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EMAIL AVAILABLE 	                                                       PHONE NUMBER AVAILABLE - Orlando, FlOBJECTIVE:My primary objective is delivery great customer service experience, provide solution to the customers issues as well anticipate customers needs and build a good and long customers relationship.SKILLS: solving, cr tical thinking, detail oriented, speak different lenguajes (fluent Spanish and English and basic portuguese), time management, anticipate to the guest needs, effective team player as well solid expertise in organizational and guest relations mangement; phones, computer and internet data base efficient.EDUCATION:Heigh school  GEDEXPERIENCE:TOPASIO LLC - General Manager 2018 - 2023Planning and managing the production of plantation shutters, creation bookings, efficiency management money and resourses, build customer relationship, sales, coordinate shutters transportation and distribution as well set installation Schedule.
WALT DISNEY WORLD:
Front Desk Supervisor -  from 2015 to May 2018
Delivery exceptional customer service, assisting cast members in booking reservation, sell tickets, fix broken reservation, create breaks schedule for my cast members, work with other departments to anticipate guest needs, assist guest directly through phone calls, emails or in person; effective team supervisor and motivador creating positive and confident workforces.Operation Support Room Ready Asigner: - 2009 to 2015Assigns rooms according with guest request anticipating guest needs, coordinate with other departments to track and assings rooms ready, track resort reservations and cancelations, as well duplicate reservations, make daily reports, prepare guest check-ins welcome packages with keys, block resort rooms, perform automatic checkouts, take pone calls, book, fix and cancell reservations.Front Desk Cast Member from 2007   2009Meet and greet guest; Checking-in and checking-out resor guests, book a last minute in person reservations and fix broken reservations. Do early checkings; get and file guest personal information, taking payments, cash, credit cards and checks payments. Book dining, special events, transportation and sale tickets.