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Click here or scroll down to respond to this candidateCandidate's Name
CUSTOMER SERVICE ASSOCIATEDover, DE Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEPunctual retail sales focused on exceeding expectations and building customer loyalty. Flexible schedule and strong mathematical aptitude. I am very customer oriented, active listening skills, personable, motivated team player and a natural leader. Authorized to work in the US for any employerWork ExperienceRCPDover Place Assisted Living and Memory care - Dover, DE April 2023 to Present Provide quality resident care as indicated on the care plan Promote residents independence Provide assistance with housekeeping and laundry Medication administration depending on state regulations Participate in community's Life Enrichment Activities, events, and outings, while encouraging residents to attend.Cashier/HostessBuffalo Wild Wings - Dover, DEJanuary 2023 to April 2023Seating and greeting guests, answering high volume calls setting reservations, and cashing out severs at closingChefSugar Factory - Dover, DEAugust 2022 to January 2023Direct the preparation, seasoning, and cooking of salads, soups, fish, meats, vegetables, desserts, or other foods.Machine OperatorKraft Heinz Company - Dover, DESeptember 2020 to June 2021 Trained in GMPs Safely maintained activity logs Performed quality checks Safely monitored equipment Effectively collaborated with team leads Managed transmission orders and made adjustments, as needed Maintained plant safety by following PPE rules and regulations Shift Leader/CashierTaco Bell - Dover, DEDecember 2019 to April 2021 Consistently provided friendly guest service and heartfelt hospitality, Promptly and empathetically handled guest concerns and complaints. Maintained high standards of customer service during high volume, fast paced operations. Make sure customer's orders are correct and drive thru times are down. Assist customers with concerns,opening and proper closing procedures. Direct Support ProfessionalPEOPLE'S PLACE - Dover, DEMay 2019 to February 2020 Verified client's protected health information (PHI) and responded promptly to discrepancies. Evaluated clients progress toward established annual and quarterly goals. Analyzed overall client performance and recommended the reassessment of specific plan goals. Perform resident intakes and discharges as well as case manage any resident that are assigned. Solution SpecialistCricket Wireless Authorized Dealer - Dover, DEMarch 2019 to August 2019 Deliver outstanding customer service to gain and retain customers. Sell wireless phones, services and accessories in a fast paced environment. Perform daily opening and closing procedures. Handle marketing events inside and outside of the store. Type up daily reports on computer, handle inbound calls as well as outbound calls. Residental AideChesterWye Center - Grasonville, MDMay 2017 to February 2019 Cooking for the clients, dressing the client, cleaning, washing clothes, grocery shopping, issue medications as required, take client to appointment, Provided activities and outings for patients outside the facility,Responsible for monitoring the day to day activities of residents on site activates. CUSTOMER SERVICE ASSOCIATEROYAL FARMSFebruary 2016 to May 2017 Smile, make eye contact, and provide an enthusiastic greeting to all customers upon entering the store. Get to know your customers by name and use their name when they return. Go out of your way to make customers feel important and valued. Give 100% attention to customers. Move quickly to provide fast service. Point out promotions and offer suggestions. Thank customers for their business and invite them back. SHIFT LEADERTACO BELLSeptember 2014 to August 2016 Consistently provided friendly guest service and heartfelt hospitality, Promptly and empathetically handled guest concerns and complaints. Maintained high standards of customer service during high volume, fast paced operations. Customer Service RepresentativeWalmart SupercenterApril 2012 to August 2014 returning merchandise to their positions on the shelf, accepting exchange and returns of merchandise, making refund of money to customers, and ensuring that balance of cash is maintained.Educate and enlighten customers on product prices and details Address challenges according to policies of Walmart EducationHigh school diplomaMATOACA HIGH SCHOOLJune 2003Skills Customer Service Customer Support Customer Care CSR Call Center Sales Powerpoint Microsoft Office Microsoft Word retail sales Management Data Entry Excel Receptionist Direct Care Direct Support Home Health Personal Care Disability Autism Guest Services Shift Management Applied Behavior Analysis Data Collection Loader operation Heavy equipment operation Cash handling Manufacturing Forklift Research ERP systems SAP SAP ERP Memory Care Hospitality Customer service Sales Cash handling Typing Driving Working with people with developmental disabilities Working with people with autism Communication skills Retail sales Computer skills Microsoft Office Childcare FilingCertifications and LicensesDriver's LicenseCPRJanuary 2020 to PresentFirst Aid CPR AEDJanuary 2020 to January 2022I'm Adult,Infant and child certified in CPR,AED and First Aide. Forklift Certified |
