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Click here or scroll down to respond to this candidateCandidate's Name
London, OH Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEI have over 23 years of customer service and management experience. I am interested in management within the transportation, retail, insurance or customer support fields. Strong interest in insurance claims adjusting.Authorized to work in the US for any employerWork ExperienceOperations SupervisorFedEx Freight - West Jefferson, OHDecember 2013 to Present I am an Operations Supervisor with an emphasis on service center support, OS&D, and training of leadership as well as additional hourly staff. I have made a great contribution to everyday business planning, staffing and well being of the a.m. and p.m. office. This detailed planning has lead to consistency in staying under the allotted amount of hours for the hourly office staff. Therefore saving the company time and money. I give absolute support and offer great knowledge in overages, shortages and damages, billing, exceptions and driver support. I contribute a great deal into auditing also known as the business risk review. Within the seven years leading up to management I was within freight billing, customer service, OS&D, and training of associates. I manage payroll and time card reporting ensuring timely and accurate payroll input. Since my time at FedEx Freight, I have been awarded with four Bravo Zulu Awards for service center support and training of individuals and groups.Office ManagerIron Master - Columbus, OHJanuary 2005 to PresentProvide general office administration activities in support of the company owner and act as office receptionist.Hired to establish office processes and procedures and improve customer service by providing a point of contact for all incoming calls. Manage timecard and payroll reporting to ensure timely and accurate payroll input. Developed and managed budgets for office supplies and expenses. Provided central point of management for project and staff scheduling. Acted as Customer service liaison for the company, handling customer calls and questions, providing timely responses or escalating as necessary Received outstanding positive comments from my manager, as well as exceptional feedback from customers.Assistant ManagerCellular Connection - London, OHJanuary 2002 to December 2002Responsible for Customer Service agent responsibilities as well as store management activities. Assisted customers with Verizon Wireless and Dish Network needs including equipment and communication plan selection Handled customer questions and complaints Opened and/or closed store Handled bank deposits Also, handled inventory, merchandising, promotions and advertising Customer RepresentativeRadioShack - Springfield, OHJanuary 1999 to December 2001As Customer Representative, assisted customers with purchase decisions for all product lines and assisted store manager with business activities. Help customers with specific needs such as cellular communication needs, satellite television, computers, electronics, and home entertainment. Maintain store presence and arrange merchandise following specific diagrams Responsible for opening and/or closing the store, oversee store employees, handle bank deposits, and complete in-depth inventory.Assistant ManagerZip-In - Springfield, OHJanuary 1997 to December 1999Responsible for assisting in managing all aspects of store operations. Opened and/or closed store Assisted with employee scheduling Handle bank deposits Perform inventory and stock products Maintain store presence and product displaysEducationSoutheastern High School - South Charleston, OH1996 to 1998Clark State Community College - Springfield, OHSkills Auditing Freight Experience Inventory Control Logistics Management Supervising Experience Payroll Operations ManagementCertifications and LicensesAll Lines Adjuster - TexasFebruary 2024 to August 2026Adjuster- All Lines DHS TX LOALicense # 3136057Tactical Xactimate TrainingFebruary 2024 to PresentAdjuster Success Method CertificateState Farm Policy CertificationMarch 2024 to PresentState Farm Auto CertificationMarch 2024 to PresentState Farm Estimatics CertificationMarch 2024 to PresentIndiana Non Resident Adjuster LicenseMarch 2024 to August 2026Workers Compensation LOAAdjuster- Property and Casualty LOALicense # 3988020Kentucky Non Resident Adjuster LicenseMarch 2024 to August 2025Property & Casualty LOAWorkers Compensation LOACrop LOALicense # DOI-1327697Non Resident Adjuster License - LouisianaMarch 2024 to August 2025Crop LOAWorkers Compensation LOAProperty & Casualty LOALicense # 1141489Non Resident Adjuster license - MichiganApril 2024 to March 2025Fire and Other Hazards LOAWorkers Compensation LOALicense # 21082557Non Resident Adjuster License- MinnesotaMarch 2024 to August 2025Independent Adjuster Property & Casualty LOAIndependent Adjuster Workers Compensation LOAIndependent Adjuster Crop Insurance LOALicense # 40913473Non Resident Adjuster License - North CarolinaApril 2024 to March 2025Adjuster LOAHail Adjuster LOALicense # 21082557Non Resident Adjuster License - FloridaMarch 2024 to PresentGeneral Lines - All LOALicense # G106441Non Resident Adjuster License - West VirginiaApril 2024 to August 2026Independent AdjusterWorkers Compensation LOAProperty & Casualty LOALicense # 21082557 |
