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Candidate's Name
SENIOR BUSINESS AND TECHNICAL SUPPORT ANALYSTStreet Address
PHONE NUMBER AVAILABLE EMAIL AVAILABLE
SUMMARY Successful experience as a Senior Business and Technical Support Analyst specializing in clinical and claims-based Healthcare IT.
Proven business analyst, project management, managerial skills and technical support with a focus on dynamic problem-solving.
Recognized for leadership abilities, strong organizational skills, and effective interpersonal communication.
Proficient in Agile, Scrum, Kanban, and Waterfall methodologies.Technical Proficiency Microsoft Office: Excel, One Note, PowerPoint, Project, Visio, Word Business Software: Concur, Confluence, Hipchat, Jira, Photoshop, Report Builder, Salesforce Chatter, SAP, SharePoint, Slack, Snagit, SQL Server Management Studio, Symphony, Taleo, Vantage EHR Technology: Incedo, Nextgen
PROFESSIONAL EXPERIENCE
InfoMC, Conshohocken PA (07/2019 10/2023)Senior Business Analyst, Implementation Spearheaded the creation and testing of business requirements for Incedo - claims-based EHR software specializing in behavioral health and substance use disorder billing. Managed form and letter development for authorizations, serving as an SME for clients like Aetna, Optum and Sutter demonstrating expertise in SSRS, HIPAA code sets and ICD9/ICD10 coding, claims processing and 270, 271, 820, 834, 835 and 870 EDI Transactions. Designed and oversaw business analysis artifacts including Requirements Traceability Matrix (RTM) and Business Requirements Documentation (BRD). Supported client implementation through workbook design, developing complex testing plans, and style guide creation. Executed project manager duties, including project plans, timelines, and work effort estimations. Provided technical support for both staff and clients helping to solve issues with company software by resolving tickets entered in JiraJPMorgan Chase, Wilmington Delaware (03/2019 06/2019)Business Analyst Consultant Documented project details, identified impacts, and prepared business & functional requirements for Chase credit card enhancements. Participated in scrum meetings providing daily status reports. Collaborated with marketing services, business architects and SMEs at all levels of the Chase Software Development Life Cycle (SDLC).Personal Caregiver (05/2018 02/2019) Provided comprehensive assistance to an elderly individual in day-to-day activities and health maintenance.NextGen Healthcare Information Systems, Horsham, PA (10/2005 04/2018)Senior Business Analyst, Supervisor Led efforts to design new Physical Therapy and OMM specialties, redesign Orthopedics, Neurology and Neurosurgery specialties and served as SME for internal and external stakeholders. Provided technical support resolving tickets entered by clients regarding issues encountered during day to day operations Collaborated with sales directors during onsite visits, improving products by identifying and addressing client needs. Performed specialty demos with clients online, onsite and at large scale UGM events. Managed defect triage meetings and conducted training for new hires to the defect maintenance team. Supervised business analyst teams with emphasis on improving requirement writing processes and initiating agile training. Introduced and documented new defect processes and error message standards. Led hiring processes and resource discussions, managing payroll and expenses through SAP, Vantage, and Concur.EDUCATIONVillanova University, Villanova, PA BA in Political Science, EnglishWidener University, Chester PA Certified ParalegalHarcum College, Bryn Mawr, PA AS in Physical TherapyThe Chubb Institute, Parsippany, NJ Diploma in Computer Programming, Honors ProgramCERTIFICATIONS Construx - Agile Planning and Estimation VitalSmarts - Crucial Conversations |
