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Click here or scroll down to respond to this candidateCandidate's Name
Street Address West Camelback RdPhoenix, AZ Street Address
Mobile Phone: PHONE NUMBER AVAILABLEE-mail: EMAIL AVAILABLESummary of Qualifications:Proficient in engineering, network, and customer technical support. Strong organizational and communication skills, multifaceted technical background, project and team orientatedProfessional Experience:January 2017 September 2023Cox CommunicationsNOC Engineer IINetwork LAN/WAN configuration and troubleshootingMonitor Network through SolarWinds for circuit, carrier, switch, router, Cisco & Juniper load balancers, firewall, WIFI, power, phone switch and video issuesISPs Comcast, CenturyLink, Zayo, Verizon, T-Mobile, AT&T, Limelight, Mediacom, TDS Telecom, Frontier Communications, Charter Communications, WindstreamWork with ISP carriers and Type II circuit providers to troubleshoot issues with DS1/T1, DS3, OC3, OC12, OC48, OC192 and Ethernet circuitsTroubleshoot issues with backbone, core, distribution and access equipment and servicesPlatforms - Cisco, Juniper, Alcatel Lucent, Nokia, Adtran, Nokia, SONET, DWDM, SONET, CIENA, Metro Ethernet, Kaseya, Calix,Network Tools - SolarWinds, SecureCRT, Putty, Granite, MyWorld, WireShark, Granite, Optix, EdgeHealth, SOAK, FCC Filings, CIENA, MyWorld, CTC, Guardian, Secure CRT, Putty, Command Line, IOS configuration, OS configuration, Adva, Netsmart, NSPCIENA Switch Models 3916, 3928, 3930, 5142, 5160,Carriers supported - AT&T, CenturyLink, Windstream, Verizon, CenturyLink, Dobson TechnologiesSupport nationwide Cox Infinera & Cienna C4 backbone networkMake configuration updates and changes to circuit supporting hardware and routing protocolsTroubleshoot MPLS, OSPF, BGP, RSVP, VPN, QoS, DNS & SIP routing issues, hardware and software issuesConfigure and troubleshoot VLAN connectivity for supporting circuitsHardware - Cisco, Juniper, Alcatel Lucent, Nokia routers and switchesAlcatel devices - ALU 7750, ALU 7705 ALU 7250Run RFC tests with type II carriers to resolve circuit bandwidth, QoS, metric and VLAN issuesWork with Tier 3 field engineers and fiber technicians to resolve hardware and software issues in the fieldParticipate in Bridge Calls to work with Engineers to troubleshoot complex network issuesDocument configuration and troubleshooting in Remedy ticketing systemProvide ongoing hands-on training to NOC Level I engineerFebruary 2016 October 2016Net2sourceNetwork EngineerProject Fidelity Information Services UWE migration of Cisco routers to new WAN configuration due to two data centers that are closing for 2800 customersProject Coordination Work with network engineers to track migration progress, new router distribution, update migration spreadsheet, attend management progress meetings, track scheduling coordinators work with clients, participate in client meetingsCustomers State Farm, American Express, Barkleys, Cabelas, Alcoa, Big5, Dillards, Equifax Inc, Federal Reserve Bank, FedEx, FOX Communications, H&R Block, Macys Inc, Covera League, Shell, Transunion LLC, US Bank, First Financial Corp, Verizon Wireless, VonsMigration migrate customer Cisco routers to new UWE configuration with multiple IKE v2 tunnel connections for increased security, redundancy and simplicityMigration Classes VPN, Frame Relay, ISDN, MPLS, ATM, Point to PointCircuits Internet, Ethernet, Frame Relay, ISDN, MPLS, ATMCircuit Carriers AT&T, CenturyLink, Sprint, Verizon, Multiple LECS Local Exchange Carriers, Time Warner, Charter DSL, Level3, Comcast, Cellular, Pacific Bell,Cisco Router Migration configure existing and new routers with new operating system version and configuration filesConfiguration Files create configuration files per network specifications, modify files per clients specific network needs, update files per ISP and network client specificationsRouters Cisco C819, Cisco 831, Cisco 871, Cisco 881, Cisco 1760, Cisco 1841, Cisco 1881, Cisco 1921, Cisco 1941, Cisco 2811, Cisco 2901, Cisco 2911, Cisco 2951, Cisco ISR4331, Cisco 3745, Cisco 3845, Cisco 3945, Cisco 3850 switch, Cisco 3900 switch, Cisco 2960 switch, Cisco 9500 switch, Cisco SF300 switchSwitches - Cisco 3850, Cisco 3900, Cisco 2960, Cisco 9500, Cisco SF300, Cisco SG350, Cisco 3750, Cisco 3548, Cisco 3650, Cisco 3560, Cisco 3850, Cisco 2960, Cisco 9300Overview Calls Participate in client calls to discuss specific migrations, technical specifications, changes to their WAN connection, explain new network design and answer any related questionsVisio Network Diagrams Create new UWE Visio network diagrams for routers in their new configurations with interface and tunnel connections to the unified WAN edge routersNetwork Tools Custom Configurator Tool, HP Network Automation, Secure CRT, Cisco CLI Analyzer, Putty, Win SCP, CA Spectrum, Wireshark, Infoblox, CMS Case Management System, EMS - Entity Management System, STAR Single Technology Asset Repository, GNS3, Cisco Packet Tracer, VMware WorkstationPlaybooks Create custom step by step process to migrate routers with technical specifications per the clients WAN connections and network configurationsFebruary 2015 September 20162015 2016:Information Strategy DesignNOC EngineerNable/SolarWinds Network, circuit, server, firewall, switch, SAN, application monitoringISP Internet Service Provider, Telco circuit, configuration and troubleshootingServer, switch, firewall, configuration, maintenance, troubleshooting, repairSAN storage Nimble, Netapp - maintenance, troubleshooting, repairNetwork administration of Active Directory, users, groups, group policiesMedical application support Centricity, eClincalWorks, NextgenNetwork Detective scan client networks, generate reports for potential threats and resolve issuesNable/Solarwinds - scripting, report configuration, site management, patch management, antivirus deployment and maintenanceWindows Server 2000, 2003, 2008, 2012 hands on experienceExchange server 2007, 2010, 2013 hands on experienceLinux server and command line experience VMware ESXi, Citrix XenServerWindows Desktop Operating System installation, configuration and support Windows 7, Windows 8, Windows 10Microsoft System Center Configuration Manager operating system deploymentsVertical Communications phone system server configuration, support and troubleshootingAsigra Backup configuration, scheduling, restores, backup job monitoring and troubleshootingCheck Central, Backup Exec Online backup monitoringSonicWall firewall configuration, maintenance and troubleshootingProactive Maintenance monthly Windows updates, patching, virus protection, firmware updates on firewalls, routers, switches, Barracuda SPAM devices, appliances, desktops and applicationsBarracuda SPAM configuration, mail monitoring and suppressionCisco, Aerohive, HP Wireless device configuration, software upgrades, maintenance troubleshooting and repairExchange account administration, e-mail configuration, Outlook client and Outlook Web Access configuration and troubleshooting and support, e-mail routing troubleshootingVirtual server support and troubleshooting through VMware vSphereRemote support through RDP, KVM and Remote Desktop AssistanceProvide network support for internal NOC customersVPN Support & troubleshooting3rd party software installation, configuration, testing, troubleshootingWDS - Windows operating system deployment and configuration and testingTicket Tracking with ConnectWiseDocumentation of all procedures in Microsoft OneNoteNovember 2014 2015:SMCINetwork Operations AnalystNetwork circuit and server monitoring through BSMISP Internet Service Provider, Telco circuit, configuration and troubleshootingTelenium Monitoring of power equipment, substations, radios, microwave and supportingcommunications equipment, Telco circuitsControl-M Batch job monitoring and processingMainframe Job monitoring and processingNetwork administration of Active Directory accounts, groups and organizational units & sitesVirtual server support and troubleshooting through VSphere and VM Ware & Citrix XenApp platformsCitrix configuration and troubleshootingRemote support through RDP, KVM and Remote Desktop AssistancePhysical system checks of all hardware located at the Deer Valley FacilityMobile Devices - IPAD, Iphone, Android Phones & Window phones supportProvide network support for internal NOC customersVPN Support & troubleshooting3rd party software installation, configuration, testing, troubleshootingHelpdesk support for all customer calls and incoming e-mail messagesTicket Tracking with ServiceNow applicationJuly 2011 2014:All CoveredNOC Network Operations Center EngineerNetwork circuit and server monitoring through Custom - GoBase network monitoring toolBSM Business Service Management Network monitoring applicationISP Internet Service Provider, Telco circuit, cable modem configuration and troubleshootingNetwork administration of Active Directory accounts, groups and organizational units & sitesExchange account administration, e-mail configuration, Outlook client and Outlook Web Access configuration and troubleshooting and support, e-mail routing troubleshootingVirtual server support and troubleshooting through HyperV Manager, VSphere and VM Ware & Citrix XenApp platformsMicrosoft Terminal Services, VSphere, KVM, CCSG, VNC for us in troubleshooting local and remote server and client computer issuesCitrix configuration and troubleshootingCisco router, firewall and switch backup and troubleshootingWIFI - Wireless Access PointsAudio/Visual Equipment & SystemsMobile Devices - IPAD, Iphone, Android Phones & Window phonesProvide network support for NOC customersHelpdesk support for all customer calls and incoming e-mail messagesMicrosoft Office software support (2000, 20003, 2007, 2010)Microsoft Exchange support (20003, 2007, 2010, Office365)Microsoft server support (2003 & 2008, 2012)3rd party software installation, configuration, testing, troubleshootingSPAM mail monitoring and suppression through Postini 3rd party applicationVPN Support & troubleshootingRemote Support through LogMeIn, Kaseya, RDP, VNC, BomgarVirus control and supportProvide evening and weekend on call support internal and external clientsTicket Tracking with GoBase (Built in house ticketing system)2007 2011: OneNeck IT Services Technical Analyst2006 2007: City of Mesa, AZ Helpdesk Analyst II2003 2006: Viack Corporation: Phoenix, AZ. Client Services Analyst II1995 2002: Pacific Medical Center: Seattle, WA. - Network TechnicianCertifications:Microsoft Technical Associate Network FundamentalsMicrosoft Technical Associate Windows OS FundamentalsMicrosoft Technical Associate Server OS FundamentalsVMWare Certified Associate Data Center VirtualizationVertical Communications Administrator Level ConfigurationNimble Storage Administrator Level ConfigurationSecurity+ ProfessionalNetwork+ ProfessionalA+ Core Hardware & SoftwareEducation:2021 CyberVista CCNA practice tests to study for CCNA certification2018: Juniper JNCIA-Junos course2018 CCNP Cisco Route Engineer course2017 & 2018: CCNA Certified WAN Administrator course2017: CCNA Certified WAN Technician course2017: OSPF Protocol Fundamentals2017: EIGRP Protocol Fundamentals2017: BGP Protocol Fundamentals2016: Nimble SAN Storage2016: Vertical Communication phone systems2015: Cisco Routing & Switching2014: VMware Data Center Virtualization2012 2013: LearnSmart CBT Training for Cisco Routing and Switching, Exchange Server 2010,MTA Network Fundamentals, MTA Windows OS Fundamentals, MTA Server Administration Fundamentals2011: Train Signal CBT Training for Exchange Server 2010 & Exchange Server 2010 Design and Development Training2006 - 2007: CBT training for Security+ & Network+ certifications through Preplogic2002: MCSE 2000 Microsoft Certified Systems Engineer program online at SmartCertify.com2000 2001: CCNA Cisco Certified Network Associate program at Belleveue CommunityCollege, Bellevue, Washington2000: A+ Core Hardware & Software program online at SmartCertify.com1998: Microsoft Exchange Server Administration v5.0 program at Strategy Computers IncBellevue, Washington1996: MCSE v4.0 Microsoft Certified Systems Engineer program at Strategy Computers IncBellevue, Washington1995: CNE v4.0 Certified Novell Engineer program at Strategy Computers IncBellevue, WashingtonReferences:Doug BernsteinDellTechnical / Project ManagerPHONE NUMBER AVAILABLEEMAIL AVAILABLESean StittDellNetwork Engineer LeadPHONE NUMBER AVAILABLEEMAIL AVAILABLEAlbert PalacioInformation Strategy DesignHelpdesk ManagerPHONE NUMBER AVAILABLE X130EMAIL AVAILABLEMichele LiebauInformation Strategy DesignOperations ManagerPHONE NUMBER AVAILABLEEMAIL AVAILABLEKen GageAll CoveredRemote Support Engineer II#PHONE NUMBER AVAILABLEEMAIL AVAILABLEMark BoyerVIA3 CorporationClient Services Manager#PHONE NUMBER AVAILABLEEMAIL AVAILABLE |
