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Click here or scroll down to respond to this candidateCandidate's Name
San Antonio, TX PHONE NUMBER AVAILABLE EMAIL AVAILABLE LINKEDIN LINK AVAILABLESUMMARYDetermined, aspiring Information Technology professional. Organized and disciplined, US. Marine Corps veteran skilled at Physical Security and Digital Content Moderation. Strong interpersonal skills with the ability to multitask, prioritize, and establish rapport at all levels. Track record of meeting objectives and deadlines in diverse and challenging environments. Experienced in applying policy to digital content across social media applications. Recently completed Computer User Support Specialist program at ACI Learning to prepare for IT role. Currently pursuing A+, Network+, Security+, and Cyber security certifications.SKILLSTroubleshootingActive DirectoryTicketing SystemCall Center TriageiCloud, Virtual MigrationsContent ModerationTime ManagementTCP/IP, LAN, WAN, VLAN, VPN, VOIPOperating SystemsIdentify Security ThreatsCustomer ServiceRemote Desktop UtilityConflict ManagementMicrosoft Office 365Data BackupNetwork DesignHardware MaintenanceRisk ManagementPhysical SecurityIncident ManagementLeadershipEDUCATION & TECHNICAL TRAININGACI Learning San Antonio, TXComputer User Support Specialist (CUSS) Program Completion Date: March 2024San Antonio College San Antonio, TXA.A., Liberal Arts, Criminal Justice Completion Date: May 2014CERTIFICATIONSPeopleCert ITIL 4 Foundation February 2024CompTIA A+ In ProgressCompTIA Security+ In ProgressCompTIA Network+ In ProgressTexas Industrial Radiographer Certification Card June 2023PROFESSIONAL EXPERIENCESuperior Integrity Services Houston, TXNDT(Non-Destructive Testing) Assistant Technician January 2023 October 2023Efficiently and quickly set up heavy equipment and assisted Level II Technicians to X-ray welds to ensure integrity of welds.Productively assisted Level II Technician with daily field operations, documentation, and JSAs(Job Safety Assessement).Successfully collaborated and communicated with Client Company inspectors and other field personnel on location.Maintained open communication with Branch manager and dispatcher while under the direction of assigned Level II Tech.Guaranteed detail oriented, meticulous, maintenance, and organization of all gear and equipment.TaskUs San Antonio, TXDigital Content Moderator December 2018 December 2022Ensured high quality and safe experiences for customers and businesses across social media family of applications.Applied company content policy to digital content and executed handling procedures with strong consistency.Identified subtle differences in meaning of digital communications and accurately enforced clients terms of use.Consistently recognized as a Top Performer for exceeding KPIs and multiple metrics.Abraxas: A GEO Company San Antonio, TXYouth Development Specialist July 2015 December 2018Supervised and observed 30 youths through daily activities to ensure safety and security and provide appropriate intervention when needed.Maintained consistent communication with supervisors and team members to facilitate decision making.Provided effective facility security by conducting headcounts, room checks, and observing client whereabouts.Responded accordingly to emergency situations to ensure safety of youth population.Accurately prepared behavior and incident report documentation of treatment and daily activities.Whelan Security/Universal Protection Services San Antonio, TXNon-Commissioned Security Officer March 2012 July 2015Successfully demonstrated expertise monitoring CCTV (Closed-Circuit Television System) for facility and property.Received On the Spot Award for Unmatched Performance in January 2014.Accurately maintained logs, schedules, parking tag information, and personnel information.Skillfully conducted foot and vehicle patrols, while guarding outside to maintain order on property.Ensured site security by monitoring and controlling access of employees, visitors, and guests.Established exemplary work ethic, routinely on time, and adhering to security protocols.MILITARY EXPERIENCEUnited States Marine Corps Camp Pendleton, CATeam Leader/ Squad Leader December 2006 December 2011Successfully communicated and collaborated with leadership to ensure missions were achieved and timelines met.Recognized three-time expert for skill at rifle range.Accomplished 100+ missions by effectively building and cultivating rapports, and teaming with 5 separate staff managers.Ensured safety and skill development of 12 Marines during winter exercise trainings.Proactively attended and graduated multiple leadership schools and training.Maintained training documentation for 10+ employees and ensured records were updated. |
