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Resume: Charles Dushek 12 Years: Sales, CSS, CRM, Ecommerce, Marketing, OperationsEmail: EMAIL AVAILABLE Mobile Phone for Text or Call: PHONE NUMBER AVAILABLELocation: Street Address , USASales Service & Support (CSS): Inside Sales Calling to Develop New Business Leads Generation for Product Specialists Pickup CSS Live-Chats & Call-Ins for Product Questions, Shopper Assistance & Phone Orders Shopper & Customer Engagement to Offer Product-Solutions Do Quotation Preparation for Special Orders Proposals Suggest Cross-Sales & Co-Purchases to Drive AOV.Customer Relationship Management (CRM): Trained Customer Service Representative Roles Customer Satisfaction Initiatives of Personalized Service, Active Listening, Issue Resolutions, Express Appreciation One-Call Customer Issues & Complaint Resolutions Note & Process Account Management Opportunities Customer Retention Initiatives Offering Promo Discounts or Free Shipping Options Attained Top 1% Sellers Trustpilot 5 STARS Customer CSS CRM Ratings on Service & Fulfillments 8 years.Examples of Freelance Marketing & Sales Optimization Projects: From 01/2022OCedar.comSetup D2C Marketing & Sales for Reseller Marketplace Product Listings: Walmart, ACE, etc.OCedar.com Displays Reseller URL Links to OCedar Products on 12 Reseller Marketplaces.Added New-Products to OCedar.com drive Co-Purchases grow Higher Average Order Values.ACEHardware.comProject expanded D2C 3rd party sellers on ACE Marketplace Growing Sales of Online-Goods.New products to ACEHardware.com create New SEO Ads attracting more shoppers to ACE.Orders Drop-Shipped as Will-Call Pickups to Local Stores = 10-20% Increase In-Store Shopping.TarpSupply.comSetup Free D2C Shipping Options halting Customer Checkout-Falloffs from Shipping-Charges.PPC & SEO Ads Optimization of all Products & Categories grew online shopper traffic and sales.Setup SellerCloud multi-channel integrations to list & sell products on 14 online marketplaces.Employment Role Jobs Since 2012:Menards D2C B2B B2C CRM Commercial and Retail Sales Coordinator Manager from 06/2023:Daily In-Store Products Selling & Menards.com 2.5 M SKUs to Contractors & Retail Shoppers.Helped Customers do Online Wood Deck & Masonry Terrace Designing & Priced Materials Lists.Guided Shoppers through Online Designing of Home Cabinetry Projects & Priced Materials List.Coordinated Contractor & Retail DIY Project Sales across All Departments Product Groups.Coordinated Sales Fasteners, Lumber, Lighting, Plumbing Fixtures, Flooring, Tools, Millwork.Stock Receiving, Restocking to POG Store Locations, Inventory Counts & Floor Merchandising.Completion of Menards All-Departments Manager Trainee Program, September 2023LOWES Project Manager Ecommerce Fulfillments & Stock Management (03/2021 to 12/2021):Optimized LOWES Hybrid-Store Ecommerce Orders Pick, Pack, Ship for Online Retail Orders.Setup Aisle, Rack, Tier Barcoded Tag POG Locations to Record Back-Stock & Alt-Locations.Added to Genesis Zebra Order Data SKU Images & Alt Back-Stock Locations for Order Picking.Increased Stores FedEx Shipping & Online Shopper Will-Calls from 50-100 to 200 orders a day.Team does In-Store Shopper Assists to find Product-Solutions within 35K store-stocked SKUs.Sales Assistance on Flooring, Lighting, Bath, Tools, Fasteners, Millwork & Pro Contractor Sales.French Dcor Manager Ecommerce, Sales, CRM, Service & Fulfillments (09/2012 to 03/2021):Digital Marketing SEO & PPC Ads Grew AOV to $100+ Managed Shopper Assistance Call-Ins.International Purchasing, Warehouse Stocking, Fulfillments, Customer Service of 4 Reports.Grew SKUs from 300 to 3,000 across 15 French Brands of Home Dcor, Textiles & Furnishings.Sold Event Table Linen Ensembles Receptions, Banquets, B&Bs from East to West Coasts.Developed Magento Website for UX Merchandising, Sales, ERP Supply Chain Management.Top 1% of 3,500 Like-Kind Category Sellers Trustpilot 5 STARS Ratings for 8 Years Running.Grew Sales 10% Quarterly Sold at 90 Events 30K Repeat Customers 20K Annual Orders.Indeed Skills Certifications 2022Management FitHighly Proficient MS Word, Excel Analytics ModelsHighly ProficientMarketing & Sales Skills Highly Proficient Customer FocusHighly ProficientAnalyzing Demographic DataExpert Business MathExpert EcommerceExpertTeam Leadership SkillsHighly Proficient Verbal CommunicationHighly ProficientManagerial AccountingExpert Motivating & Assessing EmployeesHighly Proficient.Education: BS Business Management, Marketing, Engineering North Central College, Naperville, ILEcommerce 2024...Checkout These 30 Ecommerce Online Business Strategy OptimizationsVolunteer Director of Business Ecommerce Development for Habitat for Humanity OrganizationOutside Interest Projects: Child Welfare, Healthcare, Child Education, Agism, 3rd World DevelopmentCharles Dushek Background Check Summary