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Title Customer Service High School
Target Location US-AL-Birmingham
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PROFILE SUMMARY: Results-oriented, conscientious, and dependable professional with multiple years of developing strong internal and external customer relationships. Offering a high level customer service, shipping/receiving, and warehouse/storeroom experience while demonstrating consistent achievement of organizational and company objectives to meet company goals.EDUCATIONAssociate of Science - Drafting and Design, Virginia College, Birmingham, ALHigh School Diploma, Phillips High School, Birmingham, ALSELECTED SKILLS SUMMARYAbility to prioritize and handle quality shipping/receiving and warehouse operationsHighly motivated and dependable in achieving goals with excellent written, verbal, and listening skillsAbility to complete multiple job tasks simultaneously through effective time managementWorks well both individually and as part of a team with the ability to identify/improve challenging work processesOperations of equipment such as forklifts and pallet jacksAbility to motivate employees to work as a team, coordinating multiple tasks, recommending and implementing appropriate solutions to inventory problemsMaintaining accurate record of inventory, ensuring safe working environment at all timesInvestigating and resolving complaints with tact and diplomacyProficient with MS Word, Excel, Power Point, Outlook, and industry related softwareProficient with data entry and data verificationProficient in driving and delivering cargo, and other suppliesProficient in Inventory Control and Storeroom dutiesWORK EXPERIENCEStoreroom Attendant, Vallen/Kamtec 12/2023-4/2024Assist customers with finding and locating needed material in timely mannerAssist in receiving incoming packages and logging onto computer systemsUtilize Epicor system in tracking shipments; also logged info from customer crib cardsProcessed and stored items in numerical order; also created new locations for certain itemsWarehouse Associate, Amazon Fulfillment Center 2/2021-3/2023Processed incoming recycling bins for shipment; graded merchandise for stowingProcessed donation merchandise and prepared boxes for shipmentInducted packages to prepare for shippingAssist wherever needed on shipping dockDelivery Driver, Sherwin-Williams Automotive, Birmingham, AL 8/2022-1/2024Delivered orders and supplies to clients in a timely and professional mannerKept logs of mileage and gas usagePulled customer orders and processed incoming freight to place upon shelvesConducted cycle counts for inventory basisAssist in unloading freight from shipment trucks; checked and sign Bill of ladenCar Inventory Associate, Carvana Processing Center, Bessemer, AL 4/2021- 11/2021Assist in counting of vehicles as they are being unloaded from trailersParked vehicles in Ready line, Stock-in, or other areas after processing their vin numbersAssist in locating, pulling and staging vehicles for special orders to be loaded and picked up by driversPracticed COVID-19 safety protocolsWarehouse/Safety Associate, Amazon Fulfillment Center, Bessemer, AL 3/2020 - 4/2021Coordinates with Safety Dept in enforcing six feet distancing and COVID-19 protocolsPerformed Counting task with ICQAPerforms daily temperature checks on employees upon entering facilityHelp in keeping facility scores at acceptable levelReceived accolades in COVID-19 safety proceduresAssist associates and managers whenever needed or requiredPurchasing Associate, Sheraton Hotel, Birmingham, AL 11/2019 - 3/2020Assist in unloading food trucks and put away merchandise for chefs and cooksAssist in setting up Banquet rooms for eventsAssist in serving associates lunch during lunch hoursAssist in kitchen duties whenever neededWarehouse Associate, Dollar General Distribution Center, Bessemer, AL 10/2015  10/2019Unloaded trailers and moved incoming merchandise throughout distribution center via forklift and pallet jacksIdentified, separated, labeled, and palletized merchandise onto flats for quick retrievalRepaired and set up rolltainers for use by pickersFilled merchandise orders from stores by selecting and moving merchandise from pick to conveyorReported damage of merchandise to supervisor on shiftSet orders up for loading onto trucks for deliveryCentral Supply Technician, St. Vincents East/Staffing Solutions, Birmingham, AL 05/2014  03/2015Answered incoming phone calls and followed-up with any supply requests from staff membersPrepared and packaged various kits, instruments, and equipment as neededMaintained clean and sanitized supplies by ensuring proper storage and distribution of cartsWorked closely with all departments to maintain proper inventory levels at all times, keeping all supply rooms fully stockedAssembled, filed, and closed orders received from all departmentsProvided courteous service at all times to staff, patients, and visitors to ensure customer satisfactionMaintenance Associate, Walmart, Birmingham, AL 11/2012  04/2014Assisted with stocking of merchandise in various store departments to ensure customer satisfactionReceived in merchandise from truck and separated and stored in storage area for quick retrievalCleaned all areas of retail store inside and outside to include floors, windows, restrooms, trash receptacles, and dock areasUtilized and maintained floor cleaning equipment to include scrubbers, waxers, and rug extractors to scrub and wax floors and clean carpetsReported unsafe working conditions and store areas to maintenanceCustomer Service Associate, Sitel Corporation, Birmingham, AL 05/2007  11/2008Responsible for answering hundreds of calls daily to assist customers with various DSL, mobile, and landline account issues while keeping statistics and call time within company policyProvided customer assistance with bills, reviewed statements for errors, services for interruptions, and other issues as requiredOpened new service accounts for customers and received and processed paymentsConnected new phone lines, converted phones to other lines on account, and ordered equipment as requested by customerStoreroom Attendant, Steve and Barrys, Birmingham, AL 11/2006  04/2007Set up storeroom with new incoming merchandise in an orderly fashion for quick retrieval of itemsManaged inventory and delivered materials to the sales floor when merchandise runs outVerified the quantity of merchandise that arrives and entered this information into the inventory database, and location of the items in the stockroomGreeted and assisted customers with questions and merchandise location while providing exceptional customer serviceMail Clerk, HealthSpring, Inc., Vestavia, AL 07/2006  12/2006Processed incoming/outgoing mail and express mail for all departments to ensure timely delivery and processingDelivered processed mail and UPS/FedEx packages to departments in a timely mannerRepaired and refurbished damaged furniture, saving the company thousands of dollars in buying new equipmentLumber Yard Assistant, Shaw Building Supply, Mt. Olive, AL 05/2006  07/2006Prepared/readied wood and deck orders for customer pick up to provide fast, efficient serviceAssisted drivers, when needed, with delivery of masonry, brick, wood, and roofing supplies to builders on project siteLed team members in warehouse and supply organization; disposed of expired items and unsafe equipmentDocument Control/File Clerk, New Federal Savings Bank, Birmingham, AL 04/1998  08/2004Pulled and distributed customer files and mortgage information for various departments in an expedient mannerProcessed incoming/outgoing mail and express mail and delivered processed mail and UPS/FedEx packages to departmentsCompleted deposit runs to various banks and the Federal Reserve to ensure deposits were made in a timely order to prevent the bank from having deposits go into default

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