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Click here or scroll down to respond to this candidateCandidate's Name , VA 23875Ph. PHONE NUMBER AVAILABLEEMAIL AVAILABLENeville JonesTECHNICAL PROFICIENCIESTools currently used at VITA / NG where I supported over Street Address server backups daily.(Servers) Windows 2008 enterprise server R2 to Windows 2016 enterprise server R2(Servers) Symantec Appliance NBU 5230 and NBU 5220(Software) Windows Active Directory, VPN and Citrix(Software) Veritas Netbackup version 3.4 to the current 8.1.x(Software) Veritas Cluster Services(Software) EMC Avamar 7.5.0 - 18.2.0(Software) Azure and Windows Office 365 (Word,Excel,Access, Power Point and Outlook)(Programming / Development) IIS 6, configure HTTP (ISAPI, ASP.NET) and NTFS permissions, Web Services, SQL Server Database backup and restore (SQL development, and SQL(Storage) 990 Data Domain PHONE NUMBER AVAILABLE, 860 Data Domain and 4500 Data Domain(Backup Clients) Vmware vmx04 to vmx10(Backup Clients OS) Windows, Linux (XX), Solaris (XX), AIX, NAS, Microsoft SQL Agents and Microsoft Exchange Agents(Libraries) IBM 3500 series, Spectralogic and ADIC(Reporting) ServiceNow, ITSM, Crystal Reporting, DPA and Aptare PROFESSIONAL EXPERIENCEIT Lead Consultant GuideHouseRemote Aug 2020 March 2024Provide Tier 2 level support in resolving Azure environment issuesOffice 365 application support (Exchange, Onedrive, Outlook, Teams, SharePoint)Supporting Citrix AppsOneDrive Data Migration Project for 1200 clientsDaily Service Desk CallsData Protection Storage Administrator II Black Knight Financial Services Glen Allen, VA Jan 2016 May 2019Provide on-site and remote assistance in resolving technology support issuesConducts advanced troubleshooting, analytical, problem-solving of root cause analysis, researching and resolve technical problems and incidents.Anticipate and resolve problem situations. Assist in monitoring corporate technology and maintaining service level agreements.Assess available hardware/software in anticipation of current and future needs throughout all departments and facilities.Stay current on applicable technologies and bring that knowledge to team members. 1Manage multiple activities and tasks simultaneously.Installing, troubleshooting and maintaining computer hardware and software.Escalates trends and outages as needed to leadership.Responsible for running reports and communicating results to leadership.Communicates technical information to a non-technical audience.Successfully managed all Business Continuity actions during annual Disaster recovery tests at the Glen Allen, VA location.Maintain Avamar configuration and replication enabling the system to decrease replication time allowing a larger time cushion to meet Business Continuity SLAs.Partnered with Veritas to implement Netbackup appliances (52XX series) at the Glen Allen facility to enhance Business Continuity/Disaster Recovery operations. A complex due to our network segmentation using multiple VLANS to service many disparate customers.Responsible on the following subjects for Black Knight Financial for all Glen Allen based operations Richmond Technical Center Disaster Recovery and Business Continuity physical operations, Richmond Business Continuity personnel, EMC Avamar, EMC Data Domain, and Symantec/Veritas NetbackupSystem Administrator II Northrop GrummanChester, VA Aug 2015 Dec 2015Same position duties as (Information Technology Specialist III with VITA). VITA source out to Northrop GrummanInformation Technology Specialist III Virginia Information Technology Agencies - Northrop GrummanChester, VA June 2002 July 2015Supported Statewide Agencies with Enterprise Backup and Recovery processesSupported server team with daily monitoring, reporting and remediation of failing backupsProvided assistance to Client in testing of NBU product updatesReviewed backup jobs and executed restore jobsPlayed essential role in Disaster recovery planning and testingConducted vaulting process and daily tape managementManaged Netbackup and Avamar support issuesApplication Developer Expert Virginia Information Technology Agencies Richmond, VA July 1999 May 2002Conducted user needs assessmentsDesigning both single screen and MDI systemsUtilized Windows API to monitor and respond to the operating environment, and to manipulate files and applicationsUtilized OCX controls as Calendar, date combo boxes, percentage indicator, a status bar, and to enhance the user interfaceWrote queries and stored procedures to information from SQL Server database to Visual Basic and MS Access applicationsCoded programs using DDE and OLE Automation to process data, and to initiate automated templates prepared in Word and Excel2Participated in the development of quality assurance and change control standardsConducted PC software evaluation and training for State database applications using Visual Basic and AccessDesigned, developed, implemented and maintained automated testing methods and programs for multiple systemsDesigned, developed, and performed system testing programs and conducted user acceptance testing, evaluated/prepared results, and reported test results to the user and/or system designerConducts advanced troubleshooting, analytical, problem-solving of root cause analysis, researching and resolve technical problems and incidents.Identified and reported production problems and implement corrective measures by communicating with the system designer and updating documentationParticipated in user meetings and performed analysis to assist with the creation of requirements documents for proposed computer information systemsSupervised and evaluated the performance and training of personnel to include utilization of personal computer and custom developed softwareMaintained and monitored project documentation by analyzing changes required by legislation, audit findings, and management decisionsDeveloped and deployed procedures to ensure appropriate project documentation is maintainedWrote HTML web pages and programs to generate and customize them EDUCATIONBachelor of Science (B.S.) in Computer Science Virginia State University Continuing Education: University of Richmond Grad studiesITIL Foundations V4 and PMP trainingNetbackup Administrator Certification (Symantec)Avamar Administrator Certification (EMC)3 |
