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Click here or scroll down to respond to this candidateCandidate's Name
E: EMAIL AVAILABLETel: PHONE NUMBER AVAILABLELinkedIn: h ps://LINKEDIN LINK AVAILABLE MBKaseya USCustomer Success Engineer / Technical Account Manager Miami, FL - August Street Address - April 2024 Reviews to highlight usage opportunity and iden! fy any obstacles Own the iden! ca! on and resolu! on of obstacles for customers using and obtaining value from our solu! ons. Engage with all departments (i.e., Product, tech, Ops) to ensure closure. Ensure that a customer has a plan to use available and relevant features Posi! on and sell professional services and training to customers to ensure they remain engaged, and their techs can best use our products Create opportunity and interest for addi! onal modules to drive to closure Share new product features and enhancements, deliver best prac! ce adherence guidelines, and provide knowledge transfer as appropriate Understands business needs for implemen! ng an IT Management Solu! on in MSP, Enterprise, and mid-size businesses Experienced in providing pre-sale solu! on design (including func! onal and technical aspects) Experienced in providing solu! on demos and high volume of customized client demos Leadership role in driving solu! on enhancements and presen! ng product roadmaps Modani Holdings LLCInforma! on Technology Infrastructure ManagerMiami, FL - April 2019 - August 2022 Oversee the IT department with 2 teams of 5 developers and 4 help desk. Planning and implementing a better security posture for better reliability and performance on the overall infrastructure of the company by applying tools like BitDefender and Malware- bytes. Leading e orts to improve the cyber security maturity of the overall organiza! on. Plan, design and execute IT compliance tes! ng, controls assessment, and documenta! on across all domains for IT General Controls, (PCI DSS) Payment Card Industry, Data Privacy, and other compliance requirements, as appropriate. Demonstrates strong execu! ve presence to drive awareness and improve compliance controls and programs. Design, plan and install of all new network infrastructure in each loca! on with Meraki and Ubiqui! equipment to improve the security layer from a hardware standpoint with VPNs, content ltering, and rules. Dealing with top IT vendors for IT-related procurement. Implemented the Microso$ suite with Sharepoint and Microso$ Teams for be% er collabara! on across all departments in the organiza! on.Malema Engineering Corpora! onInforma! on Technology System Network Administrator Boca Raton, FL - December 2005 - April 2019 Accountable for user access levels of each segment of database. Redesigned, planned and installed all the infrastructure of each loca! on with all new hardware equipment from servers to rewalls to improve the security layer. Went from a small farm environment to a scalable infrastructure of mul! ple servers that are both local and in the azure environment. Developped of a wiki site, online o ce directory, and applica! on portal with authen! ca! on and informa! on synchroniza! on Terminal service to Ac! ve Directory. ExperienceFlorida Career CollegeAssociate of Arts - Computer Network EngineerEduca! onOpera! ng Systems Azure AWS Microso! Server Windows 7, 10 Mac OS UbuntuFirewalls Ubiqui" Sonicwall MerakiSo" ware Applica! ons O ce 365 Microso! O ce Suite Exchange Server SharePoint Adobe Crea" ve Suite Report Builder G Suite Freshworks Asana Slack 8x8ERPs Made2Manage SAP business one DynamicsProgramming Language Visual FoxPro SQL Nopcommerce Wordpress .NETRMM / Ticket System Freshworks Servicenow Kaseya Atera Da$ o Autotask Itarian Zendesk N-Able Gladly Teamviewer Zoho Connectwise NinjaOneIT Documenta! on IT Glue ConnectBooster Da$ o AudIT Backup & Disaster Recovery Spanning Da$ o SaaS Protec" on and Backupify Da$ oSecurity ID Agent RapidFireTools Kaseya Atera Da$ o Vonahi Knowledgeable in about half of Kaseya product stack Pla# ormsSkills Customer Service Flexible Leadership & Mentoring Fiscal Management Documenta" on & Repor" ng Networking Sales & Marke" ng Exper" se Troubleshoo" ng & Diagnos" cs Cabling & Installa" on Implementa" on Expert Users & Group Policy Ability to work independently Project management Strategic Planning & Analysis Sta Training Mul" cultural Sensi" vity and Awareness NTFS Rights Client Rela" onship Building Upgrades & Assembly Disk Quotas Management Router Programming Fluent in English and na" ve in French Oversee the performance of full windows backups and Azure VM backups. Dealt with top IT vendors for IT-related procurement. Authored training materials and procedures in order to conduct training programs to new and exis" ng users. Supported all users Hardware and so! ware via a RMM tool and other IT pla' orms. Implemented the Microso! suite with Sharepoint and Microso! Teams for be$ er collabara" on across all departments in the organiza" on. Da$ o Networking Cer" ed Da$ o SaaS Protec" on Cer" ed Graphus Cer" ed BullPhishID Cer" ed IT Glue Cer" ed Dark Web ID Cer" ed Autotask Cer" ed Da$ o RMM Cer" ed VSA KCA Cer" ed |
