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Title Power Bi Customer Service
Target Location US-FL-Sanford
Email Available with paid plan
Phone Available with paid plan
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Mobile: PHONE NUMBER AVAILABLEGmail: EMAIL AVAILABLEWeb: LINKEDIN LINK AVAILABLESummaryProfessional with 3+ years of rich and excellent experience & abilities as given below and want to see my career with organization of repute once provided with opportunity to associate. Ability to work independently, as well as part of a team, as a committed team player with flexibility in approach. Proficient in handling multiple tasks in challenging environments, detail-oriented and can work at fast pace to meet tight deadlines. An effective communicator with strong problem solving & strong organizational skills and abilities. Seeking an opportunity to work in Information Technology in a beginner's role which encourages learning, creativity and provides exposure and scope for professional growth.ExperiencePower BI Developer / The Tools BI & Analytics Training Aug 2023  Oct 2023Projects completed while undergoing Power BI training. Gathered data from various data sources, transformed data and created insightful reports and dashboards using the Power BI Platform. I have learned and used data modeling, data warehousing and various data visualization techniques. Project 1: Sales Analysis Dashboards for Stationary Retail Store Project 2: Patient History Analysis Dashboards for Hospitals For both the above projects I gathered data from data source file, created KPIs to show total sales, profit, and other data visualization. Created interactive and highly informative Power BI reports using DAX functions like calculate, count, sumx, sum, filter, datediff and have knowledge of some. Hands on experience to build visualization charts like pie chart, bar chart, area chart, map, filled map. Used different type of slicers and conditional formatting. Created drill down report using Power BI Desktop. Published reports in my workspace using Power BI services and share Dashboard. Member Specialist / Sams Club, Sanford, FLJan 2022  Aug 2023 Processing member purchases, assisting with payments, returns, refunds and exchanges Report status on cash registers. Identifying shrink & damages and report to management. Communicate effectively with members and resolve their queries on inventory either in person or using telecommunication devices. Process new membership; Process new credit card applications Visually inspect equipment, merchandise, etc. Maintain exit areas, reviewing member receipts.Customer Service / Home Depot, Vernon Hills, ILMar 2017  May 2017 Greeted and directed customers, answered phone inquiries; informed customers about services available and assessed customer needs. Handled retail purchase transactions, operated scanning equipment and fix scanning issues Answered routine billing questions/issues from customers. Received and processed all payments according to standard procedures. Assisted in the day opening and day closing of a retail location which includes and but not limited to cash handling and deposits. Examined products for damages and price accuracy; coordinated with retail staff for product inquiries and price checks. Provided excellent customer service; resolved escalated issues with challenging customers; handled returns or complaints. Assisted in the maintenance of storefront and retail displays. Effective communicator with supervisors and managers. Was recognized as Employee of the month for achieving highest credit card conversions in each month and providing excellent customer service. Purchase Executive / Suraksha Packers Ltd, Pune, India Apr 1999  Dec 2000 Prepared and processed requisition and purchase orders for supplies and equipment. Analyzed market and delivery systems to assess present and future material availability Order management and Inventory control; maintained records of goods. Coordinated with suppliers for the raw material required to create the packaging material for companies Coca Cola, Nestle, Colgate to name a few. Coordinated with vendors/distributors and planned the shipment of packaging material. Skills Power BI Desktop, Power BI Services, Power BI query editor, Data Source Connections Dimensions & measure Filters & Sorting  Visual, Page, Report, Hierarchy and Drill Through & Slicers Data Visualization & KPI Writing queries in DAX Basic knowledge of SQL ETL (Extract Transform Load) Publish reports to web Dashboards Data Combining Operations Gateway Management Managing row level security Agile Framework MS Office tools Jira toolCertifications Power BI Job Simulation by PWC  April 2024 Dashboard in a day by iLink Systems,Inc  February 2024 Microsoft Power BI by The Tools BI and Analytics Training  October 2023 Microsoft Project for the Web: Reporting with Power BI by LinkedIn Learning  January 2024 Tableau Training by Simplilearn  January 2022 Business Analytics with Excel by Simplilearn  December 2021 Excel Dashboard for beginners by Simplilearn - October 2022 Certified ScrumMaster (CSM)  by Scrum Alliance (Active through Mar-2024)- Badge ID 1193330 Scrum Fundamentals by Scrum study - February 2020 Learning ServiceNow by LinkedIn Learning  September 2022 IT Help Desk for Beginners by LinkedIn Learning  Dec 2021 Introduction to Cyber Security  Dec 2021Strengths Good data analyzing skills Strong analytical, communication, and customer service skills Ability to multi-task and strong desire to learn new technology Good problem-solving abilities to contribute to the organizational operations and goals Maintain standard operating procedures and documentation Ability to adopt and implement new ideasActivities Volunteering in community programs. Volunteered in entering Data for Human Growth of foundation on public schools. EducationDiploma in Computer Engineering / Government Polytechnic College, Pune, India - 1995 - 1998 Successfully completed and achieved A grade with 190 Credit. Courses studied - Computer installation & Maintenance, Operating System, Advanced Microprocessors, Basic Electronics, Electronics Measuring Equipment, Data Structures and Files, CAD & Computer Graphics, Computer Programming, Computer Networks, Project & Seminar.

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