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Click here or scroll down to respond to this candidatePage 1 2Candidate's Name
Executive AssistantEMAIL AVAILABLE PHONE NUMBER AVAILABLESkokie, IL, USDynamic, pioneering, and driven Executive Assistant with over two decades of experience, specializing in senior management support and office administration. Adept at managing complex scheduling, coordinating travel arrangements, and orchestrating high-level meetings and events with a keen attention to detail. Exceptional organizational and communication skills, adept at multitasking and maintaining professionalism under pressure. Known for proactive problem-solving abilities and a commitment to high ethical standards. Proficient in Microsoft Office Suite and Concur expense management, ensuring streamlined operations and efficient workflow.Areas of Expertise Administrative Support Calendar Management Travel Coordination Meeting and Event Planning Communication Skills Time Management Organization and Prioritization Confidentiality and Discretion Office Management Document Preparation and Editing Budgeting and Expense Tracking Vendor Management Correspondence Handling Problem-solving Skills MultitaskingProfessional ExperienceCaterpillar, Chicago, ILExecutive AssistantFebruary 2018 PresentManage comprehensive scheduling and coordination for senior management, including calendar maintenance, meeting planning, and event organization. Facilitate efficient communication by handling phone calls, coordinating logistics, and liaising with vendors. Oversee travel arrangements and expense reporting, specializing in complex international itineraries. Maintain office operations by ordering supplies, updating seating charts, and supporting onboarding and offboarding processes. Ensure smooth operation of technology for meetings, including setting up video and audio conference calls, Skype, and Telepresence sessions. Implemented efficient systems for scheduling, document management, and communication, resulting in smoother operations and increased productivity for the SVP and team members. Fostered strong collaboration among team members by facilitating clear and concise communication channels, ensuring everyone remained informed and aligned on tasks, deadlines, and priorities. Successfully optimized travel arrangements and expense management procedures, resulting in reduced expenses and enhanced budget control while ensuring the VP's travel needs were met effectively. CNA Insurance, Chicago, ILAdministrative Assistant Floor CoordinatorFebruary 2014 November 2017Facilitated daily operations for SVP & VP within the IT department, including comprehensive calendar management and meeting coordination. Streamlined administrative processes, contributing to the efficiency of weekly staff meetings by aggregating agenda items and documenting action points. Orchestrated complex domestic and international travel arrangements, ensuring planning and execution. Spearheaded the coordination of the UWTX monthly meeting, including updating presentations and managing the "Take Aim" incentive program. Oversaw logistics for "Lunch & Learn" sessions, enhancing team knowledge and engagement. Managed floor coordination duties, liaising with Corporate Real Estate for space allocation, orchestrating moves, and maintaining general floor upkeep. Improved communication and operational efficiency by setting up and managing video and audio conference calls with external vendors. Enhanced team productivity by maintaining inventory of supplies and ensuring timely delivery of materials to staff. Optimized administrative workflows by proficiently handling software tools such as Microsoft Office, Outlook, Excel, Word, and PowerPoint. Streamlined expense reporting and management for senior executives through adept use of Concur expense system. Received commendation for exceptional organizational skills and maintaining high professional ethics in all administrative functions.Page 2 2The Bent Fork Bakery, Highwood, ILRetail/Customer ServiceJuly 2008 December 2013Managed customer inquiries and complaints, ensuring prompt resolution and high levels of satisfaction. Developed and implemented sales strategies to drive revenue growth and meet targets. Provided product recommendations and assistance to customers, enhancing their shopping experience. Maintained a clean and organized store environment, restocking shelves and managing inventory levels. Collaborated with team members to achieve store objectives and deliver exceptional service. Successfully managed the coordination and execution of numerous booked events, enhancing customer engagement and satisfaction. Implemented strategies that resulted in improved customer service and problem resolution, leading to a more efficient and positive environment. Contributed to a significant increase in customer retention through proactive service and immediate conflict resolution. Maintained composure and a positive attitude during high-traffic periods, ensuring a pleasant customer experience. Additional Experience Executive Recruiter, Partnership Employment Chicago, IL Chicago Public Schools - Teacher, Disney Magnet School Chicago, IL EducationBachelor of Arts in PsychologyUniversity of KansasMaster of Arts in Elementary EducationDePaul University |
