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Cheryl PoeStreet Address  Emery StreetFulton, NY Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLE cellExperience:2/27/2015-2/14/2024 Dentaquest Columbia, SCCustomer Service Rep*Accepting calls from pts regarding coverage*Letting Pts know if insurance is active*Received over 100 in a day*Forwarding calls to appropriate party3/25/2012-2/25/2015Vital Records Control Columbia, SCOffice Managerassign and monitor clerical, administrative and secretarial responsibilities and tasks among office staffrecruit and select office staff organize orientation and training of new staff memberscoordinate schedules, appointments and bookings as well as Travel arrangements for the DM Managermonitor and maintain office supplies inventoryreview and approve office supply acquisitionshandle customer inquiries and complaints6/9/09  03/20/12 New York Hospital NY, NYHospital Phone Operator/SupvAnswering calls from patients regarding appointmentsSetting appointments.Taking messages for doctorsTransferring calls to appropriate partyStrong computer skills with the ability to navigate various applicationChecking insurance policies and implementing it in the data base.Experience in Medical Billing Codes5/06 - 6/09 Time Warner Cable Irmo, SCSenior Customer Service Representative  Call CenterAssisted customers to trouble shoot problems with their phone and billingInquiriesVerified credit ordersEnsured all office work and internet communication updates for clients wereCompleted.11/03 - 4/06 Our Planet Management Inst. (OP MI) NY, NYOfficeManagerRecruited and registered consumers for school training courseDeveloped jobs and assisted in placement of graduatesManaged all office dutiesAssisted graduates with resume preparation2/01 - 9/03 Advance Rental Car NY, NYReceptionist/ Office ManagerGreeted customers while handling busy telephonesTook orders and phone inquiresRegistered new clientsEducation:1/96 - 9/98 Monroe College - Bronx, N.YAssociate DegreeSkills: Excellent customer service skills, computer literate(MS Office: Word, Excel and PowerPoint) and a team player