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Title Patient Care Customer Service
Target Location US-DE-Wilmington
Email Available with paid plan
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Candidate's Name
Phlebotomist / Laboratory TechnicianExperienced Phlebotomist with 12 years of expertise assisting patients and medical professionals with healthcare. Obtains, verifies and prepares specimens for testing according to established policies and procedures, and as assigned. This includes patient and insurance/financial registration, various computer functions, phlebotomy on and off site, clerical and telephone duties, specimen preparation for in house and reference lab testing, verification (quality, accuracy and labeling) of drop off specimens and laboratory report distribution.Employment HistoryPhlebotomist Technician Jul 2022West Chester, PAObtains, verifies and prepares specimens for testing according to established policies and procedures, and as assigned. This includes patient and insurance/financial registration, various computer functions, phlebotomy on and off site, clerical and telephone duties, specimen preparation for in house and reference lab testing, verification (quality, accuracy and labeling) of drop off specimens and laboratory report distribution. Phlebotomy Supervisor Aug 2016 - Apr 2022York, PAInteract with human resources to identify and resolve employee and patient complaints, payroll, annual reviews, attend unemployment hearings. Train new hires in Laboratory Information System (LIS) and policies and procedures adhering to hospital and laboratory requirements.Evaluated patient care procedural changes for effectiveness. Oversee a team of Phlebotomists responsible for collection blood samples in various hospital, medical office and nursing home settings.Certified Master Trainer( Blood Collection, Forensic Drug Screens, Alcohol, and Fingerprinting). Collected blood samples from inpatients as well as outpatients. Implemented and trained staff on DOT and NDOT collection of drug screens and BAT (breath alcohol testing).Instructed and educated nursing staff and patient care associates in proper techniques of phlebotomy.Participate in lab based and hospital committees for performance improvement process of quality and customer service.Perform Phlebotomy, complete requisition forms, process specimen and perform EKG on patients.Documented patient care for strict adherence to C.A.P. Phlebotomist Dec 2013 - Nov 2015Hanover, PAContact InformationWilmington, DE 19803PHONE NUMBER AVAILABLEEMAIL AVAILABLESkillsPhlebotomyLaboratory ServicesPerformance ReviewsDrug ScreensSpecimen CollectionCustomer ServicePatient Care EKGData EntryPatient RegistrationPayroll Blood SamplesLab TestsComputer SystemVital SignsLaboratory EquipmentLanguagesEnglishPenn Medicine Chester County HospitalWellSpan HealthHanover Hospital (hanover, Pa)Order lab tests off of Physician requisitions and label the tubes, process and batch specimens. Verified and recorded identity of patient - Verified eligibility according to FDA guidelines. Perform a variety of customer service tasks which include receiving, ordering, rescheduling and batching of laboratory specimens.Performed data entry of requisitions and patient insurance information for specimen processing for insurance billing and processing.Completed standard tasks with patients such as prepping for drug screens, completing vital signs, and promoted patient education.Register patients and order all lab tests from requisitions provided or in electronic system. Maintain infection control standards as outlined by medical procedures and regulations in assigned patient care areas.Prepared blood samples according to specimen requirements. Verified insurance and chart scrubbed to assist physician in finding the appropriate lab tests to be ran at the appropriate times.Centrifuged blood samples before separating the serum or plasma from it in preparation for special departments of the laboratory.Related tasks included patient registration, computer operations, and specimen processing and receiving.Blood Bank Technician Nov 2011 - May 2013Baltimore, MDCollected blood donation using phlebotomy.Performed antibody screening, identification and compatibility. Discarded unsuitable components and ensure proper documentation and data entry of information regarding this process.Coordinated procedures for facility and equipment maintenance or modification, including the replacement of machines.Accomplished and interpreted advance technical procedures on blood samples using complete quality control procedures.CertificationsPhlebotomistJul 2011EpicTrained to become a Epic Super User in October 2017. Healthcare System SunquestTrained in Sunquest for Processing and Collections American Red CrossPower ChartInpatient Lab Collections used PowerChart for Patient care. CernerBeakerIn House system used to recieve, order, and process specimens.

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