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Click here or scroll down to respond to this candidateCandidate's Name
5 Donald CourtYonkers NY, Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLESUMMARY OF QUALIFICATIONSI have over 25 years in PC based support. I am a Self-starter with the capability to work separately with minimum supervision. My customer relations and communication skill are based on many years of experience. I enjoy Mentoring and training for new Associates. Exceptional logic and problem-solving skills with software and with analyzing, troubleshooting, and repairing Desktops and Laptops.SKILLS/ACHIEVEMENTSProvided C-Level support for Executives.Experienced with all Microsoft Operating systemsSoftware includes Microsoft Office 365, Service Now, BitLocker, Cisco Any Connect, Open Office, Remedy, Trend Micro, CitrixImaged PCs with PXEConfigure PCs and printers for TCP/IP, DHCP, DNS, and Static IPDell and A+ CertificationInstalled Hospital based applicationsExperience with Mac and LinuxActive DirectoryEMPLOYMENTDesktop Support for Excell at Federal Reserve bank in New York Ci October 2023 to PresentPerformed asset management duties for Computers, printers, iPhonesPerformed brake fix for Hp Desktops and LapopsImaged computers for deploymentsProvided support for user at the desktop and remote locationsPerformed trouble shooting on pc issuesApplication support for Dexian at Volvo Cars of North America, July 2023 to October 2023Provided support for Vida Application to Volvo Dealers across the US and Canada.Created Pivot tables and reports to examine application use and versionsPerformed trouble shooting on dealer wireless networks.Desktop Support for ISCI at James J. Peters Medical Center March 2023 to July 2023Provided support for user at the desktop and remote locationsImaged computers for deploymentsInstalled applications for usersPerformed trouble shooting on PC issuesMaintained inventory database of PC EquipmentPage 2 of 3Desktop Support for Service Global/Irons System at Estee Lauder January 2022 to March 2023Support PC and Mac users in the office and remoteImaged PC s and Macs for deploymentsProvided C-Level supportProvided break fix for Dell equipmentManaged laptops from off-boarding employeesPerformed trouble shooting on pc issuesProvided support for users returning to officeRemote Support/Outlook Migration Randstad at Moodys Sept 2021-January 2022Supported users during projectMaintained communication with users to schedule MigrationOutlook support for MigrationMigrated outlook files from local to cloudWindows Migration Tech CPS/COMTECH at Montefiore Hospital August 2020-November 2020Windows Migration from Windows 7 to Windows 10Trouble shoot failed deploymentsImaged computers for deploymentSupport Medical applications through CitrixDesktop Support It Healthcare Westchester County Medical Center, April/2020-July/2020Troubleshoot hardware and software related problems for Hospital employeesParticipated in Windows 7 and windows 10 deploymentsDeploy, configure, and setup of new ComputersImage computers with PXE bootUpdated and closed tickets on RemedySr. Desktop Support Analyst, Randstad Technologies, at TransAmerica October/2016-July/2019Provided C-Level supportImage computers with PXE bootUpdated and closed tickets on Service NowBreak fix on Dell and HP Laptops and DesktopsSupported Video Conference systemsTelcom Support for company phone systemSr. Desktop Support Analyst, Randstad Technologies, at Avon Products March/2015-July/2016Provided C-Level supportTroubleshoot hardware and software related problems for end users for Windows and MacSupported Android and iPhonesDeploy, configure, and setup of new Computers, Network Printers, and Wireless devicesPerform break-fix functions for Laptops and DesktopsImaged computers for Windows migrationsPage 3 of 3Windows 7 Migration, TECH Stowe Group/Norwalk Hospitals November 2014 February/2015Windows Migration from Windows XP to Windows 7Trouble shoot failed deploymentsImaged computers for deploymentDeployed Desktops and LaptopsSr. Desktop Support Analyst, Randstad Technologies, at Sony April/2013 April/2014Deploy, configure, setup, and support of Computers for both Windows and Mac, and Mobile devicesProvided remote support on Windows and MacTroubleshoot/break-fix hardware and software related problems for end usersSupport for mobile devices such as Blackberry, Android, and iPhoneManaged support tickets with Service Now softwareSr. Desktop Support Analyst, Avon Products, New York, NY August/1998 January/2013Provided C-Level support for Executives.Troubleshoot hardware and software related problems for end users for Windows and MacParticipated in Windows rollouts from Windows 95 through to Windows 7Deploy, configure, and setup of new Computers, Network Printers, and Wireless devicesPerform break-fix functions for Laptops and DesktopsSupport for mobile devices such as Blackberry, Android, I Phone and, Palm pilotManaged the Data Center which included rotation of tapes in server and managing off-site storage of backup tapesMigrated user data.Performed the creation of phone extensions and voice mail boxes for users on the Avaya phone systemMaintained hardware inventory and managed support tickets with RemedyTechnical team lead for Avons 1251 6th Ave siteSr Computer Technician, Centric Resources May/1996 August/1998Install, configure, and setup of new computers for Windows upgrade/refresh at TexacoDesktop support for hardware and software related issues at Avon ProductsResponsible for all desktop/laptop, hardware, software break/fix issuesSystems upgrade for Nursing home chain in 4 StatesEDUCATIONThe Westchester Business Institute, White Plains, NY Computer Systems Management, Associate Degree |
