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Click here or scroll down to respond to this candidateCandidate's Name @gmail.comLINKEDIN LINK AVAILABLECandidate's Name
Richmond, VA PHONE NUMBER AVAILABLEBusiness Enterprise LeaderAs a business enterprise leader, I have coached organization teams to meeting their financial, sales, customer service and learning goals using various internal and external resources to educate and train business leaders on how to create an Effortless Customer Service environment to improve customer satisfaction and employee turnover.-Increased customer interactions with new self-service platform from 5% to 65%. Created engaging testing and learning plans using interactive prototypes and user profiles Built 5 interactive learning programs in SABA using AIM strategy and behavior based learning. Centralized the Quality Assurance Program and branded each departments program under new company policies.Increased strategic initiatives team product delivery by 40% by teaching Agile method. Coached direct reports using a behavior based strategy that increased moral and discretionary effort. Created project management plans using SAFE agile strategies.-Managed customer service work streams that develop and migrated thousands of digital content material for adult learners to new content management systems.Developing a skill-sharing journey map for team using Human Centered Designing Coached business teams on career progression maps for employees that target and analyze Business solutionsContent developmentContent assessmentsBehavior or system change communicationTeam monitoring solutionsEmployee survey feedback.Improved business strategies for customer service team needs and attrition focuses. Created engaging testing and learning plans using interactive prototypes and user profiles in SABA.-Diversity and Inclusion leadership training facilitator and content designer. Achieved department resource cost savings for sales by increasing customer self-service education. Simultaneously provided PM services to 3 developmental programs within HR and Sales Facilitated project planning and resource activities for pandemic crisis team in sales department. Supported Sr. HRBP leaders as a content designer and project development manger Managed TA projects with agile mindset to transition between multiple projects. Coached sales leaders on Applications of Behavior leadership to improve team performance Manager, Strategic Business Enterprise Initiatives Feb 2023 Mar 2024 EVERON SECURITY SOLUTIONSManager, Functional Initiatives- Customer Service Nov 2021 Feb 2023 ADT SecurityProject Manager, Human Resources- Sales Mar 2020 Nov 2021 ADT SecurityWork experienceManage sales floors and timely opening and closing of store following proper procedures for premises safety. Maintain current knowledge of all products within the store and ways of applying it while servicing customers obtaining over $500,000 in up sales within 5 years. Drive new product promotions with visual displays, merchandise descriptions and product features through customer experience leadership.Complete banking procedures and bank deposits.Provide support to the onboarding and continued training of sales associates and lead and model selling and customer service experience standards at an effortless expert level. Increase sales associate product knowledge through interactive store activities and more customer engagement.Keep store and regional management apprised of general operations and any incidents. Ascertain that a visually appealing, safe, and inviting store appearance is maintained.-Lead facilitator in ADT and ADT Commercial delivering L&D content Facilitated over 300 leadership development courses to over 600 leaders within ADT and ADT Commercial Coached sales and commercial leaders on behavior analytic change designs Connected leaders to various lines of business that lead to better productivity results from direct reports. Lead the discovery and disaggregating of course instruction data, learning results that impact the business as well as employee engagement.Develop and designed curriculums, programs and presentations that targeted learning course gaps-Assisted in overall administration of the school interpreting and enforcing school district policies and regulations.Develop ongoing training and professional development opportunities for special education teachers Delivered VA curriculum instruction to both self-contained and inclusive learning settings. Increased teacher productivity in SPED DepartmentCoordinated marketing, fundraising, and student engagement and success events under the principals coaching.Lead Sales Manager Apr 2018Virginia Alcoholic Beverage ControlManager, Learning and Development - Corporate Jul 2017 Mar 2020 ADT SecurityAdministrative Intern- Special Education Aug 2012 Jul 2017 Richmond City Public Schools-HRM Program certificate-Master of Arts in Educational Leadership and Leadership Policy-Master of Arts in Special Education and Student services-Human Resource Management Aug 2017 Dec 2018University of RichmondLeadership Policy Aug 2015 Dec 2016University of RichmondSpecial Education Aug 2012 May 2014Virginia State UniversityEducation Aug 2007 May 2012EducationBachelor of Science in educational studiesMarching band memberBethune- Cookman UniversityWritten CommunicationSocial Media CommunicationGraphic DesignEmail management systemsOracleMicrosoft OfficeSmartsheetPower BiSalesforceArticulate 360SABAApplications of Behavior Leadership - Aubrey Daniels Interanational Virginia Department of Education Post Graduate Professional License Association of Talent Development Master TrainerSix Sigma- Yellow BeltSkillsCertifications |
