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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLESummary of Qualications Strong Written andVerbalCommunication Skills Ability to Excel in TeamProjects or IndividualResponsibilities High QualityProfessionalism; TimeManagement Goal Oriented;Attention to Details Notable InterpersonalSkills; American SignLanguage Problem SolvingCapabilities Outstanding CustomerService; Able to Thrivein Fast PacedEnvironments Consistent Utilizationof Best Practices Microsoft OfficeProcient; 45 WPMRelevant Work ExperienceCustomer Service AssociateStartek Solutions 2022-2024 Answered general/billing questions on products and services from customers. Actively listened to customer needs and determined if they need additional products/services. Maintained ownership of calls throughout the lifecycle of a callers request, including follow-ups with escalation team Assisted as needed with troubleshooting steps to ensure client satisfaction. Address and resolve customer concerns to achieve rst contact resolution. Met daily qualitative and quantitative targets and achieved all objectives for service, productivity, and quality.Operations ManagerFlorida Atlantic University Student Union 2021-2022 Oversaw building operations and ensure proper event management of a 105,000 sq. ft. facility with 16 event spaces for a robust college campus. Consistently communicated with students, clients, staff members and delegated tasks as appropriate to ensure the over readiness of an event space. Actively ensured compliance with all appropriate building codes, emergency procedures, requisitions, and university directives regarding building operations; organized daily logs of activities and submitted detailed reports to campus leadership. Candidate's Name
Page 2Team LeadChil-Fil A 2017-2020 Insured that Team Members follow recipes and read tickets to accurately prepare all orders. Insured that Team Members are extremely accurate with weights and measurements for all recipe items. Insured that Team Members worked at a pace to maintain restaurant's established speed of service guidelines. Insured that workstations were clean at all times. Insured that cashiers followed cash handling procedures at all times. Executed proper security and cash handling and control procedures and held cashiers accountable to adhering to policies and procedures. Insured that Team Members monitor dining room, restroom, parking lot and overall facility cleanliness. Perform any of the tasks above as needed throughout shift. Education70+ credits towards Bachelor of Science in Health Science(currently enrolled; expected graduation Spring 2025) Florida Atlantic University- Boca Raton, FLHigh School DiplomaSandalwood Highschool- Jacksonville, FLGraduated: 2020Activities and Accolades: AVID Program and Mens Leadership Club, Awards: Sandalwood AVID Man of the Year, AVID Mentor of the Year |
