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Click here or scroll down to respond to this candidateCandidate's Name
Fifteen years customer service experienceMesa, AZ 85203EMAIL AVAILABLEPHONE NUMBER AVAILABLE Sensitive to client needs, detail oriented, and able to supervise, motivate, train and increase productivity. Strong customer service skills 3 years health insurance registration and customer service. Authorized to work in the US for any employerWork ExperiencePharmacy Help Desk AgentMed Impact Direct - Tempe, AZOctober 2023 to March 2024Answered all incoming callsEntered Prior Authorizationadvised benefit co-pays, deductible, Out of pocket max. Dictated for the deafCaptionCall/Sorensen Communications - Meridian, ID August 2016 to October 2022Government contract. Computerized dictation for the deaf. Phones for the deaf customer service. Customer Care SpecialistYour Health Idaho - Boise, IDJune 2016 to July 2017 Advocate for customers Connect with Health & Welfare, regarding advanced premium tax credit Ensure 1095's accuracy Followed proper policies and protocolData Entry SpecialistWorld Vision - Federal Way, WAOctober 2015 to January 2016 Received incoming donor calls Entered data and ensured accuracy Expressed and explained to donors what their donations represented Floral managerPaul's Market - Kuna, IDJanuary 2015 to September 2015 Customer Service Arrangements, ordering, inventory. February my store was able to lock out all the other Paul's in Idaho. Customer Service RepMaximus - Boise, IDOctober 2014 to May 2015 Registration for Health Insurance Filled out applications through healthcare.govMember Services RepAerotek - Tempe, AZOctober 2012 to September 2014 Customer Service (Inbound Call Center) Trouble shooting medication reactions Provided overrides for Pharmacist Routing of all PA's Mediation Arranged prior authorizationsEducationMedical AssistantMilan Institute - Nampa, IDNovember 2015 to PresentSkills MICROSOFT OFFICE (7 years) MS OFFICE (5 years) PROBLEM SOLVER (10+ years) TEAM PLAYER (10+ years) TYPING (10+ years) Floral Design Insurance Verification Medical Office Experience Data Entry Medical Billing Medical Scheduling Medical Records Medical Coding Medical Terminology Medical Receptionist ICD-10 Anatomy Knowledge Multi-line Phone Systems Clerical Experience CPT Coding Experience Administering Injections Office Management Microsoft Powerpoint Customer service Medical terminology Computer skillsCertifications and LicensesDriver's LicenseNovember 2021 to November 2023Additional InformationSKILLSTyping 38wpm Microsoft OfficeEffective communication Team playerProblem solver Self-MotivatedAbility to handle pressure situationsAmazing floral design at less cost. |
