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EMAIL AVAILABLE PHONE NUMBER AVAILABLE Milford, DESUMMARY Seasoned professional with 20 years of experience, adept in call center operations and supervisory roles. Skilled in team training, process improvement, and performance analysis to enhance efficiency and service quality. Seeking Call Center Supervisor position to leverage expertise in driving operational excellence and employee development.WORK EXPERIENCE FHR, Inc Georgetown, DELead Supervisor Mar 2023 - Present Oversees team training and development, ensuring adherence to daily schedules and effective delegation of tasks to optimize productivity and efficiency. Maintains accurate records of timecards, maintenance, and production, while enforcing organizational standards to uphold quality and safety. Analyzes key performance indicators to inform process improvements and conducts regular monitoring of employee performance, providing targeted feedback for continuous growth.Master Level Clinician Dec 2022 - Mar 2023 Demonstrated expertise in crisis management by effectively calming clients in high-stress situations, ensuring a safe and supportive environment. Conducted thorough reviews of intake forms for accuracy and completeness, upholding strict adherence to documentation protocols. Managed and maintained confidential clinical records, ensuring compliance with organizational standards and prompt response to inquiries through various communication channels.SESI Schools Felton, DEExperience Teacher Assistant Aug 2022 - Dec 2022 Enforced educational policies and maintained safety protocols, contributing to a secure and effective learning environment. Monitored and managed student assignments, ensuring academic objectives were achieved. Oversaw the completion of educational goals, consistently meeting or surpassing target benchmarks.Milford Delaware School District Milford, DESubstitute Teacher K Dec 2021 - Jun 2022 Enhanced student engagement and classroom management by effectively implementing behavior standards across various educational settings. Provided targeted support and mentorship to students facing academic challenges, ensuring adherence to established learning objectives. Laurel, MDCare Giver Mar 2015 - Dec 2020 Delivered comprehensive care to elderly patients with disabilities, ensuring their daily comfort and well-being. Managed medication schedules effectively, administering and monitoring intake as prescribed by healthcare professionals. Facilitated a clean and organized living environment, in addition to providing meal preparation and assistance with physical activity. Holiday Inn of Princeton NJ, South Brun, NJNight Audit Supervisor Jun 1999 - Jun 2005 Managed financial transactions by accurately balancing cash drawers and recording receipts, ensuring fiscal responsibility and integrity. Provided customer service by addressing and resolving guest complaints, fulfilling requests, and acting promptly in emergency situations. Executed accounting responsibilities, including processing invoices, posting payments to vendors, and distributing payroll, while also reconciling account discrepancies.Liberty Mutual Insurance Piscataway, NJInsurance Broker/Agent Jun 1993 - Jul 1999 Enhanced client portfolio by elevating sales performance and securing high customer retention rates through personalized risk assessment and tailored insurance solutions. Provided expert guidance to clients on risk management, ensuring informed decisions about suitable insurance coverage levels. Delivered clear and effective communication of coverage options, facilitating clients' understanding and enabling them to make confident insurance choices. EDUCATION University of Arizona GlobalMasters in Psychology/Organizational Management,Organizational ManagementChandler, ArizonaNov 2014University of Arizona GlobalBA in Psychology, EnglishChandler, ArizonaTextSKILLS Team Building  Complex Problem Solving  Employee Coaching and Motivation  Goal Setting  Problem Resolution  Teamwork and Collaboration  Onboarding and Orientation  Team Leadership