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PHONE NUMBER AVAILABLEEMAIL AVAILABLEOBJECTIVETo obtain a full-time position working within your company in customer service where I can utilize both my extensive experience and varied skills to grow personally and professionally.WORK HISTORYPulse Technologies9/13/16 - present. Stock room Clerk/Shipping & ReceivingEurest cleaning services05/2014 - 05/2015 SupervisorDelegatesd the work to 12 employees . Cleaned Home Depot offices and warehouse. Ordered suppli es. Interviewed hired and fired employees. Ran an auto scrubber machine. Attained daily meeting with staff of Home Depot abd contracting partners to maintain safe and clean environment.06/2012- 2014 Manager, RAC Acceptance11/2001-05/2011 Senior Application Specialist, Receivable Management Services, RMS, / Dun and BradstreetMade and received Bilingual outbound & inbound phone calls in a fast paced environment regarding past due balances.Created rapport with clients via phone calls, mail, e-mail and/or fax.Received numerous monetary rewards for outstanding performance on sales.01/1997-02/2000 Contribution Processor, Guardian Life Insurance CompanyCreated a rapport, by listening and communicating with the caller, providing solutions, feedback and assistance.Responsible for sorting and distributing supplies and checks personally, via Fed Ex and UPS airborne.Performed follow ups via phone calls, mail, e-mail and/or fax.Navigated through dual screens using multiple programs simultaneously such as Microsoft Word, Excel, E-mail, Right fax, Xerox, etc.Tested in-house computers01/1991-10/1996 Sales Telemarketer, The Morning CallMade outbound sales calls to prospective clients within the Lehigh Valley area.Delivered newspapers personally to clients as requested.Performed various duties such as follow ups by multiple communication methods as needed such as by fax, phone, mail etc.EDUCATIONCommunity College of Philadelphia, Philadelphia Pa--attended for one full school year.Edward Bok High School, Philadelphia Pa--Attained High School Diploma.SKILLS AND ABILITIESBilingual, over 30 years of Customer service experience, processing payments over the phone, maintaining spreadsheets, keeping detailed accurate records, strong computer skills, able to navigate through various programs simultaneously such as Microsoft word, Excel, Xerox, Right fax, e-mail, internet etc.