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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE marsintlgrpgmail.comLINKEDIN LINK AVAILABLEAlpharetta, GA. Street Address
Professional SummaryAccomplished Risk Specialist with a proven track record in effectively managing and mitigating risks in multiple industries. Demonstrated expertise in civil procedure, risk assessment, and strategic resolution. Adept at utilizing analytical skills, effective communication, and leadership to optimize risk management processes. Total of 11 years of claim experience, 8 years investigation and litigation.Core ExpertiseRisk ManagementComplianceClaims HandlingAnalytical SkillsCommunicationsCollaborationCritical ThinkingProblem-SolvingWork ExperienceGENPACT WARRANTY PROPERTY CLAIMS Sr. Process Associate Nov 2022 Sept 2023In my role as a Risk Specialist at Genpact, I was part of a team assigned a critical project to design and implement a warranty claim management platform for Home Depot diverse products (roofing, sidings and gutters), includes investigation, assessment of liability, and negotiation of settlements to cover damages.Additionally, Contract Reviews and Insurance Provisions were a crucial aspect of my responsibilities. With a focus on Risk Advisory Contract Reviews, I delved into the details of contractual agreements.Received a claim related to a roofing product where the customer reported water leakage and damage to the interior. Conducted a thorough investigation, including on-site inspections and collaboration with roofing experts.Managed First and Third Party (TPA) product liability claim involving roofing, gutters, siding materials that exhibited premature wear and discoloration. Initiated a comprehensive analysis of the manufacturing process, material quality, and installation guidelines.Collaborated with Home Depot's legal team, stakeholders to review contractual agreements with suppliers and manufacturers, identifying areas of responsibility and liability. Conducted monthly audit and peer reviews of claims inventory.Developed and implemented a GRC framework tailored to warranty claim management, aligning with industry-specific standards and regulations. Established standardized workflows, documentation practices, and audit trails to ensure transparency and compliance.Worked closely with stakeholders to define Service Level Agreements (SLAs) for each stage of the warranty claim process.Implemented remediation resolution of centralized platform for warranty claim submissions. Conducted training sessions for employees involved in the warranty claim process to ensure adherence to the new procedures.Improved efficiency processing times for warranty claims by 60%, leading to faster resolutions and improved customer satisfaction.This project not only addressed specific challenges in warranty claim management and drive successful remediation efforts within a complex operational environment at Genpact. AS (IA) INDEPENDENT ADJUSTER Nov 2021 Nov 2022CITIZENS (CPIC) Litigation SpecialistI was assigned to oversee litigated First Party claims arising from a catastrophic events hurricanes that resulted in significant general liabilities property damages, includes investigation, assessment of liability, and negotiation of settlements to cover damages.Received a claim from a business owner whose commercial property was severely damaged during a hurricane.Handled a litigated First Party claim from a homeowner who experienced significant property damage due to the hurricane.Conducted thorough reviews of insurance policies, composed Reservation of Rights (ROR) letters, depositions, and assessed case strengths and weaknesses.Engaged forensic experts and building contractors to assess the scope and pricing of the property damages, ensuring a thorough understanding of the financial implications for the insurer.Analyzed the insured's security measures and the alleged non-peril created openings, collaborating with risk engineering specialists to determine the validity of these claims.Presented detailed reports at peer reviews, showcasing a comprehensive understanding of liability damages and exposures.Developed and executed effective litigation strategies in collaboration with defense counsel, arbitrations, ADR, MSJ, leading to favorable case resolutions.Through a comprehensive understanding of civil procedure, legal nuances, and a strategic approach to risk management. I am poised to leverage this experience to contribute to the organization's overall governance, risk management, and compliance objectives. CRAWFORD & CO. Feb 2016 - Nov 2021As a Property Complex Adjuster, I was tasked with overseeing the end-to-end process of managing litigated Third Party, (TPA) GL claims who suffered injuries due to a workplace accidents, slip and falls accidents, complex auto bodily injury, (BI) and rear ends collisions. The potential liability and financial exposure were significant, warranting a meticulous risk management approach, includes investigation, assessment of liability, and negotiation of settlements to cover damages.Handled a workers' compensation claim from an employee experiencing repetitive strain injuries due to job-related tasks.Conducted detailed coverage analyses, including composing ROR letters and identifying non-waiving stipulations in policies.Analyzed relevant documentation, witness recorded statements, and safety protocols to understand the root cause of the accident. Conducted weekly audit and peer reviews of claims inventory.Utilized a risk assessment framework to quantify fair financial settlements and reputational risks associated with the litigated claim.Led teams in improving work processes, providing training, and ensuring compliance with industry standards.This experience exemplifies my ability to navigate complex legal landscapes, assess risks effectively, and implement proactive strategies to safeguard organizational interests. FARMERS INSURANCE GROUP Aug 2012 - Feb 2016Serving as an agency owner for a Farmers Insurance agency, as a financial analyst, I navigated a period of economic uncertainty that impacted the insurance agency.I undertook the task of evaluating, managing, and procuring insurance policies across various lines.Conducted monthly audit and reviews of comprehensive risk assessment for First and Third Party General Liability Disputes of the insurance agency's portfolio.Managing the intricacies process of Certificate of Insurance (COI) issuance became a daily responsibility required a systematic and efficient approach, ensuring timely provision to stakeholders.Aligned governance structures and risk management frame-works to ensure consistency and compliance with regulatory requirements.Applied financial analysis skills to assess the impact of economic downturns, implemented stress testing models, and developed contingency plans to address potential financial risks.Ensured regulatory compliance and adherence to financial standards.Fostered strong relationships claim management with agency partners, driving business growth. EducationBachelor of Arts, Economics and Political Science - Indiana University Bloomington, Indiana, Military Veteran CertificationsP&CAuto/Fire State Farm CertificationTWIAAdjuster License: GA., FL., TX., AL., LA., SC.SBWC Workers Compensation Adjuster Training Certification |
