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Click here or scroll down to respond to this candidateWILLIAMFERNANDEZOVALLESStreet Address Essex St, Paterson, USAPHONE NUMBER AVAILABLEEMAIL AVAILABLEPROFESSIONAL SUMMARYPersonal Assistant who can effectively multi-task in challenging situations and meet critical deadlines. Resourceful Personal Assistant able to learn quickly and incorporate new procedures to maximize efficiency and productivity. Dedicated Manager with over 14 years of experience in supervision, operations management, administration, training, project management and cross-functional communication. Team player with expertise managing staff for efficient production. Detail-oriented scheduler seeking to leverage background into managerial role with progressive organization.EXPERIENCEJanuary 2022 January 2024Senior Executive Assistant-DR. NAMO HERZ Dubai, UAE, United Arab Emirates Collaborated with other administrative team members, human resources and finance department on particular projects and events. Scheduled and planned meetings and conferences to streamline business operations. Managed desktop publishing, proposal writing and memo typing using Microsoft Office applications. Coordinated customer-facing webinars, tracking customer attendance and ensuring timely follow-ups. Provided logistical support to visiting executives in coordination with other assistants. Created and maintained administrative reports and spreadsheets for logistical purposes. Prepared contract drafts, purchase orders and business correspondence for team. Organized all holiday matters from beginning to end, including booking tickets and accommodation and securing rental transportation. Created personalized package deals for CEO based on needs, requirements, budget and holiday vision.June 2008 - January 2022Manager-Central Reserve Z.N. BANRESERVAS Santiago, Dominican RepublicKEY SKILLS AND COMPETENCIES Sales and market development Expense reporting Salesforce CRM Account management Team management Travel arrangements Administrative tasks Travelers with special needs International reservations Leisure/holiday travel Booking coordination Corporate travel Leisure travel Itinerary planning Bank balance assessment Microsoft Word and Excel Confidentiality and discretion Executive calendar management Personal security Excellent verbal communication Problem resolution Report writing Data management Background research Can fluently speak English andSpanish. Well spoken, approachable, withgreat attention to detail & aprofessional attitude. Ability to make passengers feelwelcome. Partnered with sales representatives during customer consultation to build agency and customer relations. Delivered productive project management on complex issues. Performed fortnightly payroll and coordinated record keeping. Tracked financial data and completed reports detailing key metrics. Established commercial brands through consistent communications, generating increased sales volume. Oversaw hiring and recruitment, employee motivation and training. Built productive relationships with stakeholders to continually develop new business. Collected company information and developed PowerPoint presentations for use in decision-making. Supervised preparation of documents, financial models and presentations.October 2006 - January 2022Travel Agency Manager- Rapll Style Travel SRL Santiago, Dominican Republic, Dominican Republic Mentored and trained new staff members, leading by example to ensure optimum customer satisfaction. Consistently maintained thorough knowledge of product and package availability for maximum sales opportunities. Formulated and implemented purchasing and marketing policies, setting prices accordingly for maximum sales opportunities. Provided detailed, tailored travel advice and bookings for customers, meeting individual needs and budgets. Championed regulatory compliance and prepared for external audits. Collaborated with third-party vendors to enhance customer experience. Audited work and customer service processes to identify improvement areas. Addressed and solved customer issues and complaints without difficulty. Inspected facilities and resources for compliance and quality. Controlled expenditures, comparing suppliers to achieve maximum cost-effectiveness. Directed organizations activities to fulfil mission objectives. Achieved outstanding customer satisfaction through effective team management. Planned service provisions to meet fluctuations in demand. June 2003 - May 2005Sales Executive- City Communications Santiago, Dominican Republic Liaised with customers to determine needs and provide recommendations. Showcased product features and benefits to drive sales. Managed customer relationships through consultative sales techniques to attain individual sales goals. Applied processes and systems with proven results, increasing customer satisfaction. Participate in continuous product development training. Customized service offerings to accommodate consumer needs. Closed large sales in line with company targets. Contacted customers to set-up appointments, monitor satisfaction levels and upsell additional offerings. Developed innovative marketing campaigns to drive substantial sales. Produced clean, error-free newsletters and social media posts to share current sales information.EDUCATION2022Certificate of Higher Education Travel and Tourism Management Alison, Ireland Dissertation in Travel and Tourism.2018Higher National Diploma AccountingUniversity of Technology of Santiago (UTESA), Dominican Republic 2013SVQ Level 3 Advanced EnglishInstitute New York Center, Dominican Republic, Dominican Republic Prevention of Money Laundering and Finances Preserva Dominicana Graduate2010Degree Prevention Of Money Laundering and Finances Preserva Dominicana, Dominican Republic, Dominican Republic CertificateACCOMPLISHMENTS Achieved certification through the Chartered Management Institute(CMI). Implemented new, interactive employee scheduling system to monitor, gauge and project staffing needs. Managed major office relocation with only one day of downtime. CERTIFICATIONS Travel and Tourism Management - Certified Prevention of Money Laundering & Financing of Terrorism - Certified Business Continuity Management - Certified Cashier Coaching - CertifiedINTERESTSHobbies: Travel and learn different cultures.LANGUAGES Spanish: Native English: AdvancedPROFESSIONAL AFFILIATIONS Affiliate with Expert Travellers - https://expertravellers.com Affiliate with Operahotel Rep. Dom. - https://www.operahotelrd.com Affiliate with Expedia TAAP Inc.- https://www.expedia.com/taap- registration Affiliate with RateHawuk Inc.- https://www.ratehawk.com Affiliate with Atlantic Travel Agency -https://taas.atlantic4travel.com/#/William Rafael Fernandez OvallesTravel and Tourism ManagementPHONE NUMBER AVAILABLEGrant this Certificate to:WILLIAM RAFAEL FERNANDEZ OVALLESFor having approved and satisfactorily complied with the requirements for the following training event:VIRTUAL COURSE ON THE PREVENTION OF MONEY-LAUNDERING AND THE FINANCING OF TERRORISMEnded on December 11, 2017Saida Ruth FernndezDirector General of Human CapitalSanto Domingo, Dominican RepublicGrant this Certificate to:WILLIAM RAFAEL FERNANDEZ OVALLESFor having approved and satisfactorily complied with the requirements for the following training event:Prevention of money laundering and financing of terrorism Completed on 11 July 2018Saida Ruth FernndezDirector General of Human CapitalSanto Domingo, Dominican RepublicGrant this Certificate to:WILLIAM RAFAEL FERNANDEZ OVALLESFor having approved and satisfactorily complied with the requirements for the following training event:BUSINESS CONTINUITY MANAGEMENT COURSE ADMINISTRATIVE AREASEnded on October 12, 2018Saida Ruth FernndezDirector General of Human CapitalGrant this Certificate to:WILLIAM RAFAEL FERNANDEZ OVALLESFor having approved and satisfactorily complied with the requirements for the following training event:CASHIER COACHINGEnded on March 20, 2018Saida Ruth FernndezDirector General of Human CapitalSanto Domingo, Dominican Republic |
