Candidate Information Title Quality Assurance Client Relations Target Location US-CT-East Haven Email Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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Courtney L VincentEast Haven, CTStreet Address -745-8374 EMAIL AVAILABLE LinkedIn: https://bit.ly/2V2W1JzCLIENT RELATIONS OPERATIONS MANAGEMENT QUALITY ASSURANCESUMMARY: Proven experience in Management, Quality Assurance, Operations, and Administration in the service industry. Dedicated and flexible professional, specializing in; client relations, team building, troubleshooting, and collaboration. Contribute coaching, organizational, and multitasking skills to supporting team and company efforts to reach challenging goals.CORE COMPETENCIESMicrosoft Office / SAPISO9001:2015 / ISO17025Detail OrientedCollaborationFinancial OversightSales and MarketingOrganizationWritten and Verbal CommunicationTraining and DevelopmentPROFESSIONAL EXPERIENCECINTAS, Branford, CT. June 2022-Jan 2023Office Administration, QAReporting QA findings through the SAP systemUpdating all client tax exemption formsFixed Asset Inventory and documentation.AMSPEC SERVICES LLC, Boston, MA. 2021-2022Operations ConsultingManaged day-to-day operations, and directed workflow and training on company procedures, client protocols, and standards.Enforced health & safety, ethical, and quality protocols.Marketed clients and collaborated with operational and laboratory staff to ensure service satisfaction. Increased market share.Communicated with customers daily for ongoing services and resolved issues.Managed all aspects of client procedures and marine movements as coordinator of major clients, increasing market share.ULTIMATE NUTRITION, Farmington CT. 2019Quality Assurance ManagerOrchestrated and planned procedures ensuring alignment with goals and objectives.Development of quality manual provided efficiency.Oversight of client complaints and product testing.Ensuring Good Manufacturing Practices (GMP).CLEAN HARBORS, Seymour CT. 2018 to 2019Logistics CoordinatorCoordinated and scheduled emergency responses and daily workload, while ensuring available resources available and in compliance with standards and DOT regulations.Efficiently organized ongoing changes in schedules and workload.Oversaw and reported waste disposal and discrepancies in various plants.Collaboration with the Maintenance department and Project Managers, ensuring DOT compliance and client requests and timelines carried out as required.Executed and closed corrective actions resulting from internal auditAMSPEC SERVICES LLC, Cranbury NJ. 2015 to 2018Quality Assurance SpecialistOrchestrated quality assurance training in various locations for competencies with procedures and standards, improving staff engagement and continuous quality improvement (CQI) metrics.Led internal audits for laboratory and operations. Prepared locations for third-party audits; preparation skills led to decreases in findings across all locations.Collaborated with Managers and US Customs and Border Protection for accreditations and audits, implemented customs audit schedule in collaboration with US Customs to ensure locations were alerted prior to the audit.Streamlined and Distributed Continual Quality Improvement Data, analyzed metrics, and implemented preventive actions where necessary leading to a reduction in the need for corrective actions.Administered corrective and preventative actions for audits and client complaints, root cause analysis, and closures. Collaborate with locations to close client complaints efficiently and reduce recurrences through Quality Bulletins.Enhanced management review reports including analysis of audit findings and continual improvement.AMSPEC SERVICES LLC, New Haven CT. 2011 to 2015New England Area ManagerEstablished and managed three locations (New Haven, Boston, Portland ME.) with 25+ employees, increased revenue by 20% within the first year.Managed day-to-day operations, and directed workflow and training on company procedures, client protocols, and standards.Enforced health & safety, ethical, and quality protocols.Oversight of P&L and administration duties.Marketed clients and collaborated with operational and laboratory staff to ensure satisfaction with services. Increased market share.Communicated with customers daily for ongoing services, resolving issues.Expedited review of EPA reports. Oversight of scheduling workload.Managed all aspects of client procedures and marine movements as coordinator for the largest client, increasing market share.Oversight of administrative functions including payroll, invoicing, collections, and purchase orders.EDUCATIONUNIVERSITY OF NEW HAVEN, West Haven CT.Master of Business Administration, Finance and AccountingSOUTHERN CONNECTICUT STATE UNIVERSITY, New Haven, CTBachelor of Science in Public Health, Environmental HealthCOMMUNITY INVOLVEMENTDan Cosgrove Animal Shelter, Branford CT.