.Call Center Environment with national contactFollow through from Claim start to Payment.Evaluate and make recommendations for federally monitored Consent order project.'Work with internal atomics, external third party vendors, borrower Capital One BankProduct and Policy Representative Master Card / Visa Portland, OregonNovember 2013 to May 2014High volume customer service100 % customer problem resolutionGather documentsManage files, CollectionsCustomer retention and solutionsTechnical explanations of Credit Card TermsProprietary Computer ProgramsCalls scored by management weeklyOn phone 8 hrs. per dayState and Federal law complianceAccount collections high balanceSole Purpose Processing Jan 2011 to November 2013 ( Temp) Loan Processor Co-coordinator Oregon City, OregonCollect all documentsGather loan information from borrowersSupport loan officersSubmit for underwritingPre and post underwriting conditionsOrder credit and title reportsPre and post funding conditionsUS Bank October 2009 to Jan 2011 (90 day Temp )Robert Half- Accutemps U.S. Bank Tower, Portland, Oregon Process MHA and HAMP ApplicationsMortgage Loan Assistant ProcessorCollect all documentsInteraction with borrowersInsurance ProvidersCounty Property Tax Assessors OfficeLoan Program requirementsVerify 1040 Tax Returns with Federal Government.File management.EDUCATION:Chaffee Junior College Alta Loma CA.Business ManagementCal Poly Pomona Pomona CA.Business ManagementDale Carnegie Course Fullerton CA.How To Win Friends and Influence PeopleTommy Hopkins Course San Diego CA.Its Time To Manage TimeThe Marketing Resource Group Newport Beach CA.Gorilla MarketingREFERENCES UPON REQUEST THANK YOU
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