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Title General Manager Customer Service
Target Location US-VA-Arlington
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Arlington, VA Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEI am a seasoned and dedicated manager who enjoys overcoming challenges and lifelong learning. A team-building leader with a strong background in sales, marketing and management. A reliable, flexible and quick thinking professional with a balance of soft and analytical skills to ensure streamlined processes, consistent operations, and profitable results. Work ExperienceGeneral ManagerHops N Shine - Alexandria, VAJuly 2023 to Present Manage and coordinate day-to-day operations across the board with back of house and front of house staff Perform COGS and P&L reports weekly Inventory for over 100 beers on draft and in bottles as well as high end liquor Consult with vendors to maintain a well-stocked bar and organize events around local community causes Manage payroll, performance reviews and bonuses with all employees (20+) General ManagerMussel Bar & Grill - Arlington, VAJanuary 2022 to July 2023 Ensured a strong line of communication and flow of performance between BoH and FoH Created P&L and COGS reports on a bi-weekly basis. Maintained bar inventory and seasonal cocktails working with Lead Bartender Melvin Saldana. Established, implemented and upheld company policies across the board. Performed EON reports at the end of each evening to keep the managing partnership updated on daily events, issues, and obstacles.General ManagerOrnery Beer Company - Fairfax, VAOctober 2020 to December 2021 Oversaw a staff of 20-25 individuals and revenue of $20,000+/week. Ensured that there is a strong line of communication and flow of performance between BoH and FoH Handled scheduling and payroll for the company Maintained bar inventory and created and implemented exciting seasonal cocktail lists Established, implemented and upheld company policies across the board Performed EON reports at the end of each evening to keep the managing partnership updated on daily events, issues, and obstacles. Regularly created and cross-examined P&L and COGS reports Implemented and followed up on customer service and quality control standards Voted Best Brewpub in Northern Virginia by Northern Virginia Magazine for the second year in a row Manager/BartenderThe Local Oyster - Ballston, VAApril 2019 to October 2020 Perform opening and closing duties as both a manager and a bartender, including set-up/take-down of the bar as well as cash drawers and end-of-day reports Helped to curate the beer on draft focusing on good, local brews Developed and maintained seasonal house cocktail lists Learned how to shuck oysters and work in a competent/safe manner around seafood Developed complementary food/drink pairings to boost sales and grow the brand General Manager/Lead BartenderHops 'n Shine - Alexandria, VADecember 2018 to October 2019 Promoted in under a year to General Manager by the same managing partnership due to excellent leadership, sales and organizational skills Trained and mentored all staff in sales techniques, recommending and upselling cocktails and side orders to maximize both profit and guest experience Curated and served over 50 beers on draft in addition to a wide variety of whiskeys and craft cocktails Coordinated interaction between FoH and BoH to ensure a smooth-running line, ensure compliance with company policies, regulations and food safety guidelines Handled inventory, scheduling and tracked sales performance with consistent end-of-day and end-of- week reports to maximize profitability Ran frequent social media campaigns and various marketing events to create a constant flow of new events throughout the week, including (but not limited to) pet adoption events, running clubs, tap takeovers/hosting beer representatives, and various other fundraisers Developed strong relations with customers and vendors on behalf of the organization Manager/BartenderTysons Biergarten - Tysons Corner, VAApril 2018 to December 2018 Handled every day opening and closing tasks that come with a bar which could accommodate over 3,000 people Coordinated the schedules and daily tasks of a team of 20+ people daily Counted the cash drawers in the morning and in the evening Co-Founder/Chief Operating OfficerAtlas Mobile TechnologiesOctober 2014 to January 2018 Co-founder and COO of a mobile application development company with the goal of providing the public with easy access to state and federal laws (http://atlasmobile.tech) Assisted the CEO in daily operations in managing development progress, tracking marketing budget, and mentoring social media specialists Managed a team of 7-10 software engineers using the SCRUM framework and conducted weekly meetings in order to ensure functional lines of work flow, maximize profitability and to address any concerns or comments in a timely manner Directed research on product marketability and impact within the tech community with emphasis on interface usability, efficiency, and effectiveness Functioned as a primary contact for investors and regularly secured working capital Facilitated product sales on the front end as well as sales of data to corporate entities and political campaigns, i.e. B2B salesBooking Agent/Marketing ConsultantOne Love Massive, LLCOctober 2012 to October 2014 Managed musical talent and regularly booked 15-20 artists a week Secured new clients/venues by following up with existing leads as well as acquiring new leads through cold calls and person-to-person interaction Promoted the One Love Massive brand by running grassroots marketing campaigns on social media, pursuing potential clients, and networking at social events Sales RepresentativeDirected Electromagnetic Technologies - Fairfax, VA June 2011 to October 2012 Directed classes in how to operate and repair hand-held, military-grade laser systems Maintained client relationships and reached out to new clients through existing leads and cold calls Generated 40-50 new clients per month with an average of $440 dollars per contract EducationBachelor of Arts in AnthropologyGEORGE MASON UNIVERSITY - Fairfax, VAAugust 2008 to December 2012Bachelor of Science in Civil EngineeringGEORGE MASON UNIVERSITY - Fairfax, VAAugust 2008 to December 2012ValedictorianSKYLINE HIGH SCHOOL2008Skills Operations (8 years) Training (9 years) Management (8 years) Sales and Sales Management (9 years) Inventory Management (8 years) Team Building (9 years) Microsoft Excel Sales Microsoft Word B2B sales Sales Team management Customer service Mobile applications Leadership Scrum Business development Project management Marketing Research English Communication skills Public speaking Inside sales Analysis skills Risk management Microsoft Office Events management Organizational skills QuickBooks BudgetingCertifications and LicensesServSafeMay 2019 to May 2024Driver's LicenseFood Handler CertificationAssessmentsBartending  ProficientMarch 2020Understanding, pouring, and mixing drink ordersFull results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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