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Candidate's Name
Customer Service RepMaitland, FLEMAIL AVAILABLEPHONE NUMBER AVAILABLEWork ExperienceEscalations Tier 1UBIF by Asurion- Orlando, FlNov 2021-June 2023Customer complaints, customer resolutions, submitting escalation tickets and case updatesPharmacy Service RepresentativeCVS Health - Orlando, FLJune 2019 to Dec 2020Assisting patient with issues involving prescriptions, Contacting and working closely Doctors office to get new or refill scripts, processing claims, assisting with copay assistance, schedule prescription ordersCustomer Service RepresentativeInktel - Orlando, FLJanuary 2018 to March 2019CSR2 taking escalated calls assisting agents with issues on calls and keeping agents motivated. Assistant to Supervisor. Processing refunds and assisting customers with placing orders, answering frequently asked questions, rescheduled deliveries, issuing promotional codes, turn around calls for customers not happy with their shopping experience. Providing fast and friendly servicePrinter OperatorPostcard factory - Orlando, FL May 2017 to January 2018Print souvenirs, pricing, inventory UPC changeCustomer Service Representative24/7 InTouch - Altamonte Springs, FLJuly 2016 to August 2017Resolving customer issues, placing orders, taking payments, re-shipping item, processing returnsWarehouse AssociatePostcard FactoryMarch 2013 to January 2015Printing, pricing, order pullingCashier/CookTaco BellFebruary 2011 to July 2013EducationHigh school or equivalent in GEDWinter Park Tech - Winter Park, FL November 2002 to January 2003SkillsCustomer Care (5 year)CSR2 (2 years)Typing skill 51 wpmCustomer Support (5 years)Certifications and LicensesQuality AssuranceSeptember 2018Providing outstanding customer service