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Sunrise, FL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEProviding extensive knowledge of international and domestic reservations.Dedicated and motivated to maintaining customer satisfaction.Effectively communicating in a multicultural environmentWork ExperienceAir Specialist Regent Seven Seas CruisesAssisted both travel agents and direct guests with custom air requests. Handled in accordance with contracts and pricing guidelines using Sabre. Along with internal booking system, sent proposals for acceptances. Calculated air differentials, refunds and exchanges when needed.Reservation AgentNavigator Aviation and Tourism Management ChatJanuary 2017 to December 2019Assisted people with car reservations in the United Kingdom and USAQuoted rates entered and modified reservations as needed.Advised of the policies, procedures to rent along with resolving rental issues. Meetingand exceeded sales goalsReservation AgentCustomer Service Network GroupJanuary 2016 to December 2017Promotional incentive based direct marketing firm.Offering fulfillment of promotional travel to clients.Premier Desk AgentABC Global ServicesJanuary 2013 to December 2016Helped travel agents with technical support in using the ABCs EZ books platform for hotels on the internetAuditing various GDS systems to be sure that the ABC hotel rates.Travel arrangements for employers functions using Sabre.Front Desk SupervisorDaily Management/Vacation VillageJanuary 2011 to December 2013Guest check in to the resort and assisting them with informationResolved guest issues with upgrades, facilities, and timeshare questionsManaged a staff of five agents ensuring that customer service, proper policies and procedures are being maintained.Emailed daily MOD reports to various departments.Travel ManagerBoersma Travel/ Florida Atlantic UniversityJanuary 2007 to December 2011Scheduled airline tickets, cars and hotel reservations for the facility and guests on various campuses in accordance with FAU procedures usingWoldspan.Negotiated contracts with ARC airlines and internet carriersResearched and resolved erroneous charges for the controllers officeCustomer Care AgentSouth African Airways ReservationsJanuary 2006 to December 2007Reservations for both travel agent and passengers with rates, ticketing requirements, and refund informationAs part of team I was able to achieve both personal and sales goalsTravel ManagerCosmopolitanJanuary 2000 to December 2007Consolidator for major airlines such as Alitalia, Austrian Airlines, andVarig and other various airlinesManaged booking, ticketing and ARC documents using WorldspanNegotiated airline contracts for both domestic and international groups attending various pharmaceutical symposiums such as American Heart.Liaison between Italian headquarters and group leaders.Weekly IAR reports and Debit memo recovery using Worldspan researchReconciled hotel no shows and any outstanding payments