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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE Street Address Cavell Ave., Highland Park, IL EMAIL AVAILABLEEDUCATIONNational-Louis University Master of Arts in Teaching (Secondary) Street Address 2014Participated in selective Suburban Scholar Teacher Education Partnership (S-Step)Brown University Master of Arts (History) Street Address 2012Selective masters program comprised of five studentsNorthwestern University Bachelor of Science (School of Education and Social Policy) 2007 2011Deans List, Fall 2009Double major: History & Social PolicyEXPERIENCETechnical Support RepresentativeCMMS Data Group/MVP One (name as of January 2023) Chicago, IL September 2023 PresentProvide help via chat to MVP One customers, relating to any aspect of complex softwareTroubleshoot and replicate users workflow, find errors and bugsReport and describe every aspect of customer service interaction, including replication steps for troubleshootingFollow up in detail with customers, often in detail regarding step-by-step processes to help solve technical problemsTraining ConsultantMVP One (formerly known as CMMS Data Group and MVP Plant) Chicago, IL August 2022 September 2023Trained a variety of employees at a given company, often a manufacturing plant or factory, how to use proprietary maintenance software, MVP One, in order to support and improve companys safety, efficiency, and productivityTraveled to various locations/customers or performed training online, adapting training program to employees familiarity with MVP One, specific desired focus of software, and other complex factorsSocial Studies TeacherButler Junior High School Oak Brook, IL August 2021 June 2022Taught 6th grade social studies (ancient history) and 7th grade social studies (early US history, Constitution test prep)Substitute taught within the school building on an as-needed basisTook over colleagues 8th grade classes for his paternity leave (two sections), training non-certified substitute in content and educational technology for his other 8th grade sections during planning periodsYork Community High School Elmhurst, IL August 2020 June 2021Taught Human Geography and AP US History, the latter of which featured an end-of-year international-scale exam in which students scores, on average, were 143% higher than those of the overall population of test takersRochelle Zell Jewish High School Deerfield, IL August 2016 May 2017Taught Debate, Global Studies, created and taught Government/Civics elective course fully from scratchZion-Benton Township High School Zion, IL December 2015 June 2016Taught Psychology, Government, and World History in Title I school, taking on duties after a teachers resignationLong Term Substitute Social Studies Teacher August 2015 June 2020Various Local High Schools and Middle Schools ILUnlike day-to-day substitute teaching, created own course materials/assessments and performed regular teaching tasks: Lesson plans, daily teaching, collaboration within and across departments, parental contact, conferences, etc.Courses included AP European History, Debate, AP Psychology, AP Government and Politics, and World HistorySummer School Teacher Summer 2016 2021Various High Schools ILCreated innovative, engaging lesson plans and assessments for use in intensively paced summer course (5 hours daily)Depending on year, courses included US History, Debate, and World History/Geography |
