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Title Medical Billing Customer Service
Target Location US-FL-Jacksonville
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Kissimmee FL Street Address  PH: PHONE NUMBER AVAILABLE EMAIL: EMAIL AVAILABLEEDUCATION:FLORIDA TECHNICAL COLLEGE, Orlando, FL- March Street Address
Medical Billing and Coding Diploma (NCCT CERT)Medical Billing and Coding Administrative Skills:CPT CodingHCPCS CodingICD-9-CM  ICD-10EMR Utilizing MedisoftMedicare, Medicaid, & TRICAREHealth Insurance VerificationTyping Proficient 30 WPMProficient Microsoft suiteLanguage: Bilingual English and SpanishWORK EXPERIENCE:Florida Technical College, Orlando FL March 2021 Medical Billing & Coding CapstoneTranslated and reviewed medical terminology related to medical billing & coding, reimbursement issues, an overview of ICD-10 and CPT coding, and pathophysiology for each organ system.Analyzed patient health records to identify surgical procedures and operations or other services.Abstracted information from the medical record and coded accurately procedures and services using the CTP and ICD-10-CM.Analyzed patient health records to identify principal or first-listed and secondary diagnoses.Demonstrate the ability to assign Diagnosis Related Groups (DRGs).Practical experience on in and out of patients coding procedures:Evaluation and Management, Medicine, Gastroenterology, General SurgeryACE SOLVES IT ALL July 2019-Current CUSTOMER SERVICE SPECIALIST / TRAINERWork closely with service dispatch to coordinate scheduling.Grow, monitor, and maintain the maintenance program.Follow communication procedures, guidelines, and policies.Effectively manage conflict resolution with customers through clear communication, addressing all concerns, questions, or problems expediently.Promptly report any service issues to the appropriate leader to ensure customer satisfaction is maintained.Reply and follow-up on emails.Perform other varied administrative functions to ensure extraordinary office flowEnsure new hires take on basic sales training courses, including communication and troubleshooting skills.RICKY AUTO SERVICE, SAC June 2007-May 2019 ADMINISTRATIVE ASSISTANTMonitored transmission shops performance, including revenue, profitability, and efficiency.Monitored production process and maintain daily production records.Control costs by managing payroll and inventory.AERC REALTY February 2005-February 2007 LEASING AGENT SPECIALISTManaged operations, maintenance, administration, and improvement of properties.Acted as liaison between departments or other groups to improve function or communication.Advertising available properties and conducting property tours as part of marketing activities.VISITING NURSE ASSOCIATION OF LONG ISLAND February 2003-February 2005 MEDICAL BILLING SPECIALISTVerified accuracy of billing data and revise any errors.Prepared itemized statements, bills, or invoices and recorded amounts due for services rendered. Performed bookkeeping, including posting data and keeping records concerning costs of goods.Update existing patient information in the company database to ensure accuracy of demographic and insurance data.

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