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Street Address Raven Hill WayAntelope, Ca Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEEducation: Attended John Burroughs High SchoolBurbank, CaliforniaGraduated 1985I have over 35 years in the telecommunication industry Wave,RCN,Grande cable,2021-2022 PresentProject Contruction Manager, of DesignDutiesTo insure proper instalation of Wave Fiber network to our Busniess customer, creating contractor invoice for work needing to be done in the field, consist of overhead Aerial fiber to underground from 5000 feet to 20,000, depends what it takes to get to the busniess sitye for the customer, the customer is top priority always,100%, 37 years in field and customer service, never had not one complaint at any time,in all my years, Wave,RCN,Grande Cable,2015 - 2021Tech opperations Manager - 23 Feild TechDutes, To in sure awesome costomer service, with training all technictions proper field company M&P's for quality top service, 6 years straight outstanding NPS SCORES, above 80%, repeate rate under 10%, non- turn around with emplyee's, happy emplyee is a happy customer follows by a happy company, Safety was one of my top concerns in field, weelly team, safety meeting held weekly, to insure proper safety practice in the field, no injuries at all, Wave Broadband 2/2009 present (916) 630- 4405Install DepartmentDuties include: cable, internet and phone installation of residential & commercial customers, providing excellent customer service.Advanced to Service Department in 4/2011Duties include: Troubleshooting all Wave Broadband services & devices that customer has subscribed to. Provide excellent customer serviceReception Connection 10/2005 to 1/2009 PHONE NUMBER AVAILABLE Service TechnicianDuties include: Maintain system plant for over eight thousand subscribers. Maintenance technician, residential service calls, on call for system outages. Contract through STI Communications 4129 Northgate Blvd Ste DSacramento, CA 95833Ironwood Communications 02/2004 to 10/2005 (916) 643-8889 Site ManagerDuties include: In charge of all operations for the Sacramento site, maintain calendar of operations in the CSG system for Direct TV. SCTE Certified, Route over 105 technicians for satellite installations. Oversee 5 supervisors and their crews, Fleet manager for all company vans..Links Communications 1996 To 2003 PHONE NUMBER AVAILABLEManager of operations maintaining multiple systems & employees. Supervised 100+ employees.Duties include: overseeing all installation aspects such as installer routing, Quality Control, safety, supplies, customer service and troubleshooting.Strong knowledge of OSHA regulations.Reception Connection 1994-1996 (916) 371- 7902Service TechnicianDuties include: installation of satellite dishes: residential and commercial. Building and maintaining the head in for multiple apartment complexes & mobile home parks. Customizing home theater systems, pre wiring and wall fish, phone line, and custom installations & proving excellent customer service.Clear Connection 1992-1994 (916) 567- 0233Cable TV installerDuties include installation of cable from telephone pole to back of television, Troubleshooting, tone and tag, drop swaps, audits, grounding projects, and disconnects. Always proving excellent customer service and quality assurance. Star Communications 1986 to 1992Foreman of installation:Duties include overseeing 36 cable TV installers in the field. Auditing installers installs, cable installation for a variety of systems that were maintained with different regulations that changed from city to city. Always provided excellent customer service. Candidate's Name
8708 Raven Hill WayAntelope, Ca 95843PHONE NUMBER AVAILABLEEMAIL AVAILABLEPersonal ReferencesGreg Davis PHONE NUMBER AVAILABLEMark Walsh PHONE NUMBER AVAILABLEJon Wilshire PHONE NUMBER AVAILABLEKim Blakely PHONE NUMBER AVAILABLE/pre> |